HP Premium - C309g manual Product will not turn on, Troubleshooting common setup issues, Solution

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product to your computer before the software installation screen prompted you to do so, you must follow these steps:

Troubleshooting common setup issues

1.Disconnect the USB cable from the computer.

2.Uninstall the software (if you have already installed it).

For more information, see “Uninstall and reinstall the software” on page 86.

3.Restart your computer.

4.Turn off the product, wait one minute, then restart it.

5.Reinstall the HP Photosmart software.

CAUTION: Do not connect the USB cable to the computer until prompted by the software installation screen.

This section contains the following topics:

•The product will not turn on

•After setting up the product, it does not print

•The wrong measurements are showing in menus on the display

•The display shows the wrong language

•The registration screen does not appear

•Uninstall and reinstall the software

Solve a problem

The product will not turn on

Try the following solutions if there are no light indications, no noise, and no movement from the product when you turn it on.

•Solution 1: Check the power cord

•Solution 2: Reset the product

•Solution 3: Press the On button more slowly

•Solution 4: Contact HP to replace the power supply

•Solution 5: Contact HP support for service

Solution 1: Check the power cord

Solution:

•Make sure you are using the power cord that came with the product.

•Make sure the power cord is firmly connected to both the product and the power adapter. Plug the power cord into a power outlet, surge protector, or power strip.

Setup troubleshooting

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Contents Windows Help HP Photosmart Premium C309 series Page Contents Technical information HP Photosmart Premium C309 series Help C309 series Help Get to know the HP Photosmart Printer partsFront view of the printer Top and rear views of the printer 20 19 Control panel features Control panel featuresHow do I? How do I? Paper basics Recommended papers for photo printingHP Advanced Photo Paper HP Everyday Photo PaperRecommended papers for printing Load media HP Iron-On TransfersHP Premium Inkjet Transparency Film ColorLokPaper basics Load A4 or 8.5 x 11 inch paper a. Raise output tray Load envelopes Information on paper Related topicsPaper basics Print Print documentsTo print from a software application Print photos Print photos saved on your computerTo print a photo on photo paper Print photos from a memory card or USB storage device Off applies no HP Real Life Technologies to the imagePrint single photo on small-size paper a. Load paper Touch View & Print Print single photo on full-size paper a. Load paperTouch View & Print Touch 8.5 x Print multiple photos on full-size paper a. Load paperPrint photos using Snapfish Touch 4x6 onTouch View & Print Touch View & Print Print a creative project Print album pages a. Load paperTouch Album Pages Print panoramic photos a. Load paper Touch Panorama Prints Print wallet photos a. Load paperTouch Wallet Photos Print passport photos a. Load paper Touch Passport PhotosPrint a Web Print forms and templates Quick FormsTo print a Web Print using the maximum dpi To print in Maximum dpi modeTo print forms from the control panel Touch Quick FormsView the print resolution To view the print resolutionUse printing shortcuts To create a printing shortcutSet the default print settings Edit photos before printingCrop photo Photo fixTouch Photo Fix Add frameAdjust brightness Touch BrightnessColor effect Touch Color EffectPrint Scan Scan to a computerTo scan to a computer Scan to a memory card or USB storage device Touch ComputerSave a scan to memory card a. Load original Close lid Insert memory device Touch Memory Card Save a scan to USB drive a. Load originalScan Touch USB Drive Scan Copy Copy text or mixed documentsSided copy a. Load paper Touch Black Copy or Color Copy Sided copy a. Load paper Touch Settings Touch Black Copy or Color CopyChange the copy settings To adjust the copy contrast from the control panel Touch Settings Touch Lighter/DarkerPreview a copy before printing To change the copy quality from the control panelTo preview your copy from the control panel Reprint photos To reprint an original photoTouch Reprint Photo. c. Touch OK Reprint photos Save photos Save photos to your computerTo save photos Back up photos to a USB storage device To back up photosSave photos to Snapfish To save photos to SnapfishShare photos using Snapfish To share photos with SnapfishTouch From Snapfish Address Book Share photos using Snapfish Save photos Network setup Wired Ethernet networkAdd the HP Photosmart to a network To connect the HP Photosmart to the networkWiFi Protected Setup WPS To connect the HP Photosmart using WiFi Protected Setup WPS Use Push Button PBC method a. Select setup methodTouch WiFi Protected Setup Touch Push Button Use PIN methodWireless with a router infrastructure network Touch WiFi Protected SetupTo connect the product with the Wireless Setup Wizard Wireless without a router ad hoc connection Touch Wireless Setup WizardNetwork setup Touch Wireless Setup Wizard Install the software for a network connection Set up a Bluetooth connection What you need for a Bluetooth connectionTouch Bluetooth Touch Device Address To find out the device address of the productTo install and print using the Microsoft stack Click Add a printerTo install and print using the Widcomm stack To connect to and print from other Bluetooth devicesClick View devices in range Maintain the HP Photosmart Check the estimated ink levelsTo check the ink levels from the control panel Touch Ink SuppliesOrder ink supplies Replace the cartridgesTo check the ink levels from the HP Photosmart Software To replace the cartridgesReplace the cartridges Maintain the HP Photosmart Cartridge warranty information Print and evaluate a print quality reportTo print a print quality report Touch Print Quality ReportTo evaluate the print quality report Color bars expected resultColor bars color mixing yellow bar contains magenta streaks Sample text area uneven ink distribution Solve a problem HP supportHP support by phone Phone support period Placing a callSetup troubleshooting Additional warranty optionsAfter the phone support period Troubleshooting common setup issues Solution 1 Check the power cordSolution Product will not turn onSolution 2 Reset the product Solution 3 Press the On button more slowlyAfter setting up the product, it does not print Solution 4 Contact HP to replace the power supplySolution 5 Contact HP support for service Solution 1 Press the On button to turn on the productSolution 2 Set your product as the default printer Wrong measurements are showing in menus on the display Display shows the wrong languageUninstall and reinstall the software To uninstall and reinstall the softwareRegistration screen does not appear Print troubleshooting Make sure you are using genuine HP ink cartridgesCheck cartridges Check paper Check productCheck the ink levels Use the correct paper typeClean the printhead To clean the printhead from the HP Photosmart SoftwareAlign the printer To align the printer from the HP Photosmart SoftwareCheck the print settings To select a print speed or qualityMemory card troubleshooting To check your margin settingsReset the product Contact HP support for serviceSolution 1 Insert the memory card properly Solution 2 Remove the additional memory cardSolution 3 Reformat the memory card in your digital camera Photos on the memory card do not transfer to my computerSolution 1 Install the product software To install the product softwareScan troubleshooting Solution 1 Set the camera to PictBridge modeSolution 2 Save the photos in a supported file format Solution 3 Select photos on the camera for printingCopy troubleshooting Text is incorrect or missingErrors Solution 1 Scan, enlarge, and then print a copySolution 2 Wipe the glass and the back of the document lid Fit to Page is not working as expectedPhoto tray problem Solution 1 Load more paper in the photo trayFirmware revision mismatch Memory is fullSolution 3 Remove excess paper from the photo tray Solution 5 Make sure the photo paper is not curledSolution 6 Load one sheet of paper at a time Photo tray cannot engageSolution 1 Install the HP Photosmart Software Solution 2 Turn on the productSolution 3 Turn on the computer Photo tray cannot disengageError reading or writing the file File messagesUnreadable files. NN files could not be read Solution 1 Reinsert the memory card Solution 2 Print photos from the computerPhotos not found File not foundSolution 1 Reinsert the memory card in the product Solution 2 Reformat the memory card in your digital cameraMemory card error General user messagesSolution 1 Remove all but one memory card Solution 2 Remove the memory card and reinsert it correctlySolution 3 Push the memory card all the way forward Solution 1 Close some applications or restart your computerSolution 2 Empty the Recycle Bin on your desktop Card access errorOut of disk space Use only one card at a time Card is inserted incorrectlyCard is damaged Card is not fully insertedPower and connection messages Paper messagesInk cartridge and printhead messages General printer error Cartridges in wrong slotSolution 1 Reset the product Solution 2 Contact HP supportIncompatible ink cartridges Ink cartridge problem Incompatible printheadInk alert Solution 1 Install the ink cartridges correctly To make sure the ink cartridges are properly installedSolve a problem Solution 2 Close the print carriage latch Solution 3 Clean the electrical contacts To clean the electrical contactsInk window Electrical contacts Solution 4 Replace the ink cartridge Solution 5 Contact HP supportInk service capacity warning Solution 1 Install all five ink cartridges Ink system failureCheck ink cartridges Solve a problem Readjusted Solution 3 Contact HP support Install printhead and then cartridgesSolution 1 Install the printhead and then cartridges To reinstall the printheadChapter Solve a problem Non-HP cartridge Original HP ink depletedPreviously used genuine HP cartridge Solution 1 Reinstall the printhead and cartridges Printhead appears to be missing or damagedSolve a problem To clean the printhead To clean the electrical contacts in the product Printhead problem Solution 1 Reinstall the printhead Chapter To clean the printhead To clean the electrical contacts in the product Problem with printer preparation Close the ink cartridge doorSolution 1 Insert all ink cartridges Solve a problem Press the ink cartridge back down into place Solution 3 Clean the ink cartridge contacts Ink window Electrical contacts Solution 4 Contact HP support Solve a problem Stop the current job To stop a current job from the productStop the current job Technical information Hewlett-Packard Company noticesSpecifications Up to Mm Photo paper Copy specifications Eco-TipsMaterial safety data sheets Set the Energy Save ModePaper use PlasticsPower consumption Chemical Substances Απόρριψη άχρηστων συσκευών στην Ευρωπαϊκή ΈνωσηBattery disposal in the Netherlands Battery disposal in TaiwanEU battery directive European Union Battery DirectiveRegulatory notices Regulatory model identification numberFCC statement Vcci Class B compliance statement for users in JapanSehanzeige-Arbeitsplätze Noise emission statement for GermanyRegulatory wireless statements HP Photosmart Premium C309 series declaration of conformityExposure to radio frequency radiation European Union regulatory notice European Union Regulatory NoticeTechnical information Symbols/Numerics Index160
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Premium - C309g specifications

The HP Premium - C309g is an all-in-one printer that combines versatility and high-quality performance, catering to both home and office needs. This model is part of HP's high-efficiency line, allowing users to print, scan, copy, and fax with ease, all from a single device.

One of the standout features of the C309g is its wireless connectivity options. With built-in Wi-Fi, users can easily connect to the printer from various devices, including laptops, tablets, and smartphones. This functionality is complemented by HP’s ePrint technology, which allows printing from virtually anywhere using a mobile device or email. This level of convenience makes it a popular choice for those constantly on the go.

In addition to wireless capabilities, the C309g supports Apple AirPrint, making it seamless for iOS users to print directly from their devices. This integrated functionality enhances its usability by eliminating the need for additional software or drivers.

Print quality is another defining characteristic of the HP C309g. With its high-resolution printing capability, users can expect crisp texts and vivid images. This model is particularly well-suited for printing photos, thanks to its enhanced color accuracy and detail reproduction. With the capacity to handle a variety of paper sizes and types, including glossy photo paper, the printer adapts to various printing needs effortlessly.

In terms of speed, the C309g offers impressive performance, capable of printing black and white pages at a rate of up to 30 pages per minute. Color prints are also delivered efficiently, ensuring that users do not need to wait long for their documents.

The C309g is equipped with a user-friendly, intuitive control panel, featuring a touchscreen interface that simplifies operation. This allows users to navigate through menus and settings without hassle. Additionally, the device includes an automatic document feeder, making it easier to handle multi-page scanning and copying tasks.

On the sustainability front, the HP C309g is designed with energy-efficient technologies that help reduce its carbon footprint. HP’s environmentally friendly cartridges and the ability to use recycled paper further contribute to a greener printing solution.

Durable and reliable, the HP Premium - C309g stands out as an excellent all-in-one printer that excels in performance, connectivity, and ease of use, making it a valuable addition to any workspace or home office environment.
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