My phone cannot switch on
•Check the battery contacts, remove and reinstall your battery, then turn your phone on
•Check the battery power level, charge for at least 20 minutes
•If it still does not work, please use User Data Format to reset the phone
My phone is frozen or has not responded for several minutes
•Restart your phone by pressing and holding the key
•Remove the battery and
•If it still does not work, please use User Data Format to reset the phone
My phone turns off by itself
•Check that your keypad is locked when you are not using your phone, and make sure power off key is not accidentally touched while unlocking keypad.
•Check the battery charge level
•If it still does not work, please use User Data Format to reset the phone
My phone cannot charge properly
•Make sure you are using an Alcatel battery and the charger from the box
•Make sure your battery is inserted properly and clean the battery contact if it’s dirty. It must be inserted before plugging in the charger
•Make sure that your battery is not completely discharged; if the battery power is empty for a long time, it may take around 20 minutes to display the battery charger indicator on the screen
•Make sure charging is carried out under normal conditions (0°C to +40°C)
•When abroad, check that the voltage input is compatible
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