HP C6280, C6250 manual HP All-in-One does not print

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Chapter 4

Troubleshooting and support

For more information on installing the software and connecting the USB cable, see the Setup Guide that came with the HP All-in-One.

The HP All-in-One does not print

Solution: If the HP All-in-One and computer are not communicating with each other, try the following:

•Look at the On light located on the front of the HP All-in-One. If it is not lit, the HP All-in- One is turned off. Make sure the power cord is firmly connected to the HP All-in-One and plugged into a power outlet. Press the On button to turn on the HP All-in-One.

•Make sure the ink cartridges are installed.

•Make sure you have paper loaded in the input tray.

•Check that the HP All-in-One does not have a paper jam.

•Check that the print carriage is not jammed.

Open the ink cartridge door to access the print carriage area. Remove any objects that are blocking the print carriage, including any packing materials. Turn the HP All-in-One off and then turn it on again.

•Check that the HP All-in-One print queue is not paused (Windows) or stopped (Mac). If it is, choose the appropriate setting to resume printing. For more information about accessing the print queue, see the documentation that came with the operating system installed on your computer.

•Check the USB cable. If you are using an older cable, it might not be working properly. Try connecting it to another product to see if the USB cable works. If you experience problems, the USB cable might need to be replaced. Also verify that the cable does not exceed 3 meters (9.8 feet) in length.

•Make sure your computer is USB ready. Some operating systems, such as Windows 95 and Windows NT, do not support USB connections. Check the documentation that came with your operating system for more information.

•Check the connection from the HP All-in-One to your computer. Verify that the USB cable is securely plugged into the USB port on the back of the HP All-in-One. Make sure the other end of the USB cable is plugged into a USB port on your computer. After the cable is connected properly, turn the HP All-in-One off and then on again.

•If you are connecting the HP All-in-One through a USB hub, make sure the hub is turned on. If the hub is on, try connecting directly to your computer.

•Check other printers or scanners. You might need to disconnect older products from your computer.

•Try connecting the USB cable to another USB port on your computer. After you check the connections, try restarting your computer. Turn the HP All-in-One off and then on again.

24 Troubleshooting and support

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Contents HP Photosmart C6200 All-in-One series Hewlett-Packard Company notices Contents HP All-in-One overview HP All-in-One at a glanceControl panel features LabelFind more information Setup Guide Onscreen HelpNetwork setup Wired network setupTo connect the HP All-in-One to the network What you need for a wired networkConnect the HP All-in-One to the network Install the software for a network connection To install the Windows HP All-in-One softwareTo change a USB connection to a wired Ethernet connection Manage your network settingsChange basic network settings from the control panel View and print network settingsSet link speed Restore network defaultsChange IP settings Automatic Full HalfIP Address Subnet Mask Default Gateway Load an original on the glass Use the HP All-in-One featuresLoad originals and load paper Load full-size paperTo load full-size paper Load 10 x 15 cm 4 x 6 inch photo paper To load 10 x 15 cm 4 x 6 inch photo paper in the photo trayAvoid paper jams View and select photosTo view, select, and print photos Scan an imageScan an original to a computer To scan to a computerScan an original to a memory card Make a copyReplace the ink cartridges To replace the ink cartridges Replace the ink cartridges Clean the lid backing Clean the HP All-in-OneClean the glass To clean the glassClean the HP All-in-One Hardware setup troubleshooting Troubleshooting and supportUninstall and reinstall the software HP All-in-One will not turn onSolution HP All-in-One does not print Network troubleshooting Computer is unable to discover the HP All-in-OneTo make sure your network connection is active Printer not Found screen appears during installationClear paper jams To clear a paper jam from the Two-sided printing accessory Information on ink cartridges and the print headIf you have a problem, follow these steps Support processSystem requirements Product specificationsTechnical information Ink cartridge yieldRegulatory notices Regulatory model identification numberWarranty Technical information
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C6250, C6280 specifications

The HP C6280 and C6250 are versatile all-in-one printers designed to meet the demands of home and small office environments. Both models are part of HP's Photosmart series, which emphasizes high-quality photo printing along with standard document tasks.

The HP C6280 features a sleek design with an intuitive control panel, making it user-friendly for individuals of all skill levels. It integrates printing, scanning, copying, and faxing capabilities, streamlining tasks and saving valuable space. With a maximum print resolution of up to 4800 x 1200 optimized dpi, the C6280 excels in delivering stunning photo quality, making it ideal for photo enthusiasts who want to print their favorite memories.

The C6250, while slightly more compact, shares many of the same features as its sibling. Both models support wireless connectivity, allowing users to print from anywhere in the house, as well as support for mobile printing technologies like Apple AirPrint and HP’s own ePrint service. This ensures that documents and images can be sent directly from smartphones and tablets.

In terms of paper handling, the HP C6280 and C6250 come equipped with a versatile input tray that can hold a variety of paper sizes and types, including photo paper, plain paper, and envelopes. Both printers also feature automatic duplex printing, which allows users to print on both sides of the paper, helping to reduce overall paper usage.

The print speed is respectable, with the C6280 achieving up to 32 pages per minute for black documents and about 31 pages per minute for color prints. The C6250 operates at similar speeds, making both models efficient for everyday printing tasks.

Another key aspect of these printers is their use of separate ink cartridges, which not only enhances print quality but also allows users to replace only the colors that are depleted, leading to cost savings. The HP Vivera Inks used in these printers significantly improve color accuracy and longevity, ensuring that printed photos resist fading over time.

In summary, the HP C6280 and C6250 are feature-rich all-in-one printers that cater to various printing needs. With their impressive photo printing capabilities, intuitive operation, and efficient design, they stand out as reliable choices for users seeking to balance quality and functionality in a compact package. Whether for personal use or small office tasks, these printers deliver consistent performance and stunning results.
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