HP DreamColor Z27x Professional Display Product Support, Preparing to Call Technical Support

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Product Support

For additional information on using your all-in-one, go to http://www.hp.com/support. Select your country or region, select Troubleshooting, and then enter your model in the search window and click the Go button.

NOTE: The monitor user guide, reference material, and drivers are available at http://www.hp.com/ support.

If the information provided in the guide does not address your questions, you can contact support. For U.S. support, go to http://www.hp.com/go/contactHP. For worldwide support, go to http://welcome.hp.com/country/us/en/wwcontact_us.html.

Here you can:

●Chat online with an HP technician

NOTE: When support chat is not available in a particular language, it is available in English.

●Find support telephone numbers

●Locate an HP service center

Preparing to Call Technical Support

If you cannot solve a problem using the troubleshooting tips in this section, you may need to call technical support. Have the following information available when you call:

●Monitor model number

●Monitor serial number

●Purchase date on invoice

●Conditions under which the problem occurred

●Error messages received

●Hardware configuration

●Name and version of the hardware and software you are using

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Contents HP DreamColor Z27x Display First Edition April Document Part Number About This Guide Iv About This Guide Table of contents Color Space Menu Z27x Model Recognizing Preset Display Resolutions Viii HP Z27x Monitor Product FeaturesPage Important Safety Information Safety and Maintenance GuidelinesMaintenance Guidelines Shipping the Monitor Cleaning the MonitorUse Caution When Setting Up the Monitor Setting Up the MonitorInstalling the Stand Component Function Rear ComponentsConnecting the Cables Page Page Page Page Front Panel Controls Adjusting the Monitor Page Setting Up the Monitor Turning on the Monitor HP Watermark and Image Retention Policy Connecting USB DevicesRemoving the Monitor Stand Mounting the Monitor Page Page Page Installing an Optional HP Hood Kit Page Locating the Information Card Locating the Serial Number and Product NumberAttaching a Device to the Rear of the Monitor Installing a Cable Lock Software and Utilities Operating the MonitorInformation File Image Color Matching FileInstalling from the Disc Installing the .INF and .ICM FilesUpdating the Firmware Downloading from the InternetPage Adjusting Luminance Selecting a Color Space PresetUse Video Levels Understanding the Z27x Image Adjustment OptionsOverscan the Frame Show Only the Blue Channel Using the Z27x Aspect Ratio Management OptionsFill To Options Fill to Screen Width Proportional 2Fill to Aspect Ratio DCI Level Horizontal Pixels Vertical Pixels Frame Rate Working with 2K and 4K Digital Cinema Image FormatsCrop to DCI 1.851 Aspect Ratio Using the Digital Cinema Display OptionsShow Cropped Region Next 4K Corner Using Picture-in-Picture PIP and Picture-beside-Picture PBPChanging the Bezel Button Functions Using PIP as a Confidence MonitorChanging the Bezel Function Button Mode Page Using Auto-Sleep Mode Adjusting the Bezel Button LEDsUsing the On-Screen Display Menu Level Color Space MenuVideo Input Menu Image Adjustment MenuOverdrive may improve PIP Control Menu Language Menu CI? Management MenuDo you want to allow display Calibration? Do you want to enable Menu and Message Control Menu Operating the Monitor Introduction to Color Calibration Information and Factory Reset MenusOSD, select Management Manage Internal Processor Preparing to CalibrateRecalibrate the Current Preset Calibrating the Z27x Using the Onscreen MenusAuto Edid Update Page Z27x Model Technical SpecificationsZ27x Model Recognizing Preset Display ResolutionsAppendix a Technical Specifications Solving Common Problems Support and TroubleshootingActivation Button Lockout Button LockoutsPreparing to Call Technical Support Product SupportFederal Communications Commission Notice Agency Regulatory NoticesModifications CablesAvis Canadien Canadian NoticeEuropean Union Regulatory Notice German Ergonomics NoticeJapanese Power Cord Requirements Japanese Notice Korean Notice Power Cord Set RequirementsProduct Environmental Notices Energy Star QualificationMaterials Disposal Appendix C Agency Regulatory Notices Ukraine Restriction of Hazardous Substances Turkey EEE RegulationLCD Monitor Quality and Pixel Policy