Alcatel ONE TOUCH 997/997D/998 Unable to make outgoing calls, Unable to receive incoming calls

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Unable to make outgoing calls

•Make sure you have dialed a valid number and have touched .

•For international calls, check the country and area codes.

•Make sure your phone is connected to a network, and the network is not overloaded or unavailable.

•Check your subscription status with your operator (credit, SIM card valid, etc.).

•Make sure you have not barred outgoing calls.

•Make sure that your phone is not in flight mode.

Unable to receive incoming calls

•Make sure your phone is switched on and connected to a network (check for overloaded or unavailable network).

•Check your subscription status with your operator (credit, SIM card valid, etc.).

•Make sure you have not forwarded incoming calls.

•Make sure that you have not barred certain calls.

•Make sure that your phone is not in flight mode.

The caller’s name/number does not appear when a call is received

•Check that you have subscribed to this service with your operator.

•Your caller has concealed his/her name or number.

I cannot find my contacts

•Make sure your SIM card is not broken.

•Make sure your SIM card is inserted properly.

•Import all contacts stored in SIM card to phone.

The sound quality of the calls is poor

•You can adjust the volume during a call by pressing the Volume Up/ Down key.

•Check the network strength .

•Make sure that the receiver, connector or speaker on your phone is clean.

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I am unable to use the features described in the manual

•Check with your operator to make sure that your subscription includes this service.

•Make sure this feature does not require an ALCATEL ONE TOUCH accessory.

When I select a number from my contacts, the number cannot be dialed

•Make sure that you have correctly recorded the number in your file.

•Make sure that you have selected the country prefix when calling a foreign country.

I am unable to add a contact in my contacts

•Make sure that your SIM card contacts are not full; delete some files or save the files in the phone contacts (i.e. your professional or personal directories).

My callers are unable to leave messages on my voicemail

•Contact your network operator to check service availability.

I cannot access my voicemail

•Make sure your operator’s voicemail number is correctly entered in "Voicemail number".

•Try later if the network is busy.

I am unable to send and receive MMS

•Check your phone memory availability as it might be full.

•Contact your network operator to check service availability and check MMS parameters (see “4.1.3 Adjust message settings”).

•Verify the server centre number or your MMS profile with your operator.

•The server centre may be swamped, try again later.

SIM card PIN locked

•Contact your network operator to obtain the PUK code (Personal Unblocking Key).

I am unable to connect my phone to my computer

•Install ALCATEL ONE TOUCH Android Manager.

•Check that your USB driver is installed properly.

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Contents 997D Table of Contents Specifications 141 Safety and useTelephone warranty 133 Accessories 135 130Privacy Chargers Regulatory information General information Protection against theftYour mobile Keys and connectorsDisclaimer Getting started Set-upInstalling and removing the microSD card Installing or removing the batteryInserting or removing the SIM card Charging the battery Power on your phonePower off your phone Set up your phone for the first timeHome screen Using the touchscreenStatus bar Status icons Notification iconsNotification panel Quick settings barSearch bar Search by textTo lock phone screen Lock/Unlock your screenPersonalize your Home screen To unlock phone screenVolume adjustment Application tabAdjust the Onscreen Keyboard orientation Using Onscreen KeyboardOnscreen Keyboard settings Text inputYou can edit the text you have entered Text editingAndroid keyboard You can also insert new textPlacing a call Phone call, Call log ContactsPhone Answering or rejecting a callDuring a call Calling your voicemailManaging multiple calls Call settings People Call logConsult your contacts Adding a contact Managing contact groupsEditing your contacts Communicating with your contacts Contacts importing, exporting and sharingAccounts Displaying contactsJoining/Separating contacts Turn on/off the sync & Auto-syncWrite message Messaging, EmailMessaging Sending a text messageManage messages Adjust message settings Gmail/Email GmailManaging Gmails by Labels Gmail settingsDefault responding to messages Add starGoogle Talk To close a chat Chatting with your friendsTo add a new friend To manage your friendsCalendar Calendar & Alarm clock CalculatorSettings Multimode viewTo delete or edit an event To set an alarmTo create new events Event reminderTo adjust alarm settings CalculatorGetting connected Connecting to the InternetWi-Fi GPRS/EDGE/3GBrowser Viewing web pages Manage links, history, downloads Manage bookmarksShare link Passwords websitesAccessibility GeneralConnecting to Bluetooth devices Connecting to a computer Sharing your phones mobile data connectionConnecting to virtual private networks To edit/delete a VPN Locate the item you want to download and installGoogle Play Store Touch Edit networkTouch Accept & download Download and installTo download & install To open the application you have downloadedManage your downloads Multimedia applications Settings in framing modeCamera Gallery YouTube Batch operationWatch videos Adjust sound effectsMusic Playing musicVideo Player Google MapsGet My Location Star a location Search for a locationGet driving, public transportation or walking directions To view multiple layers Arrangement of LayersSearch for locations along your route To open Street View for a locationTo view your friends location How to invite friends to share their locationsTo join Latitude To connect with your friendsSound Recorder OthersFile Manager RadioLEDTorch Setup WizardONE Touch Share Wireless & networks SettingsBattery Saver Alcatel HelpDevice SD card&phone storage DisplayPersonal Language & input Text-to-speech settings Prefered engine Show settings keyAdvanced settings Android keyboardSystem Backup and resetDate & time Accessibility DevelopmentAbout phone Making the most of your Phone UpgradeONE Touch Upgrade ONE Touch ManagerTelephone warranty System updatesAccessories Troubleshooting Unable to make outgoing calls Am unable to use the features described in the manualCannot access my voicemail Unable to receive incoming callsSpecifications Camera Formats BatterySpecial Features Audio supported
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ONE TOUCH 997/997D/998 specifications

The Alcatel ONE TOUCH 997, 997D, and 998 are part of Alcatel's series of smartphones designed to provide feature-rich experiences with a focus on affordability. Released in a competitive market segment, these devices garnered attention for their blend of technology, functionality, and striking design.

One of the standout features of the Alcatel ONE TOUCH 997/997D/998 is their 4.3-inch touchscreen display, which offers a resolution of 480 x 800 pixels. This screen size strikes a balance between usability and portability, making it convenient for daily use, whether browsing the web, watching videos, or engaging with social media.

The devices are powered by a robust dual-core processor, which significantly enhances multitasking and overall performance. With RAM options typically around 512 MB to 1 GB, users can experience smooth operation and quicker app launches. The internal storage varies, but it can often be expanded via microSD slots, allowing users to store more applications, photos, and videos without worry.

Camera capabilities also impress, with the rear-facing camera often boasting an 8-megapixel sensor, capable of capturing detailed images and videos. The inclusion of features such as autofocus, LED flash, and various shooting modes provides users with flexibility and creativity in photography. Additionally, a front-facing camera caters to video calls and selfies, meeting the needs of the social-savvy population.

Connectivity is well-covered in these models, with support for 3G networks, Wi-Fi, Bluetooth, and GPS functionality. This makes them versatile companions for users on the go. The integration of various apps from the Google Play Store further enhances the usability of these smartphones, giving users access to a wide range of entertainment and productivity tools.

Another noteworthy aspect is the design of the devices, which often features a sleek and modern aesthetic. The plastic body construction allows for a lightweight feel, making the phones comfortable to hold and use. Battery life, varying across models, generally provides adequate power for daily usage, with the ability to handle a full day of normal activity.

Overall, the Alcatel ONE TOUCH 997, 997D, and 998 showcase a compelling combination of essential smartphone features, robust performance, and user-friendly design. These devices cater to a broad audience, from first-time smartphone users to those seeking a reliable secondary phone, underlining Alcatel's commitment to providing value in the mobile market.
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