HP Premium - C309g manual Solution 2 Contact HP support, Printhead problem

Page 131

Chapter 12

Solvea problem11. Close the ink cartridge door.

Cause: The printhead or ink cartridges were not installed correctly.

If this did not solve the issue, try the next solution.

Solution 2: Contact HP support

Solution: Contact HP support for service.

Go to: www.hp.com/support.

If prompted, choose your country/region, and then click Contact HP for information on calling for technical support.

Cause: There was a problem with the printhead or ink cartridges.

Printhead problem

Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.

•Solution 1: Reinstall the printhead

•Solution 2: Contact HP support

128 Solve a problem

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Contents Windows Help HP Photosmart Premium C309 series Page Contents Technical information HP Photosmart Premium C309 series Help C309 series Help Front view of the printer Get to know the HP PhotosmartPrinter parts Top and rear views of the printer 20 19 Control panel features Control panel featuresHow do I? How do I? HP Everyday Photo Paper Paper basicsRecommended papers for photo printing HP Advanced Photo PaperRecommended papers for printing ColorLok Load mediaHP Iron-On Transfers HP Premium Inkjet Transparency FilmPaper basics Load A4 or 8.5 x 11 inch paper a. Raise output tray Load envelopes Related topics Information on paperPaper basics To print from a software application PrintPrint documents To print a photo on photo paper Print photosPrint photos saved on your computer Print single photo on small-size paper a. Load paper Print photos from a memory card or USB storage deviceOff applies no HP Real Life Technologies to the image Print single photo on full-size paper a. Load paper Touch View & PrintTouch View & Print Print multiple photos on full-size paper a. Load paper Touch 8.5 xTouch 4x6 on Print photos using SnapfishTouch View & Print Touch View & Print Touch Album Pages Print a creative projectPrint album pages a. Load paper Print panoramic photos a. Load paper Touch Wallet Photos Touch Panorama PrintsPrint wallet photos a. Load paper Touch Passport Photos Print passport photos a. Load paperTo print a Web Print a WebPrint forms and templates Quick Forms Touch Quick Forms Print using the maximum dpiTo print in Maximum dpi mode To print forms from the control panelTo create a printing shortcut View the print resolutionTo view the print resolution Use printing shortcutsEdit photos before printing Set the default print settingsAdd frame Crop photoPhoto fix Touch Photo FixTouch Color Effect Adjust brightnessTouch Brightness Color effectPrint To scan to a computer ScanScan to a computer Save a scan to memory card a. Load original Scan to a memory card or USB storage deviceTouch Computer Touch Memory Card Save a scan to USB drive a. Load original Close lid Insert memory deviceScan Touch USB Drive Scan Sided copy a. Load paper CopyCopy text or mixed documents Touch Black Copy or Color Copy Sided copy a. Load paper Touch Black Copy or Color Copy Touch SettingsChange the copy settings To change the copy quality from the control panel To adjust the copy contrast from the control panelTouch Settings Touch Lighter/Darker Preview a copy before printingTo preview your copy from the control panel Touch Reprint Photo. c. Touch OK Reprint photosTo reprint an original photo Reprint photos To save photos Save photosSave photos to your computer To back up photos Back up photos to a USB storage deviceTo save photos to Snapfish Save photos to SnapfishTouch From Snapfish Address Book Share photos using SnapfishTo share photos with Snapfish Share photos using Snapfish Save photos To connect the HP Photosmart to the network Network setupWired Ethernet network Add the HP Photosmart to a networkWiFi Protected Setup WPS Use PIN method To connect the HP Photosmart using WiFi Protected Setup WPSUse Push Button PBC method a. Select setup method Touch WiFi Protected Setup Touch Push ButtonTo connect the product with the Wireless Setup Wizard Wireless with a router infrastructure networkTouch WiFi Protected Setup Touch Wireless Setup Wizard Wireless without a router ad hoc connectionNetwork setup Touch Wireless Setup Wizard Install the software for a network connection What you need for a Bluetooth connection Set up a Bluetooth connectionTo find out the device address of the product Touch Bluetooth Touch Device AddressClick Add a printer To install and print using the Microsoft stackClick View devices in range To install and print using the Widcomm stackTo connect to and print from other Bluetooth devices Touch Ink Supplies Maintain the HP PhotosmartCheck the estimated ink levels To check the ink levels from the control panelTo replace the cartridges Order ink suppliesReplace the cartridges To check the ink levels from the HP Photosmart SoftwareReplace the cartridges Maintain the HP Photosmart Touch Print Quality Report Cartridge warranty informationPrint and evaluate a print quality report To print a print quality reportColor bars expected result To evaluate the print quality reportColor bars color mixing yellow bar contains magenta streaks Sample text area uneven ink distribution Phone support period Placing a call Solve a problemHP support HP support by phoneAfter the phone support period Setup troubleshootingAdditional warranty options Product will not turn on Troubleshooting common setup issuesSolution 1 Check the power cord SolutionSolution 3 Press the On button more slowly Solution 2 Reset the productSolution 1 Press the On button to turn on the product After setting up the product, it does not printSolution 4 Contact HP to replace the power supply Solution 5 Contact HP support for serviceSolution 2 Set your product as the default printer Display shows the wrong language Wrong measurements are showing in menus on the displayRegistration screen does not appear Uninstall and reinstall the softwareTo uninstall and reinstall the software Check cartridges Print troubleshootingMake sure you are using genuine HP ink cartridges Use the correct paper type Check paperCheck product Check the ink levelsTo align the printer from the HP Photosmart Software Clean the printheadTo clean the printhead from the HP Photosmart Software Align the printerTo select a print speed or quality Check the print settingsContact HP support for service Memory card troubleshootingTo check your margin settings Reset the productPhotos on the memory card do not transfer to my computer Solution 1 Insert the memory card properlySolution 2 Remove the additional memory card Solution 3 Reformat the memory card in your digital cameraTo install the product software Solution 1 Install the product softwareSolution 3 Select photos on the camera for printing Scan troubleshootingSolution 1 Set the camera to PictBridge mode Solution 2 Save the photos in a supported file formatText is incorrect or missing Copy troubleshootingFit to Page is not working as expected ErrorsSolution 1 Scan, enlarge, and then print a copy Solution 2 Wipe the glass and the back of the document lidMemory is full Photo tray problemSolution 1 Load more paper in the photo tray Firmware revision mismatchPhoto tray cannot engage Solution 3 Remove excess paper from the photo traySolution 5 Make sure the photo paper is not curled Solution 6 Load one sheet of paper at a timePhoto tray cannot disengage Solution 1 Install the HP Photosmart SoftwareSolution 2 Turn on the product Solution 3 Turn on the computerUnreadable files. NN files could not be read Error reading or writing the fileFile messages File not found Solution 1 Reinsert the memory cardSolution 2 Print photos from the computer Photos not foundGeneral user messages Solution 1 Reinsert the memory card in the productSolution 2 Reformat the memory card in your digital camera Memory card errorSolution 1 Close some applications or restart your computer Solution 1 Remove all but one memory cardSolution 2 Remove the memory card and reinsert it correctly Solution 3 Push the memory card all the way forwardOut of disk space Solution 2 Empty the Recycle Bin on your desktopCard access error Card is not fully inserted Use only one card at a timeCard is inserted incorrectly Card is damagedInk cartridge and printhead messages Power and connection messagesPaper messages Cartridges in wrong slot General printer errorIncompatible ink cartridges Solution 1 Reset the productSolution 2 Contact HP support Ink alert Ink cartridge problemIncompatible printhead To make sure the ink cartridges are properly installed Solution 1 Install the ink cartridges correctlySolve a problem Solution 2 Close the print carriage latch To clean the electrical contacts Solution 3 Clean the electrical contactsInk window Electrical contacts Ink service capacity warning Solution 4 Replace the ink cartridgeSolution 5 Contact HP support Check ink cartridges Solution 1 Install all five ink cartridgesInk system failure Solve a problem Readjusted To reinstall the printhead Solution 3 Contact HP supportInstall printhead and then cartridges Solution 1 Install the printhead and then cartridgesChapter Solve a problem Original HP ink depleted Non-HP cartridgePreviously used genuine HP cartridge Printhead appears to be missing or damaged Solution 1 Reinstall the printhead and cartridgesSolve a problem To clean the printhead To clean the electrical contacts in the product Printhead problem Solution 1 Reinstall the printhead Chapter To clean the printhead To clean the electrical contacts in the product Close the ink cartridge door Problem with printer preparationSolution 1 Insert all ink cartridges Solve a problem Press the ink cartridge back down into place Solution 3 Clean the ink cartridge contacts Ink window Electrical contacts Solution 4 Contact HP support Solve a problem To stop a current job from the product Stop the current jobStop the current job Hewlett-Packard Company notices Technical informationSpecifications Up to Mm Photo paper Eco-Tips Copy specificationsPlastics Material safety data sheetsSet the Energy Save Mode Paper usePower consumption Απόρριψη άχρηστων συσκευών στην Ευρωπαϊκή Ένωση Chemical SubstancesBattery disposal in Taiwan Battery disposal in the NetherlandsEuropean Union Battery Directive EU battery directiveRegulatory model identification number Regulatory noticesVcci Class B compliance statement for users in Japan FCC statementNoise emission statement for Germany Sehanzeige-ArbeitsplätzeHP Photosmart Premium C309 series declaration of conformity Regulatory wireless statementsExposure to radio frequency radiation European Union Regulatory Notice European Union regulatory noticeTechnical information Index Symbols/Numerics160
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Premium - C309g specifications

The HP Premium - C309g is an all-in-one printer that combines versatility and high-quality performance, catering to both home and office needs. This model is part of HP's high-efficiency line, allowing users to print, scan, copy, and fax with ease, all from a single device.

One of the standout features of the C309g is its wireless connectivity options. With built-in Wi-Fi, users can easily connect to the printer from various devices, including laptops, tablets, and smartphones. This functionality is complemented by HP’s ePrint technology, which allows printing from virtually anywhere using a mobile device or email. This level of convenience makes it a popular choice for those constantly on the go.

In addition to wireless capabilities, the C309g supports Apple AirPrint, making it seamless for iOS users to print directly from their devices. This integrated functionality enhances its usability by eliminating the need for additional software or drivers.

Print quality is another defining characteristic of the HP C309g. With its high-resolution printing capability, users can expect crisp texts and vivid images. This model is particularly well-suited for printing photos, thanks to its enhanced color accuracy and detail reproduction. With the capacity to handle a variety of paper sizes and types, including glossy photo paper, the printer adapts to various printing needs effortlessly.

In terms of speed, the C309g offers impressive performance, capable of printing black and white pages at a rate of up to 30 pages per minute. Color prints are also delivered efficiently, ensuring that users do not need to wait long for their documents.

The C309g is equipped with a user-friendly, intuitive control panel, featuring a touchscreen interface that simplifies operation. This allows users to navigate through menus and settings without hassle. Additionally, the device includes an automatic document feeder, making it easier to handle multi-page scanning and copying tasks.

On the sustainability front, the HP C309g is designed with energy-efficient technologies that help reduce its carbon footprint. HP’s environmentally friendly cartridges and the ability to use recycled paper further contribute to a greener printing solution.

Durable and reliable, the HP Premium - C309g stands out as an excellent all-in-one printer that excels in performance, connectivity, and ease of use, making it a valuable addition to any workspace or home office environment.
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