Alcatel 995S manual Accessories, Troubleshooting, Charger, Carry out the following checks, 142

14 Accessories.........................

The latest generation of Alcatel GSM mobile phones offers a built-in handsfree feature that allows you to use the telephone from a distance, placed on a table for example. For those who prefer to keep their conversations confidential, an earpiece is also available known as the headset.

1.Charger

2.Battery

3.USB cable

4.Stereo headset

5.HDMI cable

Only use your telephone with the Alcatel batteries, chargers and accessories in your box.

15 Troubleshooting ................

Before contacting the service center, you are advised to follow the instructions below:

•You are advised to fully charge ( ) the battery for optimal operation.

•Avoid storing large amounts of data in your phone as this may affect its performance.

•Use User Data Format and the ONE TOUCH Upgrade tool to perform phone formatting or software upgrading, (to reset User Data format, hold down Volume up key while simultaneously pressing the Power key). ALL User phone data: contacts, photos, messages and files, downloaded applications like APK games will be lost permanently. It is strongly advised to fully backup the phone data and profile via Android Manager before doing formatting and upgrading.

and carry out the following checks:

My phone is frozen or cannot switch on

•Check the battery contacts, remove and re-insert your battery, then turn your phone on

•Check the battery power level, charge for at least 20 minutes

•If it still does not work, please use User Data Format to reset the phone

My phone has not responded for several minutes

•Restart your phone by pressing and holding the Power key

•Remove the battery and re-insert it, then restart the phone

My phone turns off by itself

•Check that your keypad is locked when you are not using your phone, and make sure Power key is not mis-contacted due to unlocking keypad.

•Check the battery charge level

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