HP Comprehensive Guide to Troubleshooting 4635 Printer Problems

Basic Troubleshooting

If you are unable to print:

1.Make sure the cable connections are secure.

2.Make sure the printer is powered on. The On button will be lit white.

3.Check the wireless status light to make sure your printer is connected to a network.

•• Solid blue light indicates that wireless connection has been established and you can print.

•• Slow blinking light indicates that wireless is on, but the printer is not connected to a network. Make sure your printer is within the range of a wireless signal.

•• Fast blinking light indicates wireless error. Refer to the message on the printer display.

•• If wireless is turned off, the wireless light is off.

Visit the HP Diagnostic Tools website at www.hp.com/go/tools to download free diagnostic utilities (tools) that
you can use to fix common printer problems.		Mac
Windows
Make sure that the printer is set as your default		Check your print queue:
printing device:		1.	In System Preferences, click Print & Scan (Print &
••	Windows 8: Point to or tap the upper-right corner	2.	Fax in OS X v10.6).
	of the screen to open the Charms bar, click the		Click Open Print Queue.
	Settings icon, click or tap Control Panel, and then	3.	Click a print job to select it.
	click or tap View devices and printers.
		4.	Use the following buttons to manage the print job:
••	Windows 7: From the Windows Start menu, click
			•• Delete: Cancel the selected print job.
••	Devices and Printers.
	Windows Vista: On the Windows taskbar, click	5.	•• Resume: Continue a paused print job.
	Start, click Control Panel, and then click Printer.		If you made any changes, try to print again.
••	Windows XP: On the Windows taskbar, click Start,	Restart and reset:
	click Control Panel, and then click Printers and	1.	Restart the computer.
	Faxes.
		2.	Reset the printer.
Make sure that your printer has a check mark in the
			a. Turn off the printer and unplug the power cord.
circle next to it. If your printer is not selected as the
default printer, right-click the printer icon and choose			b. Wait a minute, then plug the power cord back in
Set as Default Printer from the menu.			and turn on the printer.
If you are using a USB cable and you are still unable		Reset the printing system:
to print, or the software installation fails:		1.	In System Preferences, click Print & Scan (Print &
1.	Remove the CD from the CD/DVD drive, and then	2.	Fax in OS X v10.6).
2.	disconnect the USB cable from the computer.		Press and hold the Control key as you click the list
	Restart the computer.	3.	at the left, and then choose Reset printing system.
3.	Insert the printer software CD in the CD/DVD drive,		Add the printer you want to use.
	and then follow the on-screen instructions to install	Uninstall the software:
	the printer software. Do not connect the USB cable	1.	If the printer is connected to your computer through
	until you are told to do so.
4.	After the installation finishes, restart the computer.		USB, disconnect the printer from your computer.
		2.	Open the Applications/Hewlett-Packard folder.
If you are using wireless and you are still unable to
		3.	Double-click HP Uninstaller, and then follow the
print:
Go to the Networking section on the next page for			on-screen instructions.
more information.

Acknowledgements

Windows XP, Windows Vista, Windows 7 and Windows 8 are U.S. registered trademarks of Microsoft Corporation.

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