HP 4500 - G510a manual Clear jams 129

Page 133

•Do not force paper too far forward in the input tray.

•Use paper types that are recommended for the device. For more information, see Media specifications.

NOTE: Humidity may cause paper to curl and hence paper jam.

Clear jams

129

Image 133

Contents Officejet Page HP Officejet 4500 G510 All-in- One series Accessibility Safety informationCopyright information Hewlett-Packard Company noticesContents Copy ScanFax Work with ink cartridges Solve a problemFax test failed Technical information HP supplies and accessories Network setup some models only Additional fax setupDevice management tools Errors Windows Get started AccessibilityVisual MobilityUnderstand the device parts Eco-TipsFront view Back view Printing supplies areaOverview of buttons and lights Use the product control panelLabel Name and Description Select the mode Change product settingsTo select a different mode Change product settings To change settings for a modeError messages Types of messagesFinding the device model number Critical error messagesSelect print media Recommended papers for printing and copyingHP Photo Value Packs Recommended papers for photo printingHP Advanced Photo Paper Tips for selecting and using mediaHP Everyday Photo Paper Load an original in the automatic document feeder ADF Load an original on the scanner glassTo load an original on the scanner glass To load an original in the document feeder tray Load mediaTo load media To clean the scanner glass Clean the scanner glassMaintain the device Clean the automatic document feeder ADF Some models only Clean the exteriorTo clean the rollers or separator pad Maintain the device Turn off the device Print documents PrintPrint documents Windows Print documents Mac OS Print brochuresPrint brochures Windows Print brochures Mac OS Print on envelopesPrint on envelopes Windows Quality Normal or BestPrint on envelopes Mac OS Print a WebPrint a Web page Windows Print a Web page Mac OS Print photosPrint photos on photo paper Windows Quality Best or Maximum dpi Print photos on photo paper Mac OSPrint on special or custom-sized paper Windows Print on special and custom-sized paperPrint borderless documents Set up custom sizes Mac OSPrint on special or custom-sized paper Mac OS Choose Manage Custom Sizes in the Paper Size pop-up menuPrint borderless documents Mac OS Print borderless documents WindowsPerform two-sided printing Windows Two-sided printing duplexingPerform two-sided printing Mac OS Scan an original ScanScan an original from the product control panel To scan from the product control panelChapter Copy Change copy settingsCopy documents To copy documentsTo save the current settings as defaults for future jobs To change copy settings for a single jobSend a fax FaxSend a basic fax To send a basic fax from the device control panel Send a fax manually from a phoneTo send a fax manually from an extension phone Send a fax using monitor dialing Schedule a fax to send later Send a fax from memoryTo send a fax from memory To schedule a fax from the device control panelTo cancel a scheduled fax Send a fax in Error Correction ModeTo send a fax to multiple recipients using group speed dial Send a fax to multiple recipientsReceive a fax To change the ECM setting from the control panelReceive a fax manually On Error Only Off Set up backup faxTo receive a fax manually Reprint received faxes from memory To set backup fax from the device control panelPoll to receive a fax To reprint faxes in memory from the device control panelSet the paper size for received faxes Forward faxes to another numberTo forward faxes from the device control panel Block junk fax numbers Set automatic reduction for incoming faxesTo set automatic reduction from the device control panel To manually enter a number to block Add numbers to the junk fax listTo remove numbers from the list of junk fax numbers If you are done, press No Print a Junk Fax ReportReceive faxes to your computer Fax to PC and Fax to Mac Change fax settings Set the answer mode Auto answer Configure the fax headerSet the number of rings before answering To set or change the fax headerChange the answer ring pattern for distinctive ring Set the fax error correction modeSet the redial options Set the dial typeSet the fax speed To set the fax sound volume via the device control panel Set the fax sound volumeFax speed setting Fast Medium Slow Fax over Internet Protocol FoIPUse reports To enable fax confirmationPrint fax confirmation reports Print and view the fax log Print fax error reportsPrint the details of the last fax transaction Clear the fax logPrint a Caller ID History Report Information about ink cartridges Work with ink cartridgesRelated topics Check the estimated ink levelsReplace the ink cartridges Handle the ink cartridgesTo replace the ink cartridges Chapter Replace the ink cartridges Advanced ink cartridge maintainance Store printing suppliesAlign the ink cartridges To align the cartridges from the product control panelAdvanced ink cartridge maintainance To align the ink cartridges from the HP software Clean the ink cartridgesClick Align the ink cartridges Mac OS To clean the ink cartridges from the HP software To clean the ink cartridges from the product control panelIf you have a problem, follow these steps Solve a problemHP support HP support by phone Obtain electronic supportBefore you call Telephone support numbers Phone support period$UJHQWLQD $XVWUDOLD Troubleshooting topics General troubleshooting tips and resourcesAfter the phone support period Error message appears on control-panel display Solve printing problemsDevice shuts down unexpectedly Alignment failsBlank or partial page printed Device takes a long time to printSomething on the page is missing or incorrect Placement of the text or graphics is wrongSolution 2 Check the paper Solution 1 Use genuine HP cartridgesPoor print quality and unexpected printouts Device prints half a page, then ejects the paperSolution 4 Check the print settings Solution 3 Wait a short period of time if possibleCheck the Print in Grayscale setting Check the print quality settingsMac OS Example Ink Level Black is low replace. Tri-color is OK Print Quality Diagnostic ReportRagged or irregularly streaked or faded bars Bar colors are not uniform Regular white streaks in the barsExamples of bad large-font text Chapter Lines are jagged Solve a problem Self-Test Report To evaluate the DiagnosticExample of bad black bar The black bar is ragged at one end Solution 8 Align the ink cartridges Solution 7 Clean the ink cartridgesBlack Text Alignment pattern Lines are jaggedSolution 9 Replace the problem ink cartridge Clean the ink cartridge contactsSolution 10 Service the product To clean the ink cartridge contactsClean the area around the ink nozzles To clean the area around the ink nozzles Solve paper-feed problemsMedia is not supported for the printer or tray Media is not coming out correctly Media is not picked up from a trayPages are skewing Multiple pages are being picked upNo copy came out Solve copy problemsCopies are blank Size is reduced Documents are missing or fadedCopy quality is poor Copy defects are apparentPaper mismatch Solve scan problemsScan takes too long Scanner did nothingCheck the software Text cannot be edited Part of the document did not scan or text is missingCheck the originals Scanned image quality is poor Error messages appearScan defects are apparent Solve fax problemsTake steps to improve the scan quality Blank pagesFax test failed Fax Hardware Test failed SolutionChapter Back view of the device Phone Cord Connected to Correct Port on Fax test failedDial Tone Detection test failed Solution Fax Line Condition test failed Solution Display always shows Phone Off Hook Device is having problems sending and receiving faxesSolve fax problems 107 Device is having problems sending a manual fax Solution Device cannot receive faxes, but can send faxes Solution Chapter Fax tones are recorded on my answering machine Solution Device cannot send faxes, but can receive faxes SolutionPhone cord that came with my device is not long enough Color faxes do not print To extend your phone cordComputer cannot receive faxes Fax to PC and Fax to Mac General network troubleshooting Solve wired Ethernet network problems some models onlyBasic wireless troubleshooting Solve wireless problems some models onlyAdvanced wireless troubleshooting To check a wireless connection Make sure the HP device is on the network Make sure that the HP device is connected to your networkNetwork Status To access the EWS Check to see if you can access the embedded Web server EWSMake sure the HP device is online and ready Mac OS Add hardware addresses to a wireless access point WAP Configure your firewall to work with HP devicesIncoming UDP ports 137, 138, 161 Advanced firewall informationPorts are used for the following functions Printing TCP port Photo card uploadEmbedded Web server cannot be opened Solve device management problemsHardware installation suggestions Troubleshoot installation issuesEWS is only available in English Check the device IP addressVerify installation preliminaries Software installation suggestionsCheck the computer system Check the device to ensure the followingPrinter Status Report Understand the Printer Status Report and Self-Test ReportSelf-Test Report Network Configuration Understand the network configuration page some models onlyClear paper jams Clear jamsTo clear a paper jam from the rear door Avoid paper jams Clear jams 129 Technical information Warranty informationHP product Duration of limited warranty Hewlett-Packard limited warranty statementInk cartridge warranty information Physical specifications Device specificationsProduct features and capacities Processor and memory specificationsSystem requirements Network protocol specifications Some models onlyMedia specifications Embedded Web server specifications some models onlyUnderstand supported sizes Envelopes Main tray Media sizeCards Photo mediaTray Type Weight Capacity Understand supported media types and weightsOther media Main tray Media Left Right Top Bottom Margin Set minimum marginsPrint specifications Print resolutionCopy specifications Guidelines for two-sided duplex printingPhoto dpi Very Fine dpi Standard dpi Fax specificationsAcoustic emission specification Scan specificationsOperating environment Electrical requirementsRegulatory information Vcci Class B compliance statement for users in Japan FCC statementNoise emission statement for Germany LED indicator statementRegulatory information 145 Appendix a Regulatory information for wireless products Australia wired fax statementExposure to radio frequency radiation Regulatory model number European Union regulatory noticeDeclaration of Conformity Declaration of conformityEnvironmental product stewardship program Απόρριψη άχρηστων συσκευών στην Ευρωπαϊκή Ένωση Power consumption Third-party licenses HP Officejet 4500 Desktop Third-party licensesSHA2 Zlib HP Officejet Expat OpenSSL Third-party licenses 161 Appendix a Third-party licenses 163 Zlib HP Officejet 4500 Wireless Expat Third-party licenses 167 Appendix a Third-party licenses 169 SHA2 Third-party licenses 171 Order printing supplies online HP supplies and accessoriesSupplies Supported ink cartridgesHP media Set up faxing parallel phone systems Additional fax setupUSA Choose the correct fax setup for your home or officeDSL PBX Other equipment or services sharing your fax lineCase a Separate fax line no voice calls received To set up the device with a separate fax lineDistinct Voice Computer To set up the device with DSL Case B Set up the device with DSLCase D Fax with a distinctive ring service on the same line Case E Shared voice/fax line To set up the device with a distinctive ring serviceCase F Shared voice/fax line with voice mail To set up the device with a shared voice/fax lineTo set up the device with voice mail To set up the device with a computer dial-up modem Set up the device with a computer dial-up modemTo set up the device with a computer DSL/ADSL modem Set up the device with a computer DSL/ADSL modemShared voice/fax with computer dial-up modem Case H Shared voice/fax line with computer modemExample of a parallel splitter Back view of the productPage Shared voice/fax with computer DSL/ADSL modem Case I Shared voice/fax line with answering machine Answering machine Example of a parallel splitter Page Appendix C Obtain a DSL/ADSL filter from your DSL/ADSL provider Example of a parallel splitter Serial-type fax setup To test fax setup via the device control panel Test fax setupChange basic network settings Network setup some models onlyChange advanced network settings View and print network settingsTo Change IP settings To View IP settingsSet link speed Communication mode Understand 802.11 wireless network settingsDevice control panel Network name SsidData encryption Security settingsMethod To set up wireless communication using the installer Mac OSTo print a wireless test To turn off wireless communicationReset wireless settings Change the connection methodGuidelines for ensuring wireless network security Uninstall and reinstall the softwareGuidelines for reducing interference on a wireless network To add hardware addresses to a WAPTo uninstall from a Windows computer, method To uninstall from a Macintosh computer, method Device management tools Use the HP Solution Center WindowsToolbox Windows HP Utility Mac OSOpen the HP Utility Embedded Web server some models onlyTo open the embedded Web server To open the HP UtilityPage Fax Memory Full Errors WindowsDevice Disconnected Ink AlertSolution 1 Install the ink cartridges correctly Cartridge ProblemPage Cartridge cradle cannot move Paper MismatchPaper Jam Printer is out of paper General printer errorPrinter Offline Printer PausedAlign cartridge Index Symbols/NumericsPage Page OCR Page Twain Page 222 Page Podręcznik użytkownika

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