Setup and troubleshooting, If you are unable to print

Setup and troubleshooting

If you are unable to print...

Check for error messages and resolve them. If you are still unable to print, try the following in order:

Windows		Mac

Make sure that your HP Photosmart is set as the default printer and is not offline.

To do this:

1.On the Windows taskbar, click Start.

2.Then click:

•• Devices and Printers (Windows 7®)

•• Printers (Windows Vista®)

•• Control Panel, and then click Printers and Faxes (Windows XP®)

Look for your printer to see if it has a check mark in a circle next to it. If not, right-click the printer icon and select Set as default printer from the menu.

To check that your printer is not offline, right-click the printer icon and ensure that Use Printer Offline and Pause Printing are not selected.

If the HP printer software installation failed:

1.Remove the CD from your computer’s CD drive, and then disconnect the printer from the computer.

2.Restart the computer.

3.Temporarily disable any software firewall and close any anti-virus software.

4.Insert the printer software CD into your computer’s CD drive, then follow the onscreen instructions

to install the printer software. Do not connect the USB cable until you are told to do so.

5.After the installation finishes, restart the computer and any security software you disabled or closed.

Windows XP and Windows Vista are U.S. registered trademarks of Microsoft Corporation. Windows 7 is either a registered trademark or trademark of Microsoft Corporation in the United States and/or other countries.

Power specifications

•• Power adapter: 0957-2304

•• Input voltage: 100-240 Vac

Check your print queue:

1. In System Preferences, click:

•• Print & Fax (Mac OS X v10.6)

•• Print & Scan (Mac OS X v10.7)

2.Click the Open Print Queue button.

3.Click a print job to select it.

4.Use the following buttons to manage the print job:

•• Delete: Cancel the selected print job.

•• Resume: Continue a paused print job.

•• If you made any changes, try to print again.

Restart and reset:

1.Restart the computer.

2.Reset the printer:

a.Turn off the printer and unplug the power cord.

b.Wait a minute, then plug the power cord back in and turn on the printer.

If you are still unable to print, uninstall and reinstall the HP printer software.

To uninstall the software:

1.Disconnect the printer from your computer.

2.Open the Applications: Hewlett-Packard folder.

3.Double-click HP Uninstaller. Follow the onscreen instructions.

To install the software:

1.Insert the CD into your computer’s CD drive.

2.On the desktop, open the CD, then double-click HP Installer.

3.Follow the onscreen instructions.

•• Input frequency: 50/60 Hz

•• Maximum input current: 0.9A

English

Note: Use this printer only with the power adapter supplied by HP.