HP Plus - B210e manual Unable to print, To verify that the product is not paused or offline

Page 45

3.Remove jammed paper.

4.Replace rear door.

5.Turn on product.

6.Try printing again.

Unable to print

Make sure that the printer is turned on and that there is paper in the tray. If you are still unable to print, try the following in order:

1.Check for error messages and resolve.

2.Disconnect and reconnect the USB cable.

3.Verify that the product is not paused or offline.

To verify that the product is not paused or offline

NOTE: HP provides a Printer Diagnostic Utility that can automatically fix this issue.

Click here to go online for more information. Otherwise, follow the steps below.

a. Depending upon your operating system, do one of the following:

•Windows 7: From the Windows Start menu, click Devices and Printers.

•Windows Vista: From the Windows Start menu, click Control Panel, and then click Printers.

•Windows XP: From the Windows Start menu, click Control Panel, and then click Printers and Faxes.

b. Double-click the icon for your product to open the print queue.

c. On the Printer menu, make sure there are no check marks next to Pause Printing or Use Printer Offline.

d. If you made any changes, try to print again.

Solve a problem

Unable to print

43

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Contents HP Photosmart Plus e-All-in-One B210 series Page Contents Contents HP Photosmart Plus e-All-in-One B210 series Help Chapter Printer parts Get to know the HP PhotosmartTop and rear views of the HP Photosmart Printer parts Apps Manager Control panel featuresManage Apps Get to know the HP Photosmart How do I? How do I? Paper basics Load mediaLoad 10 x 15 cm 4 x 6 inch paper a. Raise photo tray lid Load A4 or 8.5 x 11 inch paper a. Raise output tray Load envelopes Paper basics Print documents PrintRelated topics To print from a software applicationTo print a photo on photo paper Print photosPrint envelopes Print from anywhereTo print a group of addresses on labels or envelopes Tips for print success To print a document from anywherePrint tips Html HP ePrint tipsPrint Copy and scan Scan to a computerTo scan to a computer Copy text or mixed documents Touch ComputerMake a black and white copy a. Load paper Touch Settings Touch Fit toTouch Black Copy Make a color copy a. Load paper Touch Color Copy Related topics Tips for copy and scan success Copy and scan Work with cartridges Replace the cartridgesTo replace the cartridges Close cartridge door Order ink supplies Cartridge warranty informationCheck the estimated ink levels Clean printhead automaticallyTips for working with ink To check the ink levels from the Printer SoftwareHP HP Photosmart Plus B210 HP Photosmart Plus B210 Work with cartridges Add the HP Photosmart to a network ConnectivityTouch Wireless Setup Wizard To connect the product with the Wireless Setup WizardWireless without a router ad hoc connection Connectivity Install the software for a network connection Tips for setting up and using a networked printer Solve a problem Get more helpImprove print quality Clear the paper jam from the rear access door To clean the cartridges automaticallyTo clear a paper jam from the rear access door To verify that the product is not paused or offline Unable to printTo restart the print spooler To verify that the product is set as the default printerWindows Windows VistaClear the print carriage Click Manage, and then click Services and ApplicationsWindows XP To clear the print queueHP support Resolve copy and scan issuesAdditional warranty options Solve a problem Hewlett-Packard Company notices Technical informationSpecifications Environmental product stewardship program Paper use HP inkjet supplies recycling program Chemical Substances Battery disposal in Taiwan EU battery directive Regulatory notices FCC statement Geräuschemission Regulatory wireless statements Exposure to radio frequency radiation European Union Regulatory Notice Technical information Technical information Index Symbols/NumericsIndex

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