HP 3840 manual Troubleshooting, Printer is not printing, Verify the following conditions

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HP Deskjet 3840 series printer User's Guide

11 Troubleshooting

Printer is not printing

Paper jam

Paper problems

Print quality is poor

Document is misprinted

Photos are not printing correctly

Borderless printing problems

Error messages

Printer lights are on or flashing

Document prints slowly

If you continue to have problems

11.1 Printer is not printing

Verify the following conditions

Printer is connected to the power source.

Cable connections are secure.

Printer is turned on.

Print cartridges are correctly installed.

Paper or other media is correctly loaded in the In tray.

Printer cover is closed.

Rear access door is attached.

Check the printer cable connection

If the printer cable is attached to a USB hub, a printing conflict might exist. Use one of these methods for solving the conflict:

Attach the printer USB cable directly to your computer.

When printing, do not use other USB devices that are attached to the hub.

If the printer does not turn on

The printer might have drawn too much power.

1. Disconnect the power cord from the electrical outlet.

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Contents HP Deskjet 3840 series printer Acknowledgements Terms and conventionsHewlett-Packard company notices TermsHP Deskjet 3840 series printer Users Guide Special features Printer features Getting startedButtons and light Paper trays Power button and lightPrint Cancel button Unfolding the paper traysPage Tray Out tray Folding the paper trays Print cartridges Everyday printing Using print cartridgesReplacing print cartridges Quality color photosInk-backup mode Ink-backup mode outputExiting ink-backup mode Connecting to the printer USBEnhancing your photos Accessing the digital photography optionsPrinting photos Printing digital photographsUsing the digital photography options Maximum dpi Photo print cartridgeUsing the photo print cartridge Using color optionsInstalling the photo print cartridge Storing the photo print cartridgePrinting black-and-white photos Printing a black-and-white photoStoring and handling photo paper Printing a color photo in black and whiteStorage Handling Saving money when printing photosBorderless photos HP Everyday Photo PaperPreparing to print PrintingPrint Quality Best or Maximum dpi Small photos with a white border Preparing to print Large photos with a white border Print Quality Best or Maximum dpi Printing tips Printing other documentsMail Printer softwareLetters Print Quality NormalDocuments Print Quality Normal or BestEnvelopes Brochures Greeting cards Print Quality Normal, Best, or Maximum dpiTransparencies Labels Preparing to print Index cards and other small media Iron-on transfers Page Save time Setting the page orderPrinting tips Save moneyPrinting collated copies Printing multiple pages on a single sheet of paperSelecting a paper type Selecting a print quality Resizing a document Page Print settings Setup dialog boxPrinter software Print dialog box Managing the printer Mac OS X 10.3 and later Opening Printer ListClick the Set Up Printers button. Printer List appears Adding a printerSetting a default printer Managing the printer Mac OS X 10.2 and earlierDeleting a printer Deleting a printer Setting a default printer Page Page Maintenance Installing print cartridgesPrint cartridges Installation Instructions Ink back-up modePage Page Automatically cleaning print cartridges Aligning print cartridgesCalibrating color Preparing to clean Manually cleaning print cartridgesGathering cleaning supplies Cleaning instructionsPage Removing ink from skin and clothing Printing a testView estimated ink levels Maintaining print cartridgesStoring print cartridges Mac OS X version Using the HP Inkjet ToolboxDisplaying the HP Inkjet Toolbox Double-clickHP Printer SelectorHP Inkjet Toolbox panels Verify the following conditions TroubleshootingPrinter is not printing Check the printer cable connectionPaper jam If the printer still does not printPaper weight Paper problemsOther paper problems Printer prints on multiple sheets at oncePrint is faded Print quality is poorStreaks and missing lines Blank pages printText and images are misaligned Printout does not reflect selected print settingsDocument is misprinted Document is printed off-center or at an angleCheck the paper tray Check the printer settingsPhotos are not printing correctly Colors are tinted or incorrectBorderless printing problems Part of the photograph is fadedFading occurs on the edges of a printout Streaks appear in a light portion of a printout Image is printed at an angleFading occurs near the edges of a printout Printout has an unwanted border For small photo paperFor small photo paper with a tear-off tab Power light is flashing If an error message appearsWhat the flashing light means Error messages Document prints slowlyOut of paper message If you continue to have problemsAn error message appears while the Power light is flashing If the In tray is loadedEnvironmental statement SpecificationsPrinter specifications Reduction and eliminationPrint cartridge recovery Energy consumptionHP Deskjet 3840 series printer Users Guide Supplies Paper suppliesHP Premium Plus Photo Paper, Glossy HP Tri-Fold Brochure Paper, MatteHP Premium Inkjet Transparency Film HP Premium Plus Photo Paper with tear-off tabHP Photo Paper, Glossy HP Premium Plus Photo Paper, MatteHP Photo Paper, Glossy with tear-off tab HP Premium Photo Paper, GlossyHP Premium Photo Paper, Matte HP Premium Photo Paper, Glossy with tear-off tabHP Premium Photo Paper, Matte with tear-off tab HP Premium High Gloss FilmHP Advanced Photo Paper, Glossy HP Everyday Photo Paper, Semi-gloss with tear-off tabHP Everyday Photo Paper, Semi-gloss HP Advanced Photo Paper, Glossy with tear-off tabUSB cables Index Maintenance HP Deskjet 3840 series printer Users Guide HP Deskjet 3840 series printer Users Guide Cable part number
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