Alcatel ONE TOUCH 997/997D/998 manual Troubleshooting

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15 Troubleshooting ................

Before contacting the service centre, you are advised to follow the instructions below:

•You are advised to fully charge ( ) the battery for optimal operation.

•Avoid storing large amounts of data in your phone as this may affect its performance.

•Use Factory data reset and the upgrade tool to perform phone formatting or software upgrading (to reset factory data, hold down the power key and the Volume up key at the same time). ALL User phone data: contacts, photos, messages and files, downloaded applications will be lost permanently. It is strongly advised to fully backup the phone data and profile via Android Manager before doing formatting and upgrading.

and carry out the following checks:

My phone is frozen or cannot switch on

•Check the battery contacts, remove and reinstall your battery, then turn your phone on.

•Check the battery power level, charge for at least 20 minutes.

•If it still does not work, please reset the phone using the power key and the Volume up key.

My phone has not responded for several minutes

•Restart your phone by pressing and holding the Power key.

•Remove and re-install the battery, then restart the phone.

My phone turns off by itself

•Check that your screen is locked when you are not using your phone, and make sure the Power key is not mis-contacted due to unlocked screen.

•Check the battery charge level.

My phone cannot charge properly

•Make sure you are using an ALCATEL ONE TOUCH battery and the charger from the box.

•Make sure your battery is inserted properly and clean the battery contact if it’s dirty. It must be inserted before plugging in the charger.

•Make sure that your battery is not completely discharged; if the battery power is empty for a long time, it may take around 20 minutes to display the battery charger indicator on the screen.

•Make sure charging is carried out under normal conditions (0°C to +40°C).

•When abroad, check that the voltage input is compatible.

My phone cannot connect to a network or “No service” is displayed

•Try connecting in another location.

•Verify the network coverage with your operator.

•Check with your operator that your SIM card is valid.

•Try selecting the available network(s) manually (see “11.1.8 Mobile networks”)

•Try connecting at a later time if the network is overloaded.

My phone cannot connect to the Internet

•Check that the IMEI number (press *#06#) is the same as the one printed on your warranty card or box.

•Make sure that the internet access service of your SIM card is available.

•Check your phone's Internet connecting settings.

•Make sure you are in a place with network coverage.

•Try connecting at a later time or another location.

Invalid SIM card

•Make sure the SIM card has been correctly inserted (see “Inserting or removing the SIM card”).

•Make sure the chip on your SIM card is not damaged or scratched.

•Make sure the service of your SIM card is available.

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Contents 997D Table of Contents Telephone warranty 133 Accessories 135 Safety and useSpecifications 141 130Privacy Chargers Regulatory information Protection against theft General informationKeys and connectors Your mobileDisclaimer Set-up Getting startedInstalling or removing the battery Installing and removing the microSD cardInserting or removing the SIM card Power off your phone Power on your phoneCharging the battery Set up your phone for the first timeUsing the touchscreen Home screenStatus bar Notification icons Status iconsSearch bar Quick settings barNotification panel Search by textPersonalize your Home screen Lock/Unlock your screenTo lock phone screen To unlock phone screenApplication tab Volume adjustmentOnscreen Keyboard settings Using Onscreen KeyboardAdjust the Onscreen Keyboard orientation Text inputAndroid keyboard Text editingYou can edit the text you have entered You can also insert new textPhone Phone call, Call log ContactsPlacing a call Answering or rejecting a callCalling your voicemail During a callManaging multiple calls Call settings Call log PeopleConsult your contacts Managing contact groups Adding a contactEditing your contacts Contacts importing, exporting and sharing Communicating with your contactsJoining/Separating contacts Displaying contactsAccounts Turn on/off the sync & Auto-syncMessaging Messaging, EmailWrite message Sending a text messageManage messages Adjust message settings Gmail Gmail/EmailDefault responding to messages Gmail settingsManaging Gmails by Labels Add starGoogle Talk To add a new friend Chatting with your friendsTo close a chat To manage your friendsSettings Calendar & Alarm clock CalculatorCalendar Multimode viewTo create new events To set an alarmTo delete or edit an event Event reminderCalculator To adjust alarm settingsWi-Fi Connecting to the InternetGetting connected GPRS/EDGE/3GBrowser Viewing web pages Manage bookmarks Manage links, history, downloadsAccessibility Passwords websitesShare link GeneralConnecting to Bluetooth devices Sharing your phones mobile data connection Connecting to a computerConnecting to virtual private networks Google Play Store Locate the item you want to download and installTo edit/delete a VPN Touch Edit networkTo download & install Download and installTouch Accept & download To open the application you have downloadedManage your downloads Settings in framing mode Multimedia applicationsCamera Gallery Batch operation YouTubeMusic Adjust sound effectsWatch videos Playing musicGoogle Maps Video PlayerGet My Location Search for a location Star a locationGet driving, public transportation or walking directions Search for locations along your route Arrangement of LayersTo view multiple layers To open Street View for a locationTo join Latitude How to invite friends to share their locationsTo view your friends location To connect with your friendsFile Manager OthersSound Recorder RadioSetup Wizard LEDTorchONE Touch Share Battery Saver SettingsWireless & networks Alcatel HelpDevice Display SD card&phone storagePersonal Language & input Advanced settings Show settings keyText-to-speech settings Prefered engine Android keyboardBackup and reset SystemDate & time Development AccessibilityAbout phone ONE Touch Upgrade UpgradeMaking the most of your Phone ONE Touch ManagerSystem updates Telephone warrantyAccessories Troubleshooting Cannot access my voicemail Am unable to use the features described in the manualUnable to make outgoing calls Unable to receive incoming callsSpecifications Special Features Formats BatteryCamera Audio supported
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ONE TOUCH 997/997D/998 specifications

The Alcatel ONE TOUCH 997, 997D, and 998 are part of Alcatel's series of smartphones designed to provide feature-rich experiences with a focus on affordability. Released in a competitive market segment, these devices garnered attention for their blend of technology, functionality, and striking design.

One of the standout features of the Alcatel ONE TOUCH 997/997D/998 is their 4.3-inch touchscreen display, which offers a resolution of 480 x 800 pixels. This screen size strikes a balance between usability and portability, making it convenient for daily use, whether browsing the web, watching videos, or engaging with social media.

The devices are powered by a robust dual-core processor, which significantly enhances multitasking and overall performance. With RAM options typically around 512 MB to 1 GB, users can experience smooth operation and quicker app launches. The internal storage varies, but it can often be expanded via microSD slots, allowing users to store more applications, photos, and videos without worry.

Camera capabilities also impress, with the rear-facing camera often boasting an 8-megapixel sensor, capable of capturing detailed images and videos. The inclusion of features such as autofocus, LED flash, and various shooting modes provides users with flexibility and creativity in photography. Additionally, a front-facing camera caters to video calls and selfies, meeting the needs of the social-savvy population.

Connectivity is well-covered in these models, with support for 3G networks, Wi-Fi, Bluetooth, and GPS functionality. This makes them versatile companions for users on the go. The integration of various apps from the Google Play Store further enhances the usability of these smartphones, giving users access to a wide range of entertainment and productivity tools.

Another noteworthy aspect is the design of the devices, which often features a sleek and modern aesthetic. The plastic body construction allows for a lightweight feel, making the phones comfortable to hold and use. Battery life, varying across models, generally provides adequate power for daily usage, with the ability to handle a full day of normal activity.

Overall, the Alcatel ONE TOUCH 997, 997D, and 998 showcase a compelling combination of essential smartphone features, robust performance, and user-friendly design. These devices cater to a broad audience, from first-time smartphone users to those seeking a reliable secondary phone, underlining Alcatel's commitment to providing value in the mobile market.
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