My phone cannot charge properly
•Make sure you are using an ALCATEL ONETOUCH battery and the charger from the box
•Clean the battery contact if it’s dirty.
•Make sure your battery is inserted properly before plugging in the charger.
•Make sure that your battery is not completely discharged; if the battery power is empty for a long time, it may take around 20 minutes to display the battery charger indicator on the screen
•Make sure charging is carried out under normal conditions (0°C to +40°C)
•When abroad, check that the voltage input is compatible
My phone cannot connect to a network or “No service” is displayed
•Try connecting in another location
•Verify the network coverage with your operator
•Check with your operator that your SIM card is valid
•Try selecting the available network(s) manually
•Try connecting at a later time if the network is overloaded
Invalid SIM card
•Make sure the SIM card has been correctly inserted
•Make sure the chip on your SIM card is not damaged or scratched
•Make sure the service of your SIM card is available
Unable to make outgoing calls
•Make sure you have dialed a valid number and press the
key
•For international calls, check the country and area codes
•Make sure your phone is connected to a network, and the network is not overloaded or unavailable
•Check your subscription status with your operator (credit, SIM card valid, etc.)
•Make sure you have not barred outgoing calls
•Make sure that your phone is not in flight mode
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Unable to receive incoming calls
•Make sure your phone is switched on and connected to a network (check for overloaded or unavailable network)
•Check your subscription status with your operator (credit, SIM card valid, etc.)
•Make sure you have not forwarded incoming calls
•Make sure that you have not barred certain calls
•Make sure that your phone is not in flight mode
The caller’s name/number does not appear when a call is received
•Check that you have subscribed to this service with your operator
•Your caller has concealed his/her name or number
I cannot find my contacts
•Make sure your SIM card is not broken
•Make sure your SIM card is inserted properly
•Import all contacts stored in SIM card to phone
The sound quality of the calls is poor
•You can adjust the volume during a call by pressing the 
key
•Check the network strength 
•Make sure that the receiver, connector or speaker on your phone is clean
I am unable to use the features described in the manual
•Check with your operator to make sure that your subscription includes this service
•Make sure this feature does not require an ALCATEL ONETOUCH accessory
When I select a number from my contacts, the number cannot be dialed
•Make sure that you have correctly recorded the number in your file
•Make sure that you have inputted the country prefix when calling a foreign country
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IP4572_ALCATEL 1009X_QG_Eng_GB_04_140219.indd |