HP C4480, C4485, C4472, C4435, C4440 manual Hardware setup troubleshooting, Solution

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Hardware setup troubleshooting

Use this section to solve any problems you might encounter while setting up the HP All-in-One hardware.

The product will not turn on

Try the following solutions if there are no light indications, no noise, and no movement from the product when you turn it on.

Solution 1: Make sure you use the power cord that came with the product

Solution

Make sure the power cord is firmly connected to both the product and the power adapter. Plug the power cord into a power outlet, surge protector, or power strip.

If you are using a power strip, make sure the power strip is turned on. Or, try plugging the product directly into a power outlet.

Test the power outlet to make sure it is working. Plug in an appliance that you know works, and see if the appliance has power. If not, then there might be a problem with the power outlet.

If you plugged the product into a switched outlet, make sure the outlet is switched on. If it is switched to on but still does not work, then there might be a problem with the power outlet.

Cause: The product was not being used with the power cord provided.

If this did not solve the issue, try the next solution.

Solution 2: Reset the product

Solution: Turn off the product, and then unplug the power cord. Plug the power cord back in, and then press the On button to turn on the product.

Cause: The product experienced an error.

If this did not solve the issue, try the next solution.

Solution 3: Press the On button more slowly

Solution: The product might not respond if you press the On button too quickly. Press the On button once. It might take a few minutes for the product to turn on. If you press the On button again during this time, you might turn the product off.

Cause: You pressed the On button too quickly. If this did not solve the issue, try the next solution.

Solution 4: Contact HP to replace the power supply

Solution: Contact HP support to request a power supply for the product.

Go to: www.hp.com/support.

If prompted, choose your country/region, and then click Contact HP for information on calling for technical support.

Cause: The power supply was not intended for use with this product or it had a mechanical failure.

If this did not solve the issue, try the next solution.

Troubleshooting and support

Solution 5: Contact HP support for service

Solution: If you have completed all of the steps provided in the previous solutions and are still having a problem, contact HP support for service.

Go to: www.hp.com/support.

If prompted, choose your country/region, and then click Contact HP for technical support. Cause: You might need assistance to enable the product or software to function properly.

Hardware setup troubleshooting

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Contents Basics Guide Hewlett-Packard Company notices Contents One overview HP All-in-One overviewHP All-in-One at a glance HP All-in-One overview Control panel buttonsTo load an original on the glass Find more informationLoad originals and load paper To load full-size paper To load small-size photo paper in the input tray Print 10 x 15 cm 4 x 6 inch photos Avoid paper jamsScan an image Press SettingsTo print one or more small-size photos To scan to a computerTo replace the print cartridges Make a copyReplace the print cartridges One overview HP All-in-One overview To clean the lid backing Clean the HP All-in-OneTo clean the glass Clean the HP All-in-One Uninstall and reinstall the software Troubleshooting and supportTroubleshooting and support Troubleshooting common setup issuesSolution Hardware setup troubleshootingClear paper jams After setting up the product, it does not printIf you have a problem, follow these steps Print cartridge troubleshootingSupport process To clear a paper jam from the rear doorTechnical information Product specificationsSystem requirements Regulatory noticesHP product Duration of limited warranty WarrantyTechnical information
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