HP x20 20-inch, x22 21.5 inch Getting Support from hp.com, Preparing to Call Technical Support

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Problem

Possible Solutions

 

 

Horizontal or vertical

• Adjust CLOCK and Phase or press the Auto button to

disturbances on the screen

display ideal setting. To optimize the screen performance for

 

VGA input, use the Auto button button on the monitor and

 

the auto-adjustment pattern software utility on the CD

 

provided. For DVI input, adjust the video graphics card

 

installed in the PC.

 

 

Getting Support from hp.com

Before you contact customer service, refer to HP Technical Support at: http://www.hp.com/support

Select your country/region, and then follow the links to the support page for your monitor.

Preparing to Call Technical Support

If you cannot solve a problem by using the troubleshooting tips in this section, you might have to call technical support. For technical support contact information, refer to the printed documentation included with the monitor.

Have the following information available when you call:

Monitor model number (located on label on back of monitor)

Monitor serial number (located on label on back of monitor or in the OSD display in the Information menu)

Purchase date on invoice

Conditions under which the problem occurred

Error messages received

Hardware configuration

Name and version of hardware and software you are using

Locating the Rating Label

The rating label on the monitor provides the product number and serial number. You may need these numbers when contacting HP about your monitor model.

The rating label is on the back of the monitor.

ENWW

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Contents HP x20LED, x22LED, x22LEDc and x23LED Monitors User Guide Page Document Part Number 603461-002 Second Edition, June About This Guide Table of Contents Troubleshooting Technical Specifications HP LCD Monitors Product FeaturesSafety Precautions Safety and Maintenance GuidelinesImportant Safety Information Cleaning the Monitor Maintenance GuidelinesUnpacking the Monitor Setting Up the MonitorInstalling the Monitor Connecting the VGA Analog Cable or DVI-D Digital Cable Connecting Monitor CablesHigh-Bandwidth Digital Content Protection Hdcp Connecting the Power CableEnww Operating the Monitor Installing DriversInstalling the monitor driver software from the CD Downloading updated drivers from the InternetHot Key definition Front-Panel ControlsUsing the On-Screen Display OSD Image Color Temp OSD Setup SUB Optimizing Analog Video Selecting Video Input ConnectorsAdjusting Screen Quality Identifying Monitor ConditionsPower-Saver Feature Problem Possible Solutions TroubleshootingSolving Common Problems Locating the Rating Label Have the following information available when you callGetting Support from hp.com Preparing to Call Technical SupportHP LCD Monitors Technical SpecificationsTable B-2 Model x22LED/ x22LEDc Table B-3 Model x23LED Preset Video Modes LCD Monitor Quality and Pixel Policy Cables Agency Regulatory NoticesFederal Communications Commission Notice ModificationsEuropean Union Regulatory Notice Canadian NoticeAvis Canadien Japanese Notice Korean Notice German Ergonomics NoticeProduct Environmental Notices Materials Disposal Power Cord Set RequirementsJapanese Power Cord Requirements Enww Turkey EEE Regulation
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