HP J4500, J4580 manual HP supplies and accessories, Support and warranty

Page 9

Contents

 

Poor print quality and unexpected printouts

117

Common poor quality printout problems

118

Meaningless characters print

118

Ink is smearing

119

Ink is not filling the text or graphics completely

119

Output is faded or dull colored

120

Colors are printing as black and white

120

Wrong colors are printing

120

Printout shows bleeding colors

121

Colors do not line up properly

121

Lines or dots are missing from text or graphics

121

Solve paper-feed problems

121

Solve copy problems

123

No copy came out

123

Copies are blank

123

Documents are missing or faded

124

Size is reduced

124

Copy quality is poor

124

Copy defects are apparent

124

The device prints half a page, then ejects the paper

125

Error messages appear

125

Paper mismatch

125

Solve scan problems

126

Scanner did nothing

126

Scan takes too long

126

Part of the document did not scan or text is missing

127

Text cannot be edited

127

Error messages appear

128

Scanned image quality is poor

128

Scan defects are apparent

129

Solve fax problems

129

The fax test failed

130

Troubleshoot installation issues

142

Hardware installation suggestions

142

Software installation suggestions

143

Clear jams

144

Clear paper jams

144

Avoid paper jams

146

A HP supplies and accessories

 

Order printing supplies online

147

Supplies

147

HP media

147

B Support and warranty

 

Hewlett-Packard limited warranty statement

149

Obtain electronic support

150

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Contents HP Officejet J4500 All-in-One series HP Officejet J4500 All-in-One series Accessibility Safety informationCopyright information Hewlett-Packard Company noticesPage Contents Copy ScanFax Configure and manage Maintain and troubleshoot Support and warranty HP supplies and accessoriesRegulatory information Device specificationsGet started Find other resources for the productResource Description Location Front view Understand the device partsResource Description Ink levels Ink cartridge health statusBack view Printing supplies areaLow ink indicator Device control panel buttons and lightsLabel Connection information Use the device Use device control panel menusDevice control-panel message types Error messages Change device settingsCritical error messages To change settings from the device control panelUse the HP Solution Center Windows To change settings from the HP Solution Center WindowsUse the HP photo and imaging software To open the HP Photosmart Software on a Windows computer Load originalsLoad an original in the automatic document feeder ADF Load an original on the scanner glassTo load an original on the scanner glass To load an original in the document feeder traySelect print media Tips for selecting and using print mediaCards and envelopes Understand specifications for supported mediaPhoto media TransparenciesUnderstand supported sizes Media sizeStandard media sizes Envelopes CardsPhoto media Tray Type Weight Understand supported media types and weightsOther media CapacityTray Type Weight Capacity Envelopes 75 to 90 g/m Set minimum marginsMedia Left Right Top Bottom Margin Load media Click the Paper/Features tabPrint on special and custom-sized media To load main trayTo set a custom media size a. Click the Custom button Print borderlessTo print on special or custom-sized media Mac OS Click Manage Custom Sizes in the Paper Size pull-down menuTo print a borderless document Windows Click Properties or SetupTo print a borderless document Mac OS Open the Paper Type/Quality panelSet up fax numbers as speed-dial entries or groups Set up speed-dial entriesSet up speed-dial entries Set up a speed-dial groupPrint and view a list of speed-dial entries Change default settings for all future jobs Windows Change print settingsTo change the settings PrintChange settings Mac OS Cancel a print jobCopy Make copies from the device control panelTo make a copy from the device control panel Change the copy settings Set the number of copiesSet the copy paper size Set the copy paper type Paper type Device control panel settingTo change the copy quality from the device control panel Change copy speed or qualityResize an original to fit onto letter or A4 paper Copy a legal-size document onto letter paperTo resize a document from the device control panel To adjust the copy contrast from the device control panel Adjust the lightness and darkness of your copyEnhance blurred areas of your copy To copy a legal-size document onto letter paperEnhance light areas of your copy Cancel a copy jobTo copy a blurred document from the device control panel To copy an overexposed photo from the device control panelScan an original ScanScan from a TWAIN-compliant or a WIA-compliant program Scan from a TWAIN-compliant programScan from a WIA-compliant program Cancel a scan job Change scan settingsEdit a scanned original Edit a scanned photo or graphicSend a fax FaxSend a basic fax Send a fax manually from a phoneTo send a basic fax from the device control panel To send a fax manually from an extension phone Send a fax using monitor dialingSend a fax from memory Schedule a fax to send laterTo send a fax from memory To send a fax to multiple recipients using group speed dial To cancel a scheduled faxSend a fax to multiple recipients To schedule a fax from the device control panelSend a color original or photo fax Change the fax resolution and Lighter / Darker settingsChange the fax resolution To change the resolution from the device control panelChange the Lighter / Darker setting Set new default settings Send a fax in Error Correction ModeTo set new default settings from the device control panel To change the ECM setting from the device control panelReceive a fax Receive a fax manuallyTo receive a fax manually To set backup fax from the device control panel Set up backup faxOn Error Only OffReprint received faxes from memory Poll to receive a faxTo reprint faxes in memory from the device control panel Forward faxes to another number Set the paper size for received faxesTo forward faxes from the device control panel Block junk fax numbers Set automatic reduction for incoming faxesTo set automatic reduction from the device control panel Add numbers to the junk fax listTo remove numbers from the list of junk fax numbers Receive faxes to your computerModify Fax to PC settings Select Settings, and then select Fax to PC Setup WizardTo modify Fax to PC settings from the device control panel Activate Fax to PCConfigure the fax header Change fax settingsTo modify Fax to PC settings from the Solution Center Select the Fax to PC Settings tabSet the answer mode Auto answer Set the number of rings before answeringChange the answer ring pattern for distinctive ring To set the fax error-correction mode Set the fax error correction modeSet the dial type To set the dial typeSet the fax speed Set the redial optionsTo set the redial options To set the fax speed from the device control panelTest fax setup To test fax setupFax over the Internet To enable fax confirmation Use reportsPrint fax confirmation reports Print fax error reports To set the device to print fax error reports automaticallyPrint and view the fax log To cancel a fax Cancel a faxTo cancel a number you are dialing To view the fax log from the HP photo and imaging softwareManage the device Configure and manageMonitor the device WindowsAdminister the device Use device management toolsToolbox Windows Toolbox tabs Open the ToolboxHP Printer Utility Mac OS Understand the self-test reportTo open the HP Printer Utility from the HP Device Manager HP Printer Utility panels Information and Support panelSet up faxing for the device Countries/regions with a parallel-type phone system Set up faxing parallel phone systemsChoose the correct fax setup for your home or office Select your fax setup case Recommended fax setup for serial-type phone systems Recommended fax setup for parallel-type phone systemsTo set up the device with a separate fax line Other equipment/servicesCase a Separate fax line no voice calls received To set up the device with DSL Case B Set up the device with DSLCase D Fax with a distinctive ring service on the same line Case E Shared voice/fax line To set up the device with a distinctive ring serviceCase F Shared voice/fax line with voice mail To set up the device with a shared voice/fax lineTo set up the device with voice mail To set up the device with a computer dial-up modem Set up the device with a computer dial-up modemTo set up the device with a computer DSL/ADSL modem Set up the device with a computer DSL/ADSL modemShared voice/fax with computer dial-up modem Case H Shared voice/fax line with computer modemBack of the device Shared voice/fax with computer DSL/ADSL modem To set up the device with a computer DSL/ADSL modem Case I Shared voice/fax line with answering machine 10 Example of a parallel splitter 11 Back view of the device Page Telephone wall jack To set up the device with a computer DSL/ADSL modem 12 Example of a parallel splitter Serial-type fax setup To install the software Configure the device WindowsConnect the device before installing the software Share the device on a locally shared networkTo connect the device To install the software Configure the device Mac OSUninstall and reinstall the software To uninstall from a Windows computer, methodTo share the device among computers running Mac OS To uninstall from a Windows computer, method Uninstall and reinstall the software Maintain and troubleshoot Work with ink cartridgesSupported ink cartridges Replace the ink cartridges Handle the ink cartridgesTo replace the ink cartridges Page Align the ink cartridges Printer Toolbox appears To clean the ink cartridges from the device control panel Clean the ink cartridgesTo clean the ink cartridges from the HP Photosmart Software Printer Toolbox appears Click the Device Services tabClick Clean the ink cartridges Clean the ink cartridge contactsTo clean the ink cartridge contacts HP Printer Utility Mac OSClean the area around the ink nozzles To clean the area around the ink nozzles Store printing supplies Clean the scanner glass Clean the deviceTo clean the scanner glass To insert an ink cartridge into the ink cartridge protectorClean the automatic document feeder Clean the exteriorTo clean the rollers or separator pad Chapter General troubleshooting tips and resources Solve printing problems Error message appears on control-panel displayDevice shuts down unexpectedly Device is not responding nothing prints Device takes a long time to printBlank or partial page printed Something on the page is missing or incorrect Placement of the text or graphics is wrongCheck the page-orientation setting Poor print quality and unexpected printoutsDevice prints half a page, then ejects the paper Meaningless characters print Common poor quality printout problemsCheck the paper quality Check the type of media loaded in the deviceInk is smearing Check the print settingsInk is not filling the text or graphics completely Check the document fileCheck the paper type setting Check the print modeOutput is faded or dull colored Colors are printing as black and whitePrintout shows bleeding colors Solve paper-feed problemsColors do not line up properly Lines or dots are missing from text or graphicsMedia is not coming out correctly Media is not picked up from a trayPages are skewing Multiple pages are being picked upSolve copy problems No copy came outCopies are blank Size is reduced Documents are missing or fadedCopy quality is poor Copy defects are apparentPaper mismatch Error messages appearScanner did nothing Solve scan problemsScan takes too long Check the softwarePart of the document did not scan or text is missing Text cannot be editedCheck the originals Scanned image quality is poor Image quality is better when printedOriginal is a second-generation photo or picture Scanned image is skewed crookedScan defects are apparent Solve fax problemsTake steps to improve the scan quality Blank pagesFax test failed Fax Hardware Test failed SolutionSolve fax problems 131 Phone Cord Connected to Correct Port on Fax test failed Dial Tone Detection test failed Solution Fax Line Condition test failed Solution Display always shows Phone Off Hook Device is having problems sending and receiving faxesSolution Device is having problems sending a manual fax Solution Device cannot receive faxes, but can send faxes Solution Solve fax problems 139 Device cannot send faxes, but can receive faxes Solution Phone cord that came with my device is not long enough Fax tones are recorded on my answering machine SolutionTo extend your phone cord Color faxes do not printHardware installation suggestions Troubleshoot installation issuesComputer cannot receive faxes Fax to PC Check the hardware connectionsVerify installation preliminaries Software installation suggestionsCheck the computer system Check the device to ensure the followingClear jams Clear paper jamsTo clear a paper jam from the rear door To clear a paper jam in the automatic document feeder Avoid paper jams Order printing supplies online HP supplies and accessoriesSupplies HP mediaSupport and warranty Hewlett-Packard limited warranty statement Obtain electronic support Obtain HP telephone supportBefore you call HP support by phone Support processPhone support period Telephone support numbersCall HP Korea customer support Additional warranty options HP Quick Exchange Service JapanPrepare the device for shipment Remove the ink cartridges before shipmentTo remove ink cartridges before shipment To pack the device Pack the devicePage Physical specifications Device specificationsProduct features and capacities Processor and memory specificationsDevice memory System requirementsOperating system compatibility Minimum requirementsCopy specifications Print specificationsFax specifications Scan specificationsElectrical specifications Environmental specificationsRegulatory information FCC statement FCC statementToxic and hazardous substance table Noise emission statement for Germany163 Appendix D Hinweis für Benutzer des deutschen Telefonnetzwerks Australia wired fax statementDeclaration of conformity Regulatory model numberEnvironmental product stewardship program Απόρριψη άχρηστων συσκευών στην Ευρωπαϊκή Ένωση Energy Star notice Index Symbols/NumericsPage Page OCR Page Page Twain Page Podręcznik użytkownika
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J4500, J4580 specifications

The HP J4580 and J4500 series printers are versatile all-in-one devices that cater to both home and small office environments. Designed to deliver high-quality printing, scanning, copying, and faxing capabilities, these models combine functionality with ease of use.

The HP J4580 model stands out with its compact design, making it an ideal choice for users with limited space. One of its main features is the ability to print in color and black-and-white at speeds up to 28 pages per minute (ppm). Additionally, the J4580 boasts a maximum print resolution of 4800 x 1200 optimized dpi, ensuring that both text and images look sharp and vibrant.

The J4500 model, while similar in design, introduces enhanced features suitable for slightly larger workloads. It offers a slightly higher performance, handling printing tasks with even greater efficiency. The J4500 can also print at impressive speeds, providing users with fast output without sacrificing quality.

Both models come equipped with advanced scanner technology, featuring a flatbed scanner that allows for high-resolution scanning to digital formats. The J4580 and J4500 are capable of scanning documents up to 1200 dpi, making it easy to capture intricate details from photos and pages. Moreover, users can copy documents quickly with a one-touch button that simplifies the copying process.

One of the standout characteristics is the built-in fax functionality. The fax modem included in both models can transmit documents at speeds of up to 33.6 kbps, ensuring that important information is sent swiftly. Additionally, they feature a 50-sheet automatic document feeder (ADF) for quicker faxing and scanning of multi-page documents.

Connectivity options are also essential for modern office needs, and both the J4580 and J4500 support USB and Ethernet connections, allowing users to print and share documents seamlessly over a network. Furthermore, wireless connectivity options enable quick access from mobile devices.

Overall, the HP J4580 and J4500 series printers provide comprehensive solutions for daily printing, scanning, copying, and faxing tasks. With their combination of speed, quality, and multifunction capabilities, these all-in-one printers are reliable assets for enhancing productivity in any workspace.
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