HP C4680 Hardware setup troubleshooting, Product will not turn on, Solution 2 Reset the product

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To verify that the software is properly installed, double-click the HP Solution Center icon on the desktop. If the HP Solution Center shows the essential icons (Scan Picture and Scan Document), the software has been properly installed.

To uninstall from a Mac and then reinstall

1.Disconnect the HP Photosmart from your Mac.

2.Open the Applications:Hewlett-Packard folder.

3.Double-click HP Uninstaller. Follow the onscreen instructions.

4.After the software is uninstalled, restart your computer.

5.To reinstall the software, insert the HP Photosmart CD-ROM into your computer’s CD-ROM drive.

6.On the desktop, open the CD-ROM and then double-click HP All-in-One Installer.

7.Follow the onscreen instructions and the instructions provided in the Setup Guide that came with the HP Photosmart.

Hardware setup troubleshooting

Use this section to solve any problems you might encounter while setting up the HP Photosmart hardware.

The product will not turn on

Try the following solutions if there are no light indications, no noise, and no movement from the product when you turn it on.

Solution 1: Make sure you use the power cord that came with the product

Solution

Make sure the power cord is firmly connected to both the product and the power adapter. Plug the power cord into a power outlet, surge protector, or power strip.

If you are using a power strip, make sure the power strip is turned on. Or, try plugging the product directly into a power outlet.

Test the power outlet to make sure it is working. Plug in an appliance that you know works, and see if the appliance has power. If not, then there might be a problem with the power outlet.

If you plugged the product into a switched outlet, make sure the outlet is switched on. If it is switched to on but still does not work, then there might be a problem with the power outlet.

Cause: The product was not being used with the power cord provided.

If this did not solve the issue, try the next solution.

Solution 2: Reset the product

Solution: Turn off the product, and then unplug the power cord. Plug the power cord back in, and then press the On button to turn on the product.

Cause: The product experienced an error.

If this did not solve the issue, try the next solution.

Troubleshooting and support

Solution 3: Press the On button more slowly

Solution: The product might not respond if you press the On button too quickly. Press the On button once. It might take a few minutes for the product to turn on. If you press the On button again during this time, you might turn the product off.

Cause: You pressed the On button too quickly. If this did not solve the issue, try the next solution.

Hardware setup troubleshooting

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Contents Basics Guide Hewlett-Packard Company notices Contents HP Photosmart at a glance HP Photosmart overviewLabel Control panel buttonsTo load an original on the glass Find more informationLoad originals and load paper To load full-size paper To load small-size photo paper in the paper tray Print 10 x 15 cm 4 x 6 inch photos Avoid paper jamsTo print one or more small-size photos Scan an imageReplace the print cartridges Make a copyTo scan to a computer To make a copy from the control panelTo replace the print cartridges Close the print cartridge door To clean the glass Clean the HP PhotosmartTo clean the lid backing Uninstall and reinstall the software Troubleshooting and supportTroubleshooting common setup issues To uninstall and reinstall the softwareSolution 2 Reset the product Hardware setup troubleshootingSolution 3 Press the On button more slowly Product will not turn onSolution 5 Contact HP support for service Solution 4 Contact HP to replace the power supplyDisplay shows the wrong language To set your language and country/regionSolution 1 Press the On button to turn on the product After setting up the product, it does not printSolution 2 Set your product as the default printer Solution 5 Load paper in the paper traySupport process Print cartridge troubleshootingIf you have a problem, follow these steps Technical information Product specificationsSystem requirements Regulatory noticesHP product Duration of limited warranty Warranty$UJHQWLQD
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C4640, C4680, C4650 specifications

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