Sound quality of the calls is not optimal

The caller’s name does not appear when a call is received

•Check that you have subscribed to this service with your operator

•Your caller has concealed his/her number

The sound quality of the calls is not optimal

•	You can adjust the volume during a call by means of the	key
•	Check the network strength

I am unable to use the features described in the manual

•Check with your operator to make sure that your subscription includes this service

•Make sure this feature does not require an Alcatel accessory

When I select a number from my directory, the number is not dialled

•Make sure that you have correctly recorded the number in your file

•Make sure that you have selected the country prefix when calling a foreign country

I am unable to add a contact in my directory

•Make sure that your SIM card directory is not full; delete some files or save the files in the phone directory (i.e. your professional or personal directories)

My callers are unable to leave messages on my voicemail

•Contact your network operator to check service availability

I cannot access my voicemail

•Make sure your operator’s voicemail number is correctly entered in “My numbers”

•Try later if the network is busy

I am unable to send and receive MMS

•Check your cellphone memory available as it might be full

•Contact your network operator to check service availability and check MMS parameters (see page 30)

•Verify the server center number or your MMS profile with your operator

•The server center may be swamped; try again later

The flicking icon is displayed on my standby screen

•You have saved too many short messages on your SIM card; delete some of them or archive them in the phone memory

“No service” is displayed

•You are outside of the network coverage area

I have already entered 3 incorrect PIN codes

•Contact your network operator to obtain the PUK code (Personal Unblocking Key)

I am unable to connect my cellphone to my computer

•Install first of all Alcatel’s PC suite

•Use “Install the connection” and perform the installation

•Check that your computer meets the requirements for Alcatel’s PC Suite installation

I am unable to download new files

•Check for free space

•Delete some files

•Select the MicroSD Card to store the files you downloaded

•Check your subscription status with your operator

The cellphone can’t be detected by others via Bluetooth

•Make sure that Bluetooth is turned on and your cellphone is visible to other users (see page 59)

My cellphone is frozen, can’t power on

•Make sure your battery is not completely used up or damaged

•Remove your battery, remove your SIM card then reinstall them to power on again

•Hold down # and press power on/off key at same time to reset it

ALL User cellphone data: contacts, photos, messages and files, downloaded applications like Java games will be lost permanently.

How to make your battery last longer

•Make sure you followed the complete charge time (minimum 3 hours)

•After a partial charge, the battery level indicator may not be exact.Wait for at least 20 minutes after removing the charger to obtain an exact indication

•Switch on the backlight upon request.

•Extend email auto-check interval as long as possible.

•Update news, weather information. upon demand manually or set its auto-check interval longer.

•Exit Java background-running applications if they are not being used for a long time.

•Deactivate Bluetooth when not in use.