HP C4640, C4650, C4680 manual Troubleshooting and support, Uninstall and reinstall the software

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2 Troubleshooting and support

Troubleshooting and support

This chapter contains troubleshooting information for the HP Photosmart. Specific information is provided for installation and configuration issues, and some operational topics. For more troubleshooting information, see the Electronic Help that came with your software.

Many issues are caused when the HP Photosmart is connected to the computer using a USB cable before the HP Photosmart software is installed on the computer. If you connected the HP Photosmart to your computer before the software installation screen prompts you to do so, you must follow these steps:

Troubleshooting common setup issues

1.Disconnect the USB cable from the computer.

2.Uninstall the software (if you have already installed it).

3.Restart your computer.

4.Turn off the HP Photosmart, wait one minute, then restart it.

5.Reinstall the HP Photosmart software.

CAUTION: Do not connect the USB cable to the computer until prompted by the software installation screen.

For support contact information, see the inside back cover of this guide.

Uninstall and reinstall the software

If your installation is incomplete, or if you connected the USB cable to the computer before prompted by the software installation screen, you might need to uninstall and then reinstall the software. Do not simply delete the HP Photosmart application files from your computer. Make sure to remove them properly using the uninstall utility provided when you installed the software that came with the HP Photosmart.

To uninstall and reinstall the software

1.On the Windows taskbar, click Start, Settings, Control Panel (or just Control Panel).

2.Double-clickAdd/Remove Programs (or click Uninstall a program).

3.Select HP Photosmart All-in-One Driver Software, and then click Change/Remove. Follow the onscreen instructions.

4.Disconnect the product from your computer.

5.Restart your computer.

NOTE: It is important that you disconnect the product before restarting your computer. Do not connect the product to your computer until after you have reinstalled the software.

6.Insert the product CD-ROM into your computer’s CD-ROM drive and then start the Setup program.

NOTE: If the Setup program does not appear, locate the setup.exe file on the CD-ROM drive and double-click it.

NOTE: If you no longer have the installation CD, you can download the software from www.hp.com/support.

7.Follow the onscreen instructions and the instructions provided in the Setup Guide that came with the product.

When the software installation is complete, the HP Digital Imaging Monitor icon appears in the Windows system tray.

14 Troubleshooting and support

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Contents Basics Guide Hewlett-Packard Company notices Contents HP Photosmart overview HP Photosmart at a glanceControl panel buttons LabelLoad originals and load paper Find more informationTo load an original on the glass To load full-size paper To load small-size photo paper in the paper tray Avoid paper jams Print 10 x 15 cm 4 x 6 inch photosScan an image To print one or more small-size photosMake a copy Replace the print cartridgesTo scan to a computer To make a copy from the control panelTo replace the print cartridges Close the print cartridge door Clean the HP Photosmart To clean the glassTo clean the lid backing Troubleshooting and support Uninstall and reinstall the softwareTroubleshooting common setup issues To uninstall and reinstall the softwareHardware setup troubleshooting Solution 2 Reset the productSolution 3 Press the On button more slowly Product will not turn onSolution 4 Contact HP to replace the power supply Solution 5 Contact HP support for serviceDisplay shows the wrong language To set your language and country/regionAfter setting up the product, it does not print Solution 1 Press the On button to turn on the productSolution 2 Set your product as the default printer Solution 5 Load paper in the paper trayIf you have a problem, follow these steps Print cartridge troubleshootingSupport process Product specifications Technical informationSystem requirements Regulatory noticesWarranty HP product Duration of limited warranty$UJHQWLQD
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C4640, C4680, C4650 specifications

The HP C4600 and C4680 printers are versatile and efficient all-in-one inkjet devices that cater to both home and office needs. Renowned for their multifunctionality, these printers provide capabilities such as printing, scanning, and copying, thereby eliminating the need for multiple devices and saving valuable space.

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In summary, the HP C4600 and C4680 printers combine functionality, ease of use, and quality, making them excellent choices for users looking for reliable all-in-one solutions. With their robust printing technologies, user-friendly features, and connectivity options, they cater well to diverse printing needs while ensuring excellent output quality and efficiency.