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To clear a paper jam from the rear door
1.Press in the tab on the left side of the rear door to release the door. Remove the door by pulling it away from the HP
Caution Trying to clear a paper jam from the front of the HP
2.Gently pull the paper out of the rollers.
Caution If the paper tears when you are removing it from the rollers, check the rollers and wheels for torn pieces of paper that might be remaining inside the device. If you do not remove all the pieces of paper from the HP
3.Replace the rear door. Gently push the door forward until it snaps into place.
4.Press OK to continue the current job.
To clear a paper jam from the front door
1.If necessary, pull the input tray down to open it. Then, lower the print cartridge door.
2.Gently pull the paper out of the rollers.
Caution If the paper tears when you are removing it from the rollers, check the rollers and wheels for torn pieces of paper that might be remaining inside the device. If you do not remove all the pieces of paper from the HP
3.Close the print cartridge door.
4.Press Start Copy Black to continue the current job.
Troubleshooting and support
Basics Guide | 21 |