HP 2510 CX028A manual Unable to print, Prevent paper jams, Resolve print issues

Page 36

Chapter 8

If the above solutions do not resolve the problem, click here for more online troubleshooting.

Prevent paper jams

•Do not overfill the input tray.

•Remove printed papers from the output tray frequently.

•Ensure that paper loaded in the input tray lays flat and the edges are not bent or torn.

•Do not combine different paper types and paper sizes in the input tray; the entire stack of paper in the input tray must be the same size and type.

•Adjust the paper-width guide in the input tray to fit snugly against all paper. Make sure the paper-width guide does not bend the paper in the input tray.

•Do not force paper too far forward in the input tray.

If the above solutions do not resolve the problem, click here for more online troubleshooting.

Unable to print

If you're having trouble printing, you can download the HP Printing Diagnostic Utility, which can troubleshoot this issue for you automatically. To get the utility, click the appropriate link:

NOTE: The HP Printing Diagnostic Utility may not be available in all languages.

Take me to the HP Printing Diagnostic Utility download page (32-bit Windows).

Take me to the HP Printing Diagnostic Utility download page (64-bit Windows).

Resolve print issues

NOTE: Make sure that the printer is turned on and that there is paper in the tray. If you are still unable to print, try the following in order:

1.Check for error messages and resolve.

2.Disconnect and reconnect the USB cable.

3.Verify that the product is not paused or offline.

To verify that the product is not paused or offline

a. Depending upon your operating system, do one of the following:

•Windows 7: From the Windows Start menu, click Devices and Printers.

•Windows Vista: From the Windows Start menu, click Control Panel, and then click Printers.

•Windows XP: From the Windows Start menu, click Control Panel, and then click Printers and Faxes.

b. Either double-click the icon for your product or right-click the icon for your product and select See what’s printing to open the print queue.

c. On the Printer menu, make sure there are no check marks next to Pause Printing or Use Printer Offline.

d. If you made any changes, try to print again.

4.Verify that the product is set as the default printer.

To verify that the product is set as the default printer

a. Depending upon your operating system, do one of the following:

•Windows 7: From the Windows Start menu, click Devices and Printers.

•Windows Vista: From the Windows Start menu, click Control Panel, and then click Printers.

•Windows XP: From the Windows Start menu, click Control Panel, and then click Printers and Faxes.

b. Make sure the correct product is set as the default printer.

The default printer has a check mark in a black or green circle next to it.

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Contents HP Deskjet 2510 All-in-One series Page Contents Page How Do I? Chapter How Do I? Get to know the HP Deskjet Printer partsControl panel features Status lightsBehavior Identify a defective cartridge Print Print documentsTo print from a software application Print photos Print envelopesTo print a photo on photo paper Tips for print success To print envelopesCartridge tips Paper loading tipsPrint using the maximum dpi Printer settings tipsTo print in Maximum dpi mode Media drop-down list, click Photo Paper, Best Quality Chapter Print Paper basics Recommended papers for printingLoad media Load small-size paper Chapter Load envelopes Chapter Paper basics Copy and scan Copy documents or photosSided original to 1-sided copy a. Load paper Scan to a computer Single page scan a. Load originalTips for copy success Deskjet 2510 series HP Deskjet 2510 seriesTips for scan success Work with cartridges Check the estimated ink levelsOrder ink supplies To check the ink levels from the Printer SoftwareChoose the right cartridges Replace the cartridgesLocate the cartridge number in the Printer Software Related topicsReplace the cartridges Use single-cartridge mode Cartridge warranty informationConnectivity USB Connection non-network connectionConnect a new printer To connect the product with the USB cableChapter Connectivity Solve a problem To print a diagnosticsImprove print quality To align the cartridges from the Printer SoftwareTo clean the cartridges automatically Click the Device Services tabClear a paper jam To clear a paper jamOutput tray Inside of printerResolve print issues To verify that the product is set as the default printerUnable to print Prevent paper jamsClick Manage, and then click Services and Applications To restart the print spoolerWindows XP To clear the print queueClear the print carriage Identify a defective cartridgePrepare the trays Open output trayResolve copy and scan issues If you have a problem, follow these stepsHP support Additional warranty options Specifications Technical informationSystem requirements Environmental specifications Paper weightsPrint specifications Copy specificationsEnvironmental product stewardship program Paper use Sleep mode HP Deskjet 2520 series Toolbox appearsChapter Regulatory notices Regulatory model identification numberFCC statement Please refer to the regulatory label provided on the product Products with wireless LAN devices FranceIndex
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