Alcatel 990A, 990S manual Troubleshooting, Carry out the following checks

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15 Troubleshooting.................

Before contacting the service center, you are advised to follow the instructions below:

•You are advised to fully charge () the battery for optimal operation.

•Avoid storing large amounts of data in your cellphone as this may affect its performance.

•Use User Data Format and the One Touch Upgrade tool to perform cellphone formatting or software upgrading, (to reset User Data format, hold down Volume up key while simultaneously pressing the Power key). ALL User cellphone data: contacts, photos, messages and files, downloaded applications like Java games will be lost permanently. It is strongly advised to fully backup the cellphone data and profile via PC suite before doing formatting and upgrading.

and carry out the following checks:

My cellphone is frozen or cannot switch on

•Check the battery contacts, remove and reinstall your battery, then turn your cellphone on

•Check the battery power level, charge for at least 20 minutes

•If it still does not work, please use User Data Format to reset the cellphone

My cellphone has not responded for several minutes

•Restart your cellphone by pressing and holding the Power key

•Remove the battery and re-insert it, then restart the cellphone

My cellphone turns off by itself

•Check that your keypad is locked when you are not using your cellphone, and make sure Power key is not mis-contacted due to unlocking keypad.

•Check the battery charge level

My cellphone cannot charge properly

•Make sure you are using an Alcatel battery and the charger from the box

•Make sure your battery is inserted properly and clean the battery contact if it’s dirty. It must be inserted before plugging in the charger

•Make sure that your battery is not completely discharged; if the battery power is empty for a long time, it may take around 20 minutes to display the battery charger indicator on the screen.

•Make sure charging is carried out under normal conditions (0°C to +40°C)

•When abroad, check that the voltage input is compatible

My cellphone cannot connect to a network or “No service” is displayed

•Try connecting in another location

•Verify the network coverage with your operator

•Check with your operator that your SIM card is valid

•Try selecting the available network(s) manually (see Page 65)

•Try connecting at a later time if the network is overloaded

My cellphone cannot connect to the Internet

•Check that the IMEI number (press *#06#) is the same as the one printed on your warranty card or box.

•Make sure that the internet access service of your SIM card is available.

•Check your cellphone's Internet connecting settings

•Make sure you are in a place with network coverage

•Try connecting at a later time or another location

Invalid SIM card

•Make sure the SIM card has been correctly inserted (see Page 13)

•Make sure the chip on your SIM card is not damaged or scratched

•Make sure the service of your SIM card is available

Unable to make outgoing calls

•Make sure you have dialed a valid number and press the key

•For international calls, check the country and area codes

•Make sure your cellphone is connected to a network, and the network is not overloaded or unavailable

•Check your subscription status with your operator (credit, SIM card valid, etc.)

•Make sure you have not barred outgoing calls

•Make sure that your cellphone is not in flight mode

Unable to receive incoming calls

•Make sure your cellphone is switched on and connected to a network (check for overloaded or unavailable network)

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Contents 990A Table of Contents Safety and use Privacy Chargers One touch 990A/one touch 990S Bluetooth QD ID B017986Disclaimer General informationHearing Aid Compatibility Your cellphone Keys and connectorsInstalling or removing the battery Installing and removing the MicroSD cardGetting started Set-upCharging the battery Power on your cellphoneSet up your cellphone for the first time Touch Finish setupUsing the touchscreen Power off your cellphoneHome screen Flick Status barPinch/Spread RotateNotification icons Search barNotification panel Lock/Unlock your screen Application tab Personalize your home screenNormal mode and sort mode Volume adjustmentApplications list Categories managementText input Using Onscreen KeyboardText editing Android keyboardPhone Phone call, Call log ContactsPlacing a call Answering or rejecting a callDuring a call Calling your voicemailManaging multiple calls Swap callsContacts Call logConsult your Contacts Accounts Adding a contactAdd to/remove from Favorites Communicating with your contacts Editing your contactsDisplaying contacts Contacts importing, exporting and sharingJoining/Separating contacts AccountsGoogle Messaging Google Messaging, Gmail Email, Google TalkWrite message Sending a multimedia message Sending a text messageAttach options Pictures Select a picture as attachmentManage messages Adjust message settings Gmail Gmail/EmailWhen a new email arrives Gmail settingsManaging Gmails by Label MailGoogle Talk To add a new friend Chatting with your friendsTo close a chat To manage your friendsSettings Google Calendar Alarm clock & CalculatorGoogle Calendar Multimode viewTo create new events Settings To set a series of Calendar settingsTo delete or edit event Event reminderTo adjust alarm settings To set an alarmCalculator Getting connected Connecting to the InternetGPRS/EDGE/3G Wi-Fi Viewing web pages BrowserOther options Manage links, history, downloadsTo view Browser history Touch BookmarksManage bookmarks Privacy settings Content settings Text sizeSecurity settings Passwords websitesConnecting to a computer via USB Connecting to Bluetooth devicesSharing your cellphones mobile data connection Connecting to virtual private networks Download and install Locate the item you want to download and installTo download & install Android MarketManage your downloads Camera/Camcorder Multimedia applicationsRate FlagSettings in framing mode Gallery SettingsWorking with pictures To view a picture/play a videoBatch operation Music YouTubeWatch videos Playing music Using Party shuffleWorking with playlists Get My Location Google MapsSearch for a location Choose a data source to decide My LocationStar a location How to star or unstar a locationGet driving, public transport or walking directions View a list of starred itemsArrangement of Layers To open Street View for a location How to invite friends to share their locationsTo clear the map To view more layersTo control what you share To connect with your friendsFile Manager OthersTask Manager VideosRadio SyncMLClientData limiter Other applicationsLED Torch Wireless & networks SettingsService Dialing Numbers Call settingsOther call settings Fixed Dialing NumbersDisplay SoundLocation & security Credential storage ApplicationsAccounts & sync General sync settingsManage accounts Factory data reset Automatic restorePrivacy SD card & phone storageLanguage & keyboard SearchSound on keypress Vibrate on keypressAuto-capitalization Voice inputText-to-speech settings Voice recognizer settingsVoice input & output User dictionaryDate & time AccessibilityAbout cellphone Making the most of your Cellphone Home screen settings PC suite One Touch Upgrade Alcatel Mobile Phones Limited WarrantyAccessories Carry out the following checks Troubleshooting146 Specifications English CJA31P1ALAAA 149
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