HP C4283, C4280, C4288, C4275, C4273 File messages, Mechanism error, Memory is full, Scanner failure

Page 126

Mechanism error

Cause: The HP All-in-One has a paper jam.

Solution: Clear the paper jam. For more information, see:

“Clear paper jams ” on page 82

Cause: The print carriage is blocked.

Solution: Lower the print cartridge door to access the print carriage area. Remove any objects that are blocking the print carriage, including any packing materials. Turn the HP All-in-One off and then turn it on again.

Memory is full

Cause: The document you are copying has exceeded the memory of the HP All-in- One.

Solution: Try making fewer copies at a time.

Scanner failure

Cause: The HP All-in-One is busy or an unknown cause has interrupted your scan.

Solution: Turn off the HP All-in-One and then turn it on again. Restart your computer and then try to scan again.

If the problem persists, try plugging the power cord directly into a grounded power outlet rather than a surge protector or power strip. If the problem continues, contact HP support. Go to www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support.

Troubleshooting

File messages

The following is a list of file-related error messages:

•Error reading or writing the file

•Unreadable files. NN files could not be read

•Photos not found

Errors 123

Image 126

Contents

HP Photosmart C4200 All-in-One series HP Photosmart C4200 All-in-One series Page Contents Use the scan features Use the photo featuresUse the copy features Maintain the HP All-in-OneTroubleshooting HP warranty and supportShop for printing supplies Technical information HP Photosmart C4200 All-in- One series Help OneHP Photosmart seriesC4200 HelpAll- HP All-in-One overview HP All-in-One at a glanceControl panel buttons One overviewUse the HP Photosmart software Start Copy Black button Starts a black-and-white copy.One overview Setup Guide Find more informationFind more information How do I? How do Supported connection types To enable printer sharing on a Windows computerConnection information Use printer sharingConnection information Load originals and load paper Load originalsTo load an original on the scanner glass HP Premium Plus Photo Paper Choose papers for printing and copyingRecommended papers for printing and copying HP Premium Photo PaperRecommended papers for printing only Papers to avoid Load paper Load full-size paperTo load full-size paper Load 10 x 15 cm 4 x 6 inch photo paper Load index cards To load 10 x 15 cm 4 x 6 inch photo paper in the input trayRelated topics Load envelopes To load index cards in the input trayTo load envelopes Load other types of paper Avoid paper jams HP CD/DVD Tattoo labelsLoad originals and load paper Print from your computer Print from a software applicationTo print from a software application Set the paper size Make the HP All-in-One the default printerChange the print settings for the current job To set the paper sizeSet the paper type for printing To set the paper type for printingChange the print speed or quality View the print resolutionTo view the print resolution Change the page orientationScale the document size Change the saturation, brightness, or color tonePreview your print job Printing shortcuts Change the default print settingsTo change the default print settings To preview your print jobTo create a printing shortcut Perform special print jobsCreate printing shortcuts Click the Printing Shortcuts tabPrint a borderless image Print a photo on photo paperTo print a borderless image Off applies no HP real life technologies to the image Create custom cd/dvd labelsTo print a photo on photo paper To create custom CD/DVD labelsPrint on both sides Print using Maximum dpiTo print in Maximum dpi mode To print on both sidesRecommended papers for printing and copying on Print a multiple-page document as a booklet To print a multiple-page document as a bookletPrint multiple pages on a single sheet To print multiple pages on a single sheetPrint a multiple-page document in reverse order To print a multiple-page document in reverse orderTo reverse an image for iron-on transfers Reverse an image for iron-on transfersPrint on transparencies To print on transparenciesPrint a group of addresses on labels or envelopes To print a group of addresses on labels or envelopesPrint a poster Print a WebTo print a poster To stop a print job from the HP All-in-One Stop a print jobTo print a Web To stop a print job from the computer Windows 2000 usersStop a print job Print Use the photo features Print photos Print 10 x 15 cm 4 x 6 inch photosTo print one or more 10 x 15 cm 4 x 6 inch photos Print enlargements To print an enlargement of a photoPrint photos from the HP Photosmart Software Edit photos using your computerSave photos to your computer To print photosShare photos with friends and relatives To edit photosTo share photos Photos Use the copy features Make a copyChange copy speed or quality Make multiple copies of the same original Make a borderless copy of a photoPress Start Copy Color Resize an original to fit onto letter or A4 paperTo make a borderless copy of a photo from the control panel To resize a document from the control panelStop copying To stop copyingUse the scan features Scan an image or documentEdit a scanned image Edit a scanned documentTo scan to a computer Stop scanning To stop scanningScan Clean the glass Clean the HP All-in-OneClean the exterior To clean the glassClean the lid backing To clean the lid backingPrint a self-test report Work with print cartridges To print a self-test reportHandle the print cartridges To check the ink levels from the HP Photosmart Software Check the estimated ink levelsReplace the print cartridges Printer Toolbox appears Click the Estimated Ink Level tabTo replace the print cartridges Maintain the HP All-in-One Use a photo print cartridge Use the print cartridge protectorAlign the print cartridges Clean the print cartridges To align newly installed print cartridgesClean the print cartridge contacts To clean the print cartridge contactsClean the area around the ink nozzles To clean the area around the ink nozzles Remove ink from your skin and clothing Surface RemedyOrder print cartridges Shop for printing suppliesOrder paper or other media Click the Estimated Ink Levels tabOrder other supplies Number for orderingTroubleshooting Troubleshooting tipsCommunication problems over a USB connection Information on print cartridges Information on paper Clear paper jams To clear a paper jam from the rear doorTo clear a paper jam from the front door Troubleshoot print cartridges To troubleshoot print cartridgesTo check the ink levels from the HP Photosmart Software Printer Toolbox appears Click the Device Services tab Click Clean the Print Cartridges To replace the print cartridges Troubleshooting Hardware setup troubleshooting Troubleshooting common setup issuesView the Readme file Solution HP All-in-One will not turn onSoftware installation troubleshooting To start the installation from a Windows computer Minimum system checks screen appearsRed X appears on the USB connect prompt Solution To retry the plug and play Received a message that an unknown error has occurredUninstall and reinstall the software Some of the buttons are missing in the HP Solution CenterRegistration screen does not appear To uninstall from a Windows computer, method Print quality troubleshooting Ink is bleeding or smearing Ink is not filling the text or graphics completelyText edges are jagged Printout has a horizontal band of distortion near the bottomColors run into each other on the printout Printouts or copies have horizontal streaks or linesLoad paper on Printouts or copies are faded or have dull colorsChoose papers for printing and copying on Printouts or copies seem blurry or fuzzyPrintouts or copies have vertical streaks Printouts or copies are slanted or skewedPrint troubleshooting Paper is not picked up from the input trayEnvelopes print incorrectly Borderless printing produces unexpected results HP All-in-One is not respondingCommunication problems over a USB connection on To check the printer driver status Click SettingsNothing happens when I try to print HP All-in-One prints meaningless charactersPrint troubleshooting 107 To check your margin settings Pages in my document came out in the wrong orderMargins are not printing as expected Solution To check your margin settings Text or graphics are cut off at the edgeTo preview the print layout Blank page came out while printingPrint troubleshooting 111 Memory card troubleshooting My memory card no longer works in my digital cameraHP All-in-One does not read the memory card To install the HP Photosmart Software Photo light next to the memory card slots is blinkingPhotos on the memory card do not transfer to my computer Copy troubleshooting Nothing happens when I try to copyParts of the original do not appear or are cut off Resize to Fit is not working as expected Image is cropped when I make a borderless copy Resize an original to fit onto letter or A4 paper onPrintout is blank Borderless copy has white space around the edges Scan troubleshooting Scan halts Scan fails Scanned image is incorrectly cropped Scan fails because of insufficient computer memoryScanned image is blank Scanned image has incorrect page layoutScanned image shows dotted lines instead of text Text format is incorrectText is incorrect or missing Device messages ErrorsScan feature does not work Firmware revision mismatchMemory is full Mechanism errorFile messages Scanner failurePhotos not found Error reading or writing the fileUnreadable files. NN files could not be read File not foundSupported file types for the HP All-in-One General user messagesInvalid file name File corruptedMemory card error Cannot cropDisconnected Use only one card at a time Card access errorOut of disk space Card is inserted incorrectlyPaper messages Card is damagedPaper upside down Ink is drying Paper orientation errorCannot load paper from input tray Out of paperWrong paper width Power and connection messagesPaper mismatch HP All-in-One not foundCommunication test failed Improper shutdown Two-way communication lostPrint cartridge messages Low on inkNeed alignment or alignment failed Troubleshooting Align the print cartridges on Wrong pen in slot HP warranty and support WarrantyHP support by phone Phone support period Placing a callAdditional warranty options HP Quick Exchange Service Japan After the phone support periodPack the HP All-in-One To pack the HP All-in-One HP warranty and support Technical information Energy consumption Απόρριψη άχρηστων συσκευών στην Ευρωπαϊκή Ένωση Regulatory model identification number FCC statementRegulatory notices 147 Technical information Symbols/Numerics Index150 151 152

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