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Check the HP website for updated information or troubleshooting tips for the HP
4.If you are still experiencing problems and need to speak with an HP Customer Support Representative, do the following:
a.Have the specific name of the HP
b.Print a
c.Make a color copy to have available as a sample printout.
d.Be prepared to describe your problem in detail.
e.Have your serial number and service ID ready, found on the
5.Call HP Customer Support. Be near the HP
To print a self-test report
1.Load letter, A4, or legal unused plain white paper into the input tray.
2.Press Setup.
The Setup menu appears.
3.Press the or the
to highlight Print Report, and press OK.
4.The Print Report menu appears.
5.Press OK to print a
6.Make sure the lines of color extend across the page.
If the black line is missing, faded, streaked, or shows lines, this might indicate a problem with the black print cartridge in the right slot.
If any of the remaining three lines are missing, faded, streaked, or show lines, this might indicate a problem with the
If the color bars do not appear as black, cyan, magenta and yellow, you might need to clean the print cartridges. If the problem is not resolved by cleaning the print cartridges, you might need to replace the print cartridges.
Troubleshooting and support
Basics Guide | 23 |