HP 3054A e All in One Inkjet CR237A#B1H Unable to print, Prevent paper jams, Resolve print issues

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Chapter 9

If the above solutions do not resolve the problem, click here for more online troubleshooting.

Prevent paper jams

•Do not overfill the input tray.

•Remove printed papers from the output tray frequently.

•Ensure that paper loaded in the input tray lays flat and the edges are not bent or torn.

•Do not combine different paper types and paper sizes in the input tray; the entire stack of paper in the input tray must be the same size and type.

•Adjust the paper-width guide in the input tray to fit snugly against all paper. Make sure the paper-width guide does not bend the paper in the input tray.

•Do not force paper too far forward in the input tray.

If the above solutions do not resolve the problem, click here for more online troubleshooting.

Unable to print

If you're having trouble printing, you can download the HP Printing Diagnostic Utility, which can troubleshoot this issue for you automatically. To get the utility, click the appropriate link:

NOTE: The HP Printing Diagnostic Utility may not be available in all languages.

Take me to the HP Printing Diagnostic Utility download page (32-bit Windows).

Take me to the HP Printing Diagnostic Utility download page (64-bit Windows).

Resolve print issues

NOTE: Make sure that the printer is turned on and that there is paper in the tray. If you are still unable to print, try the following in order:

1.Check for error messages and resolve.

2.If your computer is connected to the printer with a USB cable, disconnect and reconnect the USB cable. If your computer is connected to the printer with a wireless connection, confirm that the connection is working.

3.Verify that the product is not paused or offline.

To verify that the product is not paused or offline

a. Depending upon your operating system, do one of the following:

•Windows 7: From the Windows Start menu, click Devices and Printers.

•Windows Vista: From the Windows Start menu, click Control Panel, and then click Printers.

•Windows XP: From the Windows Start menu, click Control Panel, and then click Printers and Faxes.

b. Either double-click the icon for your product or right-click the icon for your product and select See what’s printing to open the print queue.

c. On the Printer menu, make sure there are no check marks next to Pause Printing or Use Printer Offline. d. If you made any changes, try to print again.

4.Verify that the product is set as the default printer.

To verify that the product is set as the default printer

a. Depending upon your operating system, do one of the following:

•Windows 7: From the Windows Start menu, click Devices and Printers.

•Windows Vista: From the Windows Start menu, click Control Panel, and then click Printers.

•Windows XP: From the Windows Start menu, click Control Panel, and then click Printers and Faxes. b. Make sure the correct product is set as the default printer.

The default printer has a check mark in a black or green circle next to it.

c. If the wrong product is set as the default printer, right-click the correct product and select Set as Default Printer. d. Try using your product again.

38 Solve a problem

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Contents HP Deskjet 3050A J611 series Page Contents Regulatory notices How Do I? Chapter How Do I? Get to know the HP All-in-One Printer partsControl panel features Wireless SettingsFrom the Wireless Menu, select Settings Status LightsAuto Power-Off To change Auto Power-Off settingPrint photos PrintTo print a photo on photo paper Print documents To print a documentPrint Quick Forms Print envelopesTips for print success Print Quick FormsInk tips Printer settings tipsPaper loading tips Print using the maximum dpi To print in Maximum dpi modeChapter Print EPrint from anywhere EPrint from anywhereTo ePrint a document from anywhere Chapter EPrint from anywhere Paper basics Recommended papers for printingLoad media Load small-size paper Load envelopes Load media Chapter Paper basics Copy Copy and scanEasy Copy Scan to a computer More copy featuresPrepare the scan Scan from the printer control panel Scan from your computerTips for copy success Tips for scan successCheck the estimated ink levels Work with cartridgesOrder ink supplies Choose the right cartridges Replace the cartridgesLocate the cartridge number in the Printer Software Related topicsReplace the cartridges Use single-cartridge mode Cartridge warranty informationWi-Fi Protected Setup WPS requires WPS router Wireless Settings Menu methodConnectivity Push Button PBC methodChange from a USB connection to a wireless network Traditional wireless connection requires routerUSB Connection non-network connection Change wireless network settings Tips for setting up and using a networked printerConnect a new printer Advanced printer management tools for networked printersTo open the embedded Web server Solve a problem To print a diagnosticsImprove print quality To align the cartridges from the Printer SoftwareTo clean the cartridges automatically Clear a paper jamTo clear a paper jam Input trayOutput tray Inside of printerResolve print issues To verify that the product is set as the default printerUnable to print Prevent paper jamsClear the print carriage Prepare the trays Ink cartridge problemPrinter failure Ink cartridge problem Networking If you have a problem, follow these stepsHP support Additional warranty options Chapter Solve a problem Specifications System requirements Environmental specificationsTechnical information Input tray capacityPaper weights Print specificationsCopy specifications Scan specificationsEnvironmental product stewardship program Power consumption Sleep modeRecycling program HP inkjet supplies recycling programRegulatory notices Regulatory model identification number Products with wireless LAN devices European Union Regulatory NoticeRegulatory wireless statements FranceRegulatory notices Chapter Technical information Index
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