HP w1858 18.5-inch manual Troubleshooting, Solving Common Problems, Problem Solution

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Troubleshooting

Solving Common Problems

The following table lists possible problems, the possible cause of each problem, and the recommended solutions:

Problem

Solution

 

 

Power LED is not on.

Make sure the Power button is on, and the power cord is properly connected to a grounded

 

power outlet and to the monitor.

 

Select Management in the OSD menu, and then select Bezel Power LED. Check if the

 

Bezel Power LED option is set to Off and, if so, set to On mode.

 

 

Screen is blank.

Connect the power cord. Turn on the power.

 

Connect the video cable properly. See “Setting Up the Monitor” for more information.

 

Press a key on the keyboard or move the mouse to turn off the screen-blanking utility.

 

 

Screen is black or displaying

Check if your monitor and computer support HDCP.

at a lower resolution while

Refer to High-Content Digital Bandwidth Protection or http://www.hp.com/support

displaying high-definition

 

(HD) content.

 

 

 

Image appears blurred,

Press the Auto/Select button on the monitor front panel. If this does not correct the image, press

indistinct, or too dark.

the Menu button to open the OSD menu, and adjust the brightness and contrast scales.

 

 

Image is not centered.

Press the Menu button to access the OSD menu. Select Image Control, and then select

 

Horizontal Position or Vertical Position to adjust the position of the image.

 

 

“Check Video Cable”

Connect the monitor VGA signal cable to the VGA connector on the computer, or connect the

appears on screen.

DVI-D signal cable to the DVI connector on the computer. Be sure that the computer power is off

 

while connecting the video cable.

 

 

“Input Signal Out of Range”

Restart your computer and enter Safe Mode. Change your settings to a supported setting (see

appears on screen.

the table in “Preset Video and High-Definition Modes” in Appendix B). Restart your computer,

 

so that the new settings take effect.

 

 

Picture is fuzzy and has

Adjust the contrast and brightness controls.

ghosting, shadowing

Make sure that you are not using an extension cable or switch box. We recommend plugging

problem.

the monitor directly into the graphic card output connector on the back of your computer.

 

 

For VGA input, the auto-adjustment feature might fix this problem.

 

 

Unable to set the monitor to

Make sure the graphics card supports the optimal resolution.

the optimal resolution.

Make sure the latest supported driver is installed for the graphics card. For HP and Compaq

 

systems, you can download the latest graphics driver for your system from:

 

www.hp.com/support. For other systems, refer to the Web site for your graphics card.

 

 

Using HDMI connection,

Ensure HDMI audio is selected as the main audio output in the operating system. To do so, click

unable to hear audio.

Windows Vista start button , and then click Control Panel. Click Sound, and in the

 

Playback tab, ensure the check mark is next to the HDMI output, and click OK.

 

 

User’s Guide

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Contents W1858 W2228h W2338h W2348h W2448h/hc W2558hc User’s GuideUSA Notational Conventions User’s Guide Contents Preparing the Monitor for Shipping TroubleshootingTechnical Specifications Operating the MonitorAgency Regulatory Notices Viii User’s Guide Product Features FeaturesHP LCD Monitors Cantilever base Safety and Maintenance Guidelines Important Safety InformationSafety Precautions Cleaning the Monitor Maintenance GuidelinesAssembling the cantilever base Setting Up the MonitorInstalling the Monitor Unpacking the MonitorUnfolding the double-hinged monitor Preparing the cantilever-base monitor for wall-mounting Wall-mounting the double-hinged monitorPreparation Connecting the VGA Analog or DVI-D Digital Cable To connect the DVI-D cable Connecting the VGA / DVI-I Cable Select Models OnlyConnecting the Hdmi Cable Select Models Only To connect the VGA cableCable/Adapter Name Description Audio and Video Cables and AdaptersConnecting the USB Hub Cable Select Models Only Connecting the Audio CableConnecting the Power Cable Connecting USB Devices to the Monitor Select Models OnlyCable Management Adjusting the TiltAdjusting the Swivel Pivoting the Monitor Select Models Only Adjusting the Height Select Models OnlyUser’s Guide Keyboard Parking User’s Guide CD Software and Utilities Installing DriversDownloading updated drivers from the Internet Operating the MonitorSelect Open Auto-Adjustment Software Using the Auto-Adjustment FunctionMy Display Software Select Models Only Front-Panel ControlsIcon Description OSD Menu Selections Using the On-screen Display OSDMaintains proportional image Icon Main Menu Submenu Options DescriptionSets your own red color levels Top Optimizing Analog Video Selecting Video Input ConnectorsAdjusting Screen Quality Identifying Monitor ConditionsAmbient Light Sensor Select Models Power-Saver FeatureWebcam Select Models Task Light Select ModelsHigh-Bandwidth Digital Content Protection Hdcp Capturing Webcam Video and SnapshotsHaving a Video Chat or Making Conference Calls User’s Guide Remote Slot Description Using the Monitor Menu with the Remote Control Viewing Photos Main MenuListening to Music/Audio Viewing a Slide ShowWatching Video Files Changing SettingsChanging the Display Image Size Setting Changing the Language SettingChanging the Slideshow Transition Changing the Slideshow SpeedChanging the Slideshow Shuffle Restoring Factory Default Adjusting the LCD Settings for DPFRemoving the Cantilever Base Preparing the Monitor for ShippingFolding the Double-Hinged Monitor User’s Guide User’s Guide Troubleshooting Solving Common ProblemsProblem Solution Troubleshooting Locating the Rating Label User’s Guide Specifications model w1858 Technical SpecificationsModel w2338, w2348 Specifications model w2228Model w2558 Specifications model w2448Preset Video and High-Definition Modes User’s Guide User’s Guide User’s Guide LCD Monitor Quality and Pixel Policy Power Cord Set RequirementsCables Agency Regulatory NoticesFederal Communications Commission Notice ModificationsEuropean Union Regulatory Notice Materials DisposalChemical Substances Canadian Notice Avis CanadienUser’s Guide HP Recycling Program Korean Notice EPA Energy Star Compliance#$%&*+ Part number
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w1858 18.5-inch specifications

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