Alcatel POP S9 Unable to receive incoming calls, Cannot find my contacts, SIM card PIN locked

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•Make sure your phone is connected to a network, and the network is not overloaded or unavailable.

•Check your subscription status with your operator (credit, SIM card valid, etc.).

•Make sure you have not barred outgoing calls.

•Make sure that your phone is not in flight mode.

Unable to receive incoming calls

•Make sure your phone is switched on and connected to a network (check for overloaded or unavailable network).

•Check your subscription status with your operator (credit, SIM card valid, etc.).

•Make sure you have not forwarded incoming calls.

•Make sure that you have not barred certain calls.

•Make sure that your phone is not in flight mode.

The caller’s name/number does not appear when a call is received

•Check that you have subscribed to this service with your operator.

•Your caller has concealed his/her name or number.

I cannot find my contacts

•Make sure your SIM card is not broken.

•Make sure your SIM card is inserted properly.

•Import all contacts stored in SIM card to phone.

The sound quality of the calls is poor

•You can adjust the volume during a call by pressing the Volume Up/ Down key.

•Check the network strength .

•Make sure that the receiver, connector or speaker on your phone is clean.

I am unable to use the features described in the manual

•Check with your operator to make sure that your subscription includes this service.

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•Make sure this feature does not require an ALCATEL ONETOUCH accessory.

When I select a number from my contacts, the number cannot be dialed

•Make sure that you have correctly recorded the number in your file.

•Make sure that you have selected the country prefix when calling a foreign country.

I am unable to add a contact in my contacts

•Make sure that your SIM card contacts are not full; delete some files or save the files in the phone contacts (i.e. your professional or personal directories).

My callers are unable to leave messages on my voicemail

•Contact your network operator to check service availability.

I cannot access my voicemail

•Make sure your operator’s voicemail number is correctly entered in "Voicemail number".

•Try later if the network is busy.

I am unable to send and receive MMS

•Check your phone memory availability as it might be full.

•Contact your network operator to check service availability and check MMS parameters.

•Verify the server center number or your MMS profile with your operator.

•The server center may be swamped, try again later.

SIM card PIN locked

•Contact your network operator to obtain the PUK code (Personal Unblocking Key).

I am unable to connect my phone to my computer

•Install Smart Suite.

•Check that your USB driver is installed properly.

•Open the Notification panel to check if the Smart Suite Agent has activated.

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Contents Page Table of Contents 136 125Your BP60/66 128 134Privacy Chargers Regulatory information Alcatel Onetouch 7050Y Bluetooth Declaration ID D022040Disclaimer General informationProtection against theft Menu key Keys and connectorsBack key Home keyGetting started Power keyVolume Keys Installing and removing the microSD cardSet up your phone for the first time Power on your phonePower off your phone Charging the batteryStatus bar Using the touchscreenNotification icons Status icons Search by text Quick setting panelSearch bar Notification panelPersonalize your Home screen Lock/Unlock your screenWidgets and recently-used applications Volume adjustmentDual screen Android keyboard Using the Onscreen KeyboardText input Placing a call Phone call, Call log ContactsText editing PhoneInternational call Speed dial settingsAnswering or rejecting a call Calling your voicemailSwap calls During a callAnswering modes Managing multiple callsCall settings Managing contact groups Call logContacts Consult your ContactsEditing your contacts Adding a contactJoining/Separating contacts1 Communicating with your contactsImporting, exporting and sharing contacts Displaying contactsWrite message Messaging, Gmail/Email Google HangoutsMessaging AccountsContact Sending a text messageSending a multimedia message Attach optionsManage messages Adjust message settingsCell Broadcast settings Text Message SMS settingsManagement Multimedia Message MMS settings WAP messages settingsGmail/Email Actions Gmail settingsGeneral settings Move toVacation Touch an account to view the following settings Inbox typeSignature You sendTo start and close a chat Google HangoutsChatting with your friends To add a new friendMultimode view Calendar & Alarm clock CalculatorSettings CalendarEvent reminder TimeTo create new events To delete or edit an eventCountdown TimerCalculator Paste CutCopy GPRS/EDGE/3G/4G Connecting to the InternetWi-Fi Getting connectedBrowser Viewing web pages Manage bookmarks Manage links, history, downloadsPrivacy & security Passwords websitesAccessibility GeneralConnecting to Bluetooth devices1 Sharing your phones mobile data connection Connecting to a computer1To safely remove the microSD card from your phone Sharing information and files by Sidekick Connecting to virtual private networksGoogle Play Store1 Locate the item you want to download and installDownload and install To download & installManage your downloads Camera/Camcorder Multimedia applicationsGallery Settings in framing modeYouTube YouTubeTo view a picture/play a video Working with picturesPlaying music Adjust sound effectsMusic Watch videosChoose a data source to identify My Location Google MapsGet My Location Working with playlistsGet suggested routes for your trip Search for a locationGet driving, public transport or walking directions File Manager OthersShare a location Map viewRadio VideoRadio VideoOther applications1 Setup WizardTorch Help MeWireless & network SettingsGesture DeviceMore...\Mobile networks Display Lock settingsSound Storage LED indicatorBattery management Status bar hiddenSecurity Location accessPersonal Manage applicationsLanguage & input Dual screen launcher Backup & resetDate & time AccessibilityAdd account SystemAbout phone Regulatory & SafetyQuick start Smart Suite UpgradeMobile Upgrade Making the most of your PhoneYour BP60/66 Key and connectorsFota Upgrade Change wallpaper Bluetooth switchCharging the battery Power off your phoneFactory data reset SettingsAudio settings Phone settingsAlert Telephone warrantyBluetooth settings Accessories Troubleshooting Cannot find my contacts Am unable to use the features described in the manualCannot access my voicemail Unable to receive incoming callsSpecifications Audio supported Formats BatterySpecial Features Camera
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