Troubleshooting and support

2 Troubleshooting and support

This chapter contains troubleshooting information for installation and configuration issues and some operational topics. For more troubleshooting information, see the onscreen Help.

Many issues are caused when the product is connected to the computer using a USB cable before the HP Photosmart software is installed on the computer. If you connected the product to your computer before the software installation screen prompts you to do so, you must follow these steps:

To troubleshoot software installation

1.Disconnect the USB cable from the computer.

2.Uninstall the software (if you have already installed it). For more information, see “Uninstall and reinstall the software” on page 7.

3.Restart your computer.

4.Turn off the product, wait one minute, then restart it.

5.Reinstall the HP Photosmart software.

CAUTION: Do not connect the USB cable to the computer until prompted by the software installation screen.

For support contact information, see the inside back cover of this guide.

Uninstall and reinstall the software

If your installation is incomplete, or if you connected the USB cable to the computer before prompted by the software installation screen, you might need to uninstall and then reinstall the software. Do not simply delete the HP All-in-One application files from your computer. Make sure to remove them properly using the uninstall utility provided when you installed the software that came with the HP All-in-One.

To uninstall from a Windows computer and then reinstall

1.Open the Windows control panel and double-click Add or Remove Programs.

2.Select HP Deskjet All-in-One Driver Software, and then click Change/Remove. Follow the onscreen instructions.

3.Disconnect the product from your computer.

4.Restart your computer.

NOTE: It is important that you disconnect the product before restarting your computer. Do

not connect the product to your computer until after you have reinstalled the software.

5.To reinstall the software, insert the product CD-ROM into your computer’s CD-ROM drive and follow the instructions on the startup screen to install the software.

If the startup screen does not appear, double-click My Computer, double-click the CD-ROMicon with the HP logo, and then double-click setup.exe

6.Follow the onscreen instructions and the instructions provided in the Setup Guide that came with the product.

When the software installation is complete, the HP Digital Imaging Monitor icon appears in the Windows system tray.

To verify that the software is properly installed, double-click the HP Solution Center icon on the desktop. If the HP Solution Center shows the essential icons (Scan Picture and Scan Document), the software has been properly installed.

For Macintosh users: Uninstall and reinstall directions are in the Readme file and in the Help files for the software.

Hardware setup troubleshooting

This section contains hardware troubleshooting information for the HP All-in-One.

English

Hardware setup troubleshooting