Alcatel 5038D, Pop D5 manual Troubleshooting, My phone cannot be switched on or is frozen

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Your phone will not be repaired in case labels or serial numbers (IMEI) have been removed or altered.

There are no express warranties, whether written, oral or implied, other than this printed limited warranty or the mandatory warranty provided by your country or jurisdiction.

In no event shall TCT Mobile Limited or any of its affiliates be liable for indirect, incidental or consequential damages of any nature whatsoever, including but not limited commercial or financial loss or damage, loss of data or loss of image to the full extent those damages can be disclaimed by law.

Some countries/states do not allow the exclusion or limitation of indirect, incidental or consequential damages, or limitation of the duration of implied warranties, so the preceding limitations or exclusions may not apply to you.

Troubleshooting ������������������

Before contacting the service centre, you are advised to follow the instructions below:

You are advised to fully charge ( ) the battery for optimal operation.

Avoid storing large amounts of data in your phone as this may affect its performance.

Use Factory date reset and the upgrade tool to perform phone formatting or software upgrading (to reset factory data, hold down the power key and the Volume up key at the same time). ALL User phone data: contacts, photos, messages and files, downloaded applications will be lost permanently. It is strongly advised to fully backup the phone data and profile via Smart Suite before doing formatting and upgrading.

and carry out the following checks:

My phone cannot be switched on or is frozen

When the phone cannot be switched on, charge for at least 20 minutes to ensure the minimum battery power needed, then try to switch on again.

When the phone falls into a loop during power on-off animation and the user interface cannot be accessed, press and hold the Volume down key to enter Safe Mode.This eliminates any abnormal OS booting issues caused by 3rd party APKs.

If neither method is effective, please reset the phone using the Power key and the Volume up key (holding both together) or upgrade software via FOTA/Mobile Upgrade tool.

My phone has not responded for several minutes

Restart your phone by pressing and holding the Power key.

Remove the battery and re-insert it,then restart the phone.

If it still does not work, please use Factory data reset to reset the phone or FOTA/Mobile Upgrade to upgrade software.

My phone turns off by itself

Check that your screen is locked when you are not using your phone, and make sure the Power key is not mis-contacted due to unlocked screen.

Check the battery charge level.

Remove the battery and re-insert it,then restart the phone.

If it still does not work, please use Factory data reset to reset the phone or FOTA/Mobile Upgrade to upgrade software.

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Contents Quick Start Guide Table of contents Volume keys Power keyMenu key Home keyInstalling or removing the battery Installing or removing the microSD cardCharging the battery Getting startedPower off your phone Power on your phoneUsing the touchscreen Home screenStatus icons Portable Wi-Fi hotspot Radio is on Is onNotification icons Call forwarding is onVolume adjustment Lock/Unlock your screenPersonalize your Home screen Text editing Using Onscreen KeyboardPlacing a call Android keyboardAnswering or rejecting a call Speed dial settingsConsulting your call memory Adding a contactSending a text message MessagingSending a multimedia message To create and send emailsConnecting to a computer Connecting to the InternetWi-Fi BrowserTo turn on USB tethering or Portable Wi-Fi hotspot Data backupTouch Backup and reset\Back up my data to mark the checkbox Sharing your phones mobile data ConnectionApplications Internal storage Factory data resetApplications Internal storageMobile Upgrade UpgradeFota Upgrade Making the most Your phoneSafety and use Traffic SafetyConditions of USE Privacy BatteryChargers Radio WavesSpecific Absorption Rate Icnirp EquipmentGSM 900 + Wi-Fi 940 W/kg GSM 900 + Wi-Fi 704 W/kgBody-Worn SAR Regulatory informationWi-Fi Logo is a certification mark of the Wi-Fi Alliance 5038D Bluetooth Declaration ID D022884Contact your network operator to check service availability General informationDisclaimer My phone cannot be switched on or is frozen TroubleshootingMy phone has not responded for several minutes My phone turns off by itselfCannot access my voicemail Am unable to use the features described in the manualMy phone cannot charge properly My phone cannot connect to the InternetHow to make your battery last longer Phone cannot be detected by others via BluetoothSIM card PIN locked Am unable to connect my phone to my computer