HP C6280, C6250 manual Troubleshooting and support, Uninstall and reinstall the software

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Troubleshooting and support

4 Troubleshooting and support

This chapter contains troubleshooting information for the HP All-in-One. Specific information is provided for installation and configuration issues, and some operational topics. For more troubleshooting information, see the onscreen Help that came with your software.

This chapter also provides warranty and support information. For support contact information, see the inside back cover of this guide.

Many issues are caused when the HP All-in-One is connected to the computer using a USB cable before the HP All-in-One software is installed on the computer. If you connected the HP All-in-One to your computer before the software installation screen prompts you to do so, you must follow these steps:

Troubleshooting common setup issues

1.Disconnect the USB cable from the computer.

2.Uninstall the software (if you have already installed it).

3.Restart your computer.

4.Turn off the HP All-in-One, wait one minute, then turn it on.

5.Reinstall the HP All-in-One software.

CAUTION: Do not connect the USB cable to the computer until prompted by the software installation screen.

Uninstall and reinstall the software

If your installation is incomplete, or if you connected the USB cable to the computer before prompted by the software installation screen, you might need to uninstall and then reinstall the software. Do not simply delete the HP All-in-One application files from your computer. Make sure to remove them properly using the uninstall utility provided when you installed the software that came with the HP All- in-One.

To uninstall from a Windows computer and then reinstall

1.On the Windows taskbar, click Start, Settings, Control Panel (or just Control Panel).

2.Double-clickAdd/Remove Programs (or click Uninstall a program).

3.Select HP Photosmart Driver Software, and then click Change/Remove. Follow the onscreen instructions.

4.Disconnect the HP All-in-One from your computer.

5.Restart your computer.

NOTE: It is important that you disconnect the HP All-in-One before restarting your computer. Do not connect the HP All-in-One to your computer until after you have reinstalled the software.

6.Insert the HP All-in-One CD-ROM into your computer’s CD-ROM drive and then start the Setup program.

7.Follow the onscreen instructions and the instructions provided in the Setup Guide that came with the HP All-in-One.

Hardware setup troubleshooting

Use this section to solve any problems you might encounter while setting up the HP All-in-One hardware.

The HP All-in-One will not turn on

Cause: The HP All-in-One is not properly connected to a power supply.

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Contents HP Photosmart C6200 All-in-One series Hewlett-Packard Company notices Contents HP All-in-One overview HP All-in-One at a glanceControl panel features LabelFind more information Setup Guide Onscreen HelpNetwork setup Wired network setupWhat you need for a wired network Connect the HP All-in-One to the networkTo connect the HP All-in-One to the network Install the software for a network connection To install the Windows HP All-in-One softwareManage your network settings Change basic network settings from the control panelTo change a USB connection to a wired Ethernet connection View and print network settingsRestore network defaults Change IP settingsSet link speed Automatic Full HalfIP Address Subnet Mask Default Gateway Use the HP All-in-One features Load originals and load paperLoad an original on the glass Load full-size paperTo load full-size paper Load 10 x 15 cm 4 x 6 inch photo paper To load 10 x 15 cm 4 x 6 inch photo paper in the photo trayAvoid paper jams View and select photosScan an image Scan an original to a computerTo view, select, and print photos To scan to a computerMake a copy Replace the ink cartridgesScan an original to a memory card To replace the ink cartridges Replace the ink cartridges Clean the HP All-in-One Clean the glassClean the lid backing To clean the glassClean the HP All-in-One Troubleshooting and support Uninstall and reinstall the softwareHardware setup troubleshooting HP All-in-One will not turn onSolution HP All-in-One does not print Network troubleshooting Computer is unable to discover the HP All-in-OnePrinter not Found screen appears during installation Clear paper jamsTo make sure your network connection is active To clear a paper jam from the Two-sided printing accessory Information on ink cartridges and the print headIf you have a problem, follow these steps Support processProduct specifications Technical informationSystem requirements Ink cartridge yieldRegulatory notices Regulatory model identification numberWarranty Technical information
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C6250, C6280 specifications

The HP C6280 and C6250 are versatile all-in-one printers designed to meet the demands of home and small office environments. Both models are part of HP's Photosmart series, which emphasizes high-quality photo printing along with standard document tasks.

The HP C6280 features a sleek design with an intuitive control panel, making it user-friendly for individuals of all skill levels. It integrates printing, scanning, copying, and faxing capabilities, streamlining tasks and saving valuable space. With a maximum print resolution of up to 4800 x 1200 optimized dpi, the C6280 excels in delivering stunning photo quality, making it ideal for photo enthusiasts who want to print their favorite memories.

The C6250, while slightly more compact, shares many of the same features as its sibling. Both models support wireless connectivity, allowing users to print from anywhere in the house, as well as support for mobile printing technologies like Apple AirPrint and HP’s own ePrint service. This ensures that documents and images can be sent directly from smartphones and tablets.

In terms of paper handling, the HP C6280 and C6250 come equipped with a versatile input tray that can hold a variety of paper sizes and types, including photo paper, plain paper, and envelopes. Both printers also feature automatic duplex printing, which allows users to print on both sides of the paper, helping to reduce overall paper usage.

The print speed is respectable, with the C6280 achieving up to 32 pages per minute for black documents and about 31 pages per minute for color prints. The C6250 operates at similar speeds, making both models efficient for everyday printing tasks.

Another key aspect of these printers is their use of separate ink cartridges, which not only enhances print quality but also allows users to replace only the colors that are depleted, leading to cost savings. The HP Vivera Inks used in these printers significantly improve color accuracy and longevity, ensuring that printed photos resist fading over time.

In summary, the HP C6280 and C6250 are feature-rich all-in-one printers that cater to various printing needs. With their impressive photo printing capabilities, intuitive operation, and efficient design, they stand out as reliable choices for users seeking to balance quality and functionality in a compact package. Whether for personal use or small office tasks, these printers deliver consistent performance and stunning results.
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