This warranty shall not apply to defects to your phone and/or accessory due to (without any limitation):
1)
2)Connection to any equipment not supplied or not recommended by TCT Mobile Limited,
3)Modification or repair performed by individuals not authorised by TCT Mobile Limited or its affiliates or your vendor,
4)Inclement weather, lightning, fire, humidity, infiltration of liquids or foods, chemical products, download of files, crash, high voltage, corrosion, oxidation…
Your phone will not be repaired in case labels or serial numbers (IMEI) have been removed or altered.
There are no express warranties, whether written, oral or implied, other than this printed limited warranty or the mandatory warranty provided by your country or jurisdiction.
In no event shall TCT Mobile Limited or any of its affiliates be liable for indirect, incidental or consequential damages of any nature whatsoever, including but not limited commercial or financial loss or damage, loss of data or loss of image to the full extent those damages can be disclaimed by law.
Some countries/states do not allow the exclusion or limitation of indirect, incidental or consequential damages, or limitation of the duration of implied warranties, so the preceding limitations or exclusions may not apply to you.
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Troubleshooting..............
Before contacting the service centre, you are advised to follow the instructions below:
•You are advised to fully charge ( 
) the battery for optimal operation.
•Avoid storing large amounts of data in your phone as this may affect its performance.
•Use User Data Format and the ONETOUCH Upgrade tool to perform phone formatting or software upgrading, (to perform User Data format, hold down # key while simultaneously pressing the power on/off key under power off mode). ALL User phone data: contacts, messages and files will be lost permanently. It is strongly advised to fully backup the phone data and profile before doing formatting and upgrading.
and carry out the following checks:
My phone cannot switch on
•Check the battery contacts, remove and reinstall your battery, then turn your phone on
•Check the battery power level, charge for at least 20 minutes
•If it still does not work, please use User Data Format to reset the phone or ONETOUCH Upgrade to upgrade software (1)
My phone is frozen or has not responded for several minutes
•Restart your phone by pressing and holding the 
key
•Remove the battery and
•If it still does not work, please use User Data Format to reset the phone or ONETOUCH Upgrade to upgrade software (1)
My phone turns off by itself
•Make sure power off key is not
•Check the battery charge level
•If it still does not work, please use User Data Format to reset the phone or ONETOUCH Upgrade to upgrade software (1)
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IP4572_ALCATEL 1009X_QG_Eng_GB_04_140219.indd |