HP C4140, C4150, C4180 manual To print a self-test report

Page 26

Check the HP website for updated information or troubleshooting tips for the HP All-in-One .

4.If you are still experiencing problems and need to speak with an HP Customer Support Representative, do the following:

a.Have the specific name of the HP All-in-One, as it appears on the control panel, available.

b.Print a self-test report. (See below.)

c.Make a color copy to have available as a sample printout.

d.Be prepared to describe your problem in detail.

e.Have your serial number and service ID ready, found on the self-test report.

5.Call HP Customer Support. Be near the HP All-in-One when you call.

To print a self-test report

1.Load letter, A4, or legal unused plain white paper into the input tray.

2.Press Setup.

The Setup menu appears.

3.Press the or the to highlight Print Report, and press OK.

4.The Print Report menu appears.

5.Press OK to print a self-test report, which might indicate the source of the printing problem. A sample of the ink test area of the report is shown below.

6.Make sure the lines of color extend across the page.

If the black line is missing, faded, streaked, or shows lines, this might indicate a problem with the black print cartridge in the right slot.

If any of the remaining three lines are missing, faded, streaked, or show lines, this might indicate a problem with the tri-color print cartridge in the left slot.

If the color bars do not appear as black, cyan, magenta and yellow, you might need to clean the print cartridges. If the problem is not resolved by cleaning the print cartridges, you might need to replace the print cartridges.

Troubleshooting and support

Basics Guide

23

Page 25 Page 27
Image 26
Page 25 Page 27
Contents
HP Photosmart C4100 All-in-One series Basics Guide Hewlett-Packard Company notices Contents Scan HP All-in-One overviewCopy Print phototsHP All-in-One at a glance Label DescriptionControl panel features Label Name and DescriptionLabel Name and Description Find more information Access the onscreen HelpUse the HP Photosmart software To load full-size paper Load originals and load paperTo load an original on the glass HP All-in-One overview HP All-in-One overview Scan an image Avoid paper jamsMake a copy To make a copy from the control panelPrint 10 x 15 cm 4 x 6 inch photos To print one or more 10 x 15 cm 4 x 6 inch photosTo print from a software application Mac Print from a software applicationTo print from a software application Windows Replace the print cartridges To replace the print cartridgesHP All-in-One overview Clean the HP All-in-One To clean the glassClean the lid backing To clean the lid backingTroubleshooting common setup issues Troubleshooting and supportUninstall and reinstall the software To uninstall from a Windows computer and then reinstallOpen the ApplicationsHewlett-Packard folder Hardware setup troubleshootingTo uninstall from a Mac and then reinstall HP All-in-One will not turn onSolution HP All-in-One does not printClear paper jams To clear a paper jam from the rear door To clear a paper jam from the front doorTo troubleshoot print cartridges Print cartridge troubleshootingBefore you call HP customer support To print a self-test report Technical information Paper specificationsPrint specifications System requirementsPhysical specifications Copy specificationsScan specifications Power specificationsRegulatory model identification number Warranty HP product Duration of limited warrantyHelp Symbols/NumericsIndex Zoom HP Photosmart C4100 All-in-One series 61 56 45
Related manuals
Manual 12 pages 49.17 Kb Manual 34 pages 49.63 Kb