HP 2610xi, 2613, 7310xi manual Network troubleshooting, Wired network setup troubleshooting

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6 Network troubleshooting

This section contains network troubleshooting information for the HP all-in-one. Specific information is provided for installation and configuration issues.

Wired network setup troubleshooting

Use this section to solve wired network setup problems.

The Computer is unable to discover the HP all-in-one

Cause

Cables are not connected properly.

Solution

Check the following cables to ensure they are connected properly:

Power cords to the HP all-in-one and the router

Cables between the router and your computer

Cables to and from your modem or HP all-in-one Internet connection (if applicable)

Cause

Your Local Area Network (LAN) card (NIC) is not set up properly.

Solution

Make sure that your LAN card is set up properly.

To check your LAN card in Windows XP

1Right-click My Computer.

2In the System Properties dialog box, click the Hardware tab.

3Click Device Manager.

4Make sure your card shows up under Network Adapters.

5Refer to the documentation that came with your card.

Cause

You do not have an active network connection.

Solution

Check to see if you have an active network connection.

To make sure your network connection is active

1Check to see if the wired network icon (below on the left) is present on the color graphics display. If the icon is present, the HP all-in-one is connected to the network.

HP all-in-one Network Guide

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Contents Network Guide HP all-in-one Network Guide Safety information Contents Page Switch from a USB connection to a network connection To switch a USB connection to a network connectionGet started Choose a network typeConnect additional computers Get HP supportChoose a recommended Ethernet networkChapter Ethernet connection to a wired network without Internet Ethernet connection to a wireless networkChapter What you need Connect with an EthernetCable Connect your HP all-in-one For Windows Install the softwareTo install your HP all-in-one software For Macintosh Manage your network Use the HP all-in-one control panelTo reset to factory defaults Change IP settingsTo change an IP setting Set link speedChange memory card security To access the Embedded Web ServerUse the Embedded Web Server Chapter Network troubleshooting Wired network setup troubleshootingTo establish an active network connection Received a System Requirements Error No TCP/IP CausePrinter Not Found screen appears during installation Cause Solution Chapter Configuration page definitions General network settingsAppendix a Wireless network settings Appendix a Miscellaneous Appendix a Glossary AsciiNIC Index GatewayUnable to discover device Q3450-90273
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7310, 2610xi, 2610, 2613, 7310xi specifications

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