HP Premium - C309g manual Solution 1 Insert all ink cartridges

Page 137

Solve a problem

Chapter 12

3.In the Print Settings area, click Printer Toolbox.

NOTE: You can also open the Printer Toolbox from the Print Properties dialog box. In the Print Properties dialog box, click the Features tab, and then click Printer Services.

The Printer Toolbox appears.

4.Click the Device Services tab.

5.Click Clean the printhead.

6.Follow the prompts until you are satisfied with the quality of the output, and then click Done.

There are two stages of cleaning. Each stage lasts about two minutes, uses one sheet of paper, and uses an increasing amount of ink. After each stage, review the quality of the printed page. You should only initiate the next phase of cleaning if the print quality is poor.

If print quality still seems poor after you complete both stages of cleaning, try aligning the printer. If print quality problems persist after cleaning and aligning, contact HP support.

Cause: The product was turned off improperly.

Ink cartridge is missing, incorrectly installed, or not intended for your product

Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.

•Solution 1: Insert all ink cartridges

•Solution 2: Check if all ink cartridges are properly installed

•Solution 3: Clean the ink cartridge contacts

•Solution 4: Contact HP support

Solution 1: Insert all ink cartridges

Solution: Make sure all of the ink cartridges are inserted.

For more information, see:

“Replace the cartridges” on page 72

Cause: One or more ink cartridges were missing.

If this did not solve the issue, try the next solution.

Solution 2: Check if all ink cartridges are properly installed

Solution: Make sure all of the ink cartridges are properly installed. Refer to the following steps to resolve this error.

To make sure the ink cartridges are properly installed

1.Make sure the product is turned on.

2.Open the ink cartridge access door by lifting from the front right of the product, until the door locks into place.

134 Solve a problem

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Contents Windows Help HP Photosmart Premium C309 series Page Contents Technical information HP Photosmart Premium C309 series Help C309 series Help Front view of the printer Get to know the HP PhotosmartPrinter parts Top and rear views of the printer 20 19 Control panel features Control panel featuresHow do I? How do I? Recommended papers for photo printing Paper basicsHP Advanced Photo Paper HP Everyday Photo PaperRecommended papers for printing HP Iron-On Transfers Load mediaHP Premium Inkjet Transparency Film ColorLokPaper basics Load A4 or 8.5 x 11 inch paper a. Raise output tray Load envelopes Related topics Information on paperPaper basics To print from a software application PrintPrint documents To print a photo on photo paper Print photosPrint photos saved on your computer Print single photo on small-size paper a. Load paper Print photos from a memory card or USB storage deviceOff applies no HP Real Life Technologies to the image Print single photo on full-size paper a. Load paper Touch View & PrintTouch View & Print Print multiple photos on full-size paper a. Load paper Touch 8.5 xTouch 4x6 on Print photos using SnapfishTouch View & Print Touch View & Print Touch Album Pages Print a creative projectPrint album pages a. Load paper Print panoramic photos a. Load paper Touch Wallet Photos Touch Panorama PrintsPrint wallet photos a. Load paper Touch Passport Photos Print passport photos a. Load paperTo print a Web Print a WebPrint forms and templates Quick Forms To print in Maximum dpi mode Print using the maximum dpiTo print forms from the control panel Touch Quick FormsTo view the print resolution View the print resolutionUse printing shortcuts To create a printing shortcutEdit photos before printing Set the default print settingsPhoto fix Crop photoTouch Photo Fix Add frameTouch Brightness Adjust brightnessColor effect Touch Color EffectPrint To scan to a computer ScanScan to a computer Save a scan to memory card a. Load original Scan to a memory card or USB storage deviceTouch Computer Touch Memory Card Save a scan to USB drive a. Load original Close lid Insert memory deviceScan Touch USB Drive Scan Sided copy a. Load paper CopyCopy text or mixed documents Touch Black Copy or Color Copy Sided copy a. Load paper Touch Black Copy or Color Copy Touch SettingsChange the copy settings Touch Settings Touch Lighter/Darker To adjust the copy contrast from the control panelPreview a copy before printing To change the copy quality from the control panelTo preview your copy from the control panel Touch Reprint Photo. c. Touch OK Reprint photosTo reprint an original photo Reprint photos To save photos Save photosSave photos to your computer To back up photos Back up photos to a USB storage deviceTo save photos to Snapfish Save photos to SnapfishTouch From Snapfish Address Book Share photos using SnapfishTo share photos with Snapfish Share photos using Snapfish Save photos Wired Ethernet network Network setupAdd the HP Photosmart to a network To connect the HP Photosmart to the networkWiFi Protected Setup WPS Use Push Button PBC method a. Select setup method To connect the HP Photosmart using WiFi Protected Setup WPSTouch WiFi Protected Setup Touch Push Button Use PIN methodTo connect the product with the Wireless Setup Wizard Wireless with a router infrastructure networkTouch WiFi Protected Setup Touch Wireless Setup Wizard Wireless without a router ad hoc connectionNetwork setup Touch Wireless Setup Wizard Install the software for a network connection What you need for a Bluetooth connection Set up a Bluetooth connectionTo find out the device address of the product Touch Bluetooth Touch Device AddressClick Add a printer To install and print using the Microsoft stackClick View devices in range To install and print using the Widcomm stackTo connect to and print from other Bluetooth devices Check the estimated ink levels Maintain the HP PhotosmartTo check the ink levels from the control panel Touch Ink SuppliesReplace the cartridges Order ink suppliesTo check the ink levels from the HP Photosmart Software To replace the cartridgesReplace the cartridges Maintain the HP Photosmart Print and evaluate a print quality report Cartridge warranty informationTo print a print quality report Touch Print Quality ReportColor bars expected result To evaluate the print quality reportColor bars color mixing yellow bar contains magenta streaks Sample text area uneven ink distribution HP support Solve a problemHP support by phone Phone support period Placing a callAfter the phone support period Setup troubleshootingAdditional warranty options Solution 1 Check the power cord Troubleshooting common setup issuesSolution Product will not turn onSolution 3 Press the On button more slowly Solution 2 Reset the productSolution 4 Contact HP to replace the power supply After setting up the product, it does not printSolution 5 Contact HP support for service Solution 1 Press the On button to turn on the productSolution 2 Set your product as the default printer Display shows the wrong language Wrong measurements are showing in menus on the displayRegistration screen does not appear Uninstall and reinstall the softwareTo uninstall and reinstall the software Check cartridges Print troubleshootingMake sure you are using genuine HP ink cartridges Check product Check paperCheck the ink levels Use the correct paper typeTo clean the printhead from the HP Photosmart Software Clean the printheadAlign the printer To align the printer from the HP Photosmart SoftwareTo select a print speed or quality Check the print settingsTo check your margin settings Memory card troubleshootingReset the product Contact HP support for serviceSolution 2 Remove the additional memory card Solution 1 Insert the memory card properlySolution 3 Reformat the memory card in your digital camera Photos on the memory card do not transfer to my computerTo install the product software Solution 1 Install the product softwareSolution 1 Set the camera to PictBridge mode Scan troubleshootingSolution 2 Save the photos in a supported file format Solution 3 Select photos on the camera for printingText is incorrect or missing Copy troubleshootingSolution 1 Scan, enlarge, and then print a copy ErrorsSolution 2 Wipe the glass and the back of the document lid Fit to Page is not working as expectedSolution 1 Load more paper in the photo tray Photo tray problemFirmware revision mismatch Memory is fullSolution 5 Make sure the photo paper is not curled Solution 3 Remove excess paper from the photo traySolution 6 Load one sheet of paper at a time Photo tray cannot engageSolution 2 Turn on the product Solution 1 Install the HP Photosmart SoftwareSolution 3 Turn on the computer Photo tray cannot disengageUnreadable files. NN files could not be read Error reading or writing the fileFile messages Solution 2 Print photos from the computer Solution 1 Reinsert the memory cardPhotos not found File not foundSolution 2 Reformat the memory card in your digital camera Solution 1 Reinsert the memory card in the productMemory card error General user messagesSolution 2 Remove the memory card and reinsert it correctly Solution 1 Remove all but one memory cardSolution 3 Push the memory card all the way forward Solution 1 Close some applications or restart your computerOut of disk space Solution 2 Empty the Recycle Bin on your desktopCard access error Card is inserted incorrectly Use only one card at a timeCard is damaged Card is not fully insertedInk cartridge and printhead messages Power and connection messagesPaper messages Cartridges in wrong slot General printer errorIncompatible ink cartridges Solution 1 Reset the productSolution 2 Contact HP support Ink alert Ink cartridge problemIncompatible printhead To make sure the ink cartridges are properly installed Solution 1 Install the ink cartridges correctlySolve a problem Solution 2 Close the print carriage latch To clean the electrical contacts Solution 3 Clean the electrical contactsInk window Electrical contacts Ink service capacity warning Solution 4 Replace the ink cartridgeSolution 5 Contact HP support Check ink cartridges Solution 1 Install all five ink cartridgesInk system failure Solve a problem Readjusted Install printhead and then cartridges Solution 3 Contact HP supportSolution 1 Install the printhead and then cartridges To reinstall the printheadChapter Solve a problem Original HP ink depleted Non-HP cartridgePreviously used genuine HP cartridge Printhead appears to be missing or damaged Solution 1 Reinstall the printhead and cartridgesSolve a problem To clean the printhead To clean the electrical contacts in the product Printhead problem Solution 1 Reinstall the printhead Chapter To clean the printhead To clean the electrical contacts in the product Close the ink cartridge door Problem with printer preparationSolution 1 Insert all ink cartridges Solve a problem Press the ink cartridge back down into place Solution 3 Clean the ink cartridge contacts Ink window Electrical contacts Solution 4 Contact HP support Solve a problem To stop a current job from the product Stop the current jobStop the current job Hewlett-Packard Company notices Technical informationSpecifications Up to Mm Photo paper Eco-Tips Copy specificationsSet the Energy Save Mode Material safety data sheetsPaper use PlasticsPower consumption Απόρριψη άχρηστων συσκευών στην Ευρωπαϊκή Ένωση Chemical SubstancesBattery disposal in Taiwan Battery disposal in the NetherlandsEuropean Union Battery Directive EU battery directiveRegulatory model identification number Regulatory noticesVcci Class B compliance statement for users in Japan FCC statementNoise emission statement for Germany Sehanzeige-ArbeitsplätzeHP Photosmart Premium C309 series declaration of conformity Regulatory wireless statementsExposure to radio frequency radiation European Union Regulatory Notice European Union regulatory noticeTechnical information Index Symbols/Numerics160
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Premium - C309g specifications

The HP Premium - C309g is an all-in-one printer that combines versatility and high-quality performance, catering to both home and office needs. This model is part of HP's high-efficiency line, allowing users to print, scan, copy, and fax with ease, all from a single device.

One of the standout features of the C309g is its wireless connectivity options. With built-in Wi-Fi, users can easily connect to the printer from various devices, including laptops, tablets, and smartphones. This functionality is complemented by HP’s ePrint technology, which allows printing from virtually anywhere using a mobile device or email. This level of convenience makes it a popular choice for those constantly on the go.

In addition to wireless capabilities, the C309g supports Apple AirPrint, making it seamless for iOS users to print directly from their devices. This integrated functionality enhances its usability by eliminating the need for additional software or drivers.

Print quality is another defining characteristic of the HP C309g. With its high-resolution printing capability, users can expect crisp texts and vivid images. This model is particularly well-suited for printing photos, thanks to its enhanced color accuracy and detail reproduction. With the capacity to handle a variety of paper sizes and types, including glossy photo paper, the printer adapts to various printing needs effortlessly.

In terms of speed, the C309g offers impressive performance, capable of printing black and white pages at a rate of up to 30 pages per minute. Color prints are also delivered efficiently, ensuring that users do not need to wait long for their documents.

The C309g is equipped with a user-friendly, intuitive control panel, featuring a touchscreen interface that simplifies operation. This allows users to navigate through menus and settings without hassle. Additionally, the device includes an automatic document feeder, making it easier to handle multi-page scanning and copying tasks.

On the sustainability front, the HP C309g is designed with energy-efficient technologies that help reduce its carbon footprint. HP’s environmentally friendly cartridges and the ability to use recycled paper further contribute to a greener printing solution.

Durable and reliable, the HP Premium - C309g stands out as an excellent all-in-one printer that excels in performance, connectivity, and ease of use, making it a valuable addition to any workspace or home office environment.
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