HP 6525, 6520 manual Solve print problem, Solve copy and scan problem, Solve networking problem

Page 42

Chapter 9

To get help from the print display, touch Help from the Home screen. Touch and drag your finger horizontally to scroll through the menu. Touch Troubleshoot and Support, and then touch Clear Carriage Jam.

Click here to go online for more information.

Solve print problem

Make sure that the printer is turned on and that there is paper in the paper tray. If you are still unable to print, HP provides a Print Diagnostic Utility (Windows only) that can help solve many common “Unable to Print” issues. From the Start menu on your computer, click All Programs, and then click HP. Under HP Photosmart 6520 series, click HP Photosmart 6520 series, click the Help button, and then double-click HP Print Diagnostic Utility.

Click here to go online for more information.

If print quality is not acceptable, try the following to improve print quality:

•Use the printer status and print quality reports to diagnose printer and print quality issues. From the Home screen, touch the Settings icon, and then touch Tools. Touch Printer Status Report or Print Quality Report. Click here to go online for more information.

•If printouts show misaligned colors or lines, try aligning the printer. See Align printer for more information.

Solve copy and scan problem

HP provides a Scan Diagnostic Utility (Windows only) that can help solve many common “Unable to scan” issues. From the Start menu on your computer, click All Programs, and then click HP. Under HP Photosmart 6520 series, click HP Photosmart 6520 series, click the Help button, and then double-click HP Scan Diagnostic Utility.

Learn more about how to solve scan issues. Click here to go online for more information.

Learn how to solve copy issues. Click here to go online for more information.

Solve networking problem

Check the network configuration or print the wireless test report to assist in diagnosing network connection issues.

To check network configuration or print wireless test report

1.From the Home screen, touch the Wireless icon, and then touch Settings.

2.Touch and drag your finger vertically to scroll through the options. Touch Display Network Configuration or Print Wireless Test Report.

Click the links below to find more online information to solve networking issues.

•Learn more about wireless printing. Click here to go online for more information.

•Learn how to find your network security settings. Click here to go online for more information.

•Learn about the Network Diagnostic Utility (Windows only) and other troubleshooting tips. Click here to go online for more information.

•Learn how to work with your firewall and anti-virus programs during printer setup. Click here to go online for more information.

HP support by phone

Phone support options and availability vary by product, country/region, and language.

40 Solve a problem

Page 41 Page 43
Image 42
Page 41 Page 43
Contents HP Photosmart 6520 series Page Contents Technical information HP Photosmart 6520 series Help Chapter HP Photosmart 6520 series Help Get to know the HP Photosmart Printer partsChapter Control panel features Wireless status lightControl panel features Memory cards and slots Memory cards and slotsHow do I? Chapter How do I? Wireless Direct print PrintPrint photos from a memory card Load media To print with Wireless DirectSelect print media Load 10 x 15 cm 4 x 6 inch paper a. Pull out the main trayLoad A4 or 8.5 x 11 inch paper a. Pull out the main tray Load envelopes Recommended papers for photo printing Recommended papers for printing and copyingTips for print success Tips for printing from a computerTips for ink and paper Tips for print success Chapter Print Use Web Services Print from anywhereTo get started with HP ePrint Use HP Print Apps Tips for using Web ServicesTips for printing apps and using HP ePrint Use the HP ePrintCenter websiteCopy and scan Copy text or mixed documentsMake a 1-sided copy a. Load paper Touch Black or Color Make a 2-sided copy a. Load paper Scan to a computer or memory card Touch Black or ColorTips for copy and scan success Check the estimated ink levels Clean printhead automaticallyWork with cartridges Replace the cartridgesChapter Align printer Cartridge warranty information Order ink suppliesTips for working with cartridges Chapter Work with cartridges Connectivity To connect the product with the Wireless Setup WizardTouch Wireless Setup Wizard Add the HP Photosmart to a networkConnect wirelessly to the printer without a router To change from a USB connection to a wireless network Change from a USB connection to a wireless networkTo connect wirelessly to the printer without a router Connected printer to wirelessChange network settings Tips for setting up and using a networked printerConnect a new printer Advanced printer management tools for networked printers Open EWS for the pinter on a networkChapter Register your printer Clear paper jam Solve a problem Get more help To clear a paper jam from the photo or main trayTo clear a paper jam from the duplexer Clear carriage jam Solve networking problem Solve print problemSolve copy and scan problem HP support by phoneAdditional warranty options Cartridge supply upgrade To get the printer to recognize the supply upgrade cartridgePrinthead failure Check cartridge access doorPrepare printer Printer failureInk cartridge problem To solve ink cartridge problemTo clean cartridge contacts Setup cartridges Older generation cartridges Chapter Solve a problem Technical information Cartridge chip informationSpecifications To disable the usage information functionTouch Preferences Print resolution Environmental product stewardship programTo enable or disable Auto Power-Off To set the Sleep mode timeTouch Auto-Off Environmental product stewardship program Chapter Environmental product stewardship program EU battery directive Regulatory notices Regulatory model identification numberChapter Regulatory wireless statements Products with wireless LAN devicesFrance Exposure to radio frequency radiation Regulatory wireless statements Chapter Technical information Index
Related manuals
Manual 18 pages 36.17 Kb Manual 2 pages 30.25 Kb Manual 2 pages 5.55 Kb Manual 64 pages 41.99 Kb
Top Page Image Contents