Troubleshooting, Carry out the following checks

24 Troubleshooting ................

Before contacting the aftersales department, you are advised to follow the instructions below:

•You are advised to switch off the telephone from time to time to optimise its performance.

•You are advised to fully charge () the battery for optimal operation.

•Avoid storing large amounts of data in your telephone as this may affect the performance of your telephone.

and carry out the following checks:

My mobile phone will not switch on

•Press until the screen comes on

•Check the battery charge level

•Check the battery contacts, remove and reinstall your battery, then turn your telephone back on

My phone has not responded for several minutes

•Press the key

•Remove the battery and re-insert it, then switch the phone back on

My screen is difficult to read

•Clean your screen

•Use your mobile phone in accordance with the recommended conditions of use

My mobile phone turns off by itself

•Check that your keypad is locked when you are not using your mobile phone

•Check the battery charge level

My mobile phone will not charge properly

•Make sure that your battery is not completely discharged; If the battery is flat, it may take around 20 minutes to display the battery charger indicator on the screen

•Make sure charging is carried out under normal conditions (0°C - +40°C)

•Make sure your battery is inserted. It must be inserted before plugging in the charger

•Make sure you are using an Alcatel battery and charger in the box

•When abroad, check that the electrical current is compatible

My mobile phone will not connect to a network

•Try connecting in another location

•Verify the network coverage with your operator

•Check with your operator that your SIM card is valid

•Try selecting the available network(s) manually (see page 84)

•Try connecting at a later time if the network is overloaded

SIM card error

•Make sure the SIM card has been correctly inserted (see page 13)

•Verify with your operator that your SIM card is 3V or 1.8V compatible; the old 5V SIM cards cannot be used

•Make sure the chip on your SIM card is not damaged or scratched

Touch screen does not respond

•Make sure your phone is not locked

•Launch touch screen calibration (Settings\Phone settings\Touch settings-- >Select LCD touch calibration)

Unable to make outgoing calls
• Make sure you have dialled a valid number and press the	key

•For international calls, check the country and area codes

•Make sure your mobile phone is connected to a network, and that the network is not overloaded or unavailable

•Check your subscription status with your operator (credit, SIM card valid, etc.)

•Make sure you have not barred outgoing calls (see page 46)

Unable to receive incoming calls

•Make sure your mobile phone is switched on and connected to a network (check for overloaded or unavailable network)

•Check your subscription status with your operator (credit, SIM card valid, etc.)

•Make sure you have not forwarded incoming calls (see page 46)

•Make sure that you have not barred certain calls

The caller’s name does not appear when a call is received

•Check that you have subscribed to this service with your operator

•Your caller has concealed his/her number