HP cv7500 manual Using the Worldwide Web Preparing to Call Technical Support

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Using the Worldwide Web

Before contacting customer services, refer to the support Web site at: http://www.hp.com/go/support.

Preparing to Call Technical Support

If you cannot solve a problem using the troubleshooting tips in this section, you may need to call technical support. Have the following information available when you call:

The monitor

Monitor model number

Serial number for the monitor

Purchase date on invoice

Conditions under which the problem occurred

Error messages received

Hardware configuration

Hardware and software you are using

A–4

www.hp.com

Reference Guide

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Contents Color Monitor Series 5500, 7500, 7550 Reference GuideReference Guide Color Monitor Series 5500, 7500, 7550 Contents Troubleshooting Introduction Kit ContentsImportant Safety Information Safety and Maintenance GuidelinesSafety Guidelines Power RequirementsMaintenance Guidelines Safety and Maintenance Guidelines Removing the Monitor Base Monitor Base Installation InstallationMonitor Installation Installation Information Files OperationFront Panel Controls Front Panel ControlsOn-Screen Display On-Screen Display Icons and Functions On-Screen Display FunctionsHorizontal Right-Adjustment Size Parallelo On-Screen Display Icons and Functions Monitor Messages No Signal MessageOut of Frequency Range Message Power Management Status for 5500/15 Series Monitors Using the Energy Saver ModePower Management Status for 9500/19 Series Monitors Solving Common Problems TroubleshootingTroubleshooting Technical Using the Worldwide Web Preparing to Call Technical Support 5500/15 Series Monitor Technical SpecificationsMprii 7500/17 Series Monitor Mprii 7550/17 Flat CRT Monitor Mprii 9500/19 Series Monitor Mprii Agency Regulatory Notices Federal Communications Commission NoticeModifications Cables Japanese Notice Canadian NoticeAvis Canadien European NoticeKorean Notice EPA Energy Star Compliance Power Cord Set RequirementsAgency Regulatory Notices TCO‘99 Requirements Why do we have environmentally labelled computers?What does labelling involve? Flame Retardants Environmental RequirementsMercury CadmiumLead CFCs Freons