Alcatel 813 manual My callers are unable to leave messages on my voicemail

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The sound quality of the calls is not optimal

You can adjust the volume during a call by means of the Volume key

Check the network strength

I am unable to use the features described in the manual

Check with your operator to make sure that your subscription includes this service

Make sure this feature does not require an Alcatel accessory

When I select a number from my Contacts, the number is not dialled

Make sure that you have correctly recorded the number in your file

Make sure that you have selected the country prefix when calling a foreign country

I am unable to add a contact in my Contacts

Make sure that your SIM card directory is not full; delete some contacts or save the contacts in the phone directory (i.e. your professional or personal directories)

My callers are unable to leave messages on my voicemail

Contact your network operator to check service availability

I cannot access my voicemail

Make sure your operator’s voicemail number is correctly entered in “My numbers”

Try later if the network is busy

I am unable to send and receive MMS

Check your phone memory available as it might be full

Contact your network operator to check service availability and check MMS parameters (see page 35)

Verify the server centre number or your MMS profile with your operator

The server centre may be swamped; try again later

The red icon is displayed on my standby screen

You have saved too many short messages on your SIM card; delete some of them or archive them in the phone memory

“No service” is displayed

You are outside of the network coverage area

I have already entered 3 incorrect PIN codes

Contact your network operator to obtain the PUK code (Personal Unblocking Key)

I am unable to connect my telephone to my computer

Install first of all Alcatel’s PC suite

Use “Install the connection” and perform the installation

Check that your computer meets the requirements for Alcatel’s PC Suite installation

I am unable to download new files

Check for free space

Delete some files

Select the MicroSD Card to store the files you downloaded

Check your subscription status with your operator

The phone can’t be detected by others via Bluetooth

Make sure that Bluetooth is turned on and your mobile phone is visible to other users (see page 74)

My mobile phone is frozen, can’t power on

Make sure your battery is not completely used up or damaged

Remove your battery, remove your SIM card then reinstall them to power on again, if still does not work

Hold down # key and press Power on/off key for a while to reset the phone

ALL User phone data: contacts, photos, messages and files, downloaded applications like Java games will be lost permanently.

How to make your battery last longer

Make sure you followed the complete charge time (minimum 3 hours)

After a partial charge, the battery level indicator may not be exact. Wait for at least 20 minutes after removing the charger to obtain an exact indication

Switch on the backlight upon request.

Extend email auto-check interval as long as possible.

Update news, weather information. upon demand manually or set its auto- check interval longer.

Exit Java background-running applications if they are not being used for a long time.

Deactivate Bluetooth when not in use.

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Contents Page Introduction Table of contentsPalringo Bluetooth Wi-Fi Others 18.1Contacts Call logSettings Safety and usePrivacy Radio Waves Disclaimer General informationCharging the battery Installing or removing the batteryGetting started Set-upPower off your phone Power on your phoneUsing the touchscreen TapYour mobile Bluetooth status Activated Battery charge levelStatus bar icons Sending a SMS Sending a MMS Flight mode A2DP connected Broadcast is onSMS unread MMS unread Toolbar Status listAdding items Editing/Removing itemsPlacing a call Making a callCalling your voicemail Receiving a callConference calls During a callMenu arrange Line switchingChange the order Show/HideConversational On Off mode AccessMessaging Write messageAvailable options Delete all Email account set-upInbox Write emailOutbox SentPalringo Consulting your Contacts ContactsAdding a contact Call log Call settings Music player Media applicationsPlay mode Music playing modePlaying with lyrics EqualizerVideo player Image viewerRadio Streaming URLOpera Internet11.3 Wap HomepageNews Facebook WeatherMTweet Snaptu EntertainmentShozu StopwatchJava Camera CameraVideo Profiles Recording modeGeneral Further operations after shooting a videoFile manager My creations My videosOthers PhoneFormats and compatibility Managing audios, images, videos and othersMemory status PhoneBluetooth Others Wi-FiCalendar Calculator AlarmTasks ClockPhone settings SettingsConverter Touch settings Headset modeLanguages KeypadSecurity Call settingsNetwork ConnectivityMaking the most of your Mobile One Touch Upgrade Latin input mode Character tableTouchPal mode NormalKeyboard inputting Telephone warrantyAccessories Carry out the following checks TroubleshootingMy callers are unable to leave messages on my voicemail English CJA31M0ALAAA