Alcatel 8000A Cannot find my contacts, Sound quality of the calls is poor, SIM card PIN locked

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•Check your subscription status with your operator (credit, SIM card valid, etc.).

•Make sure you have not forwarded incoming calls.

•Make sure that you have not barred certain calls.

•Make sure that your phone is not in flight mode.

The caller’s name/number does not appear when a call is received

•Check that you have subscribed to this service with your operator.

•Your caller has concealed his/her name or number.

I cannot find my contacts

•Make sure your SIM card is not broken.

•Make sure your SIM card is inserted properly.

•Import all contacts stored in SIM card to phone.

The sound quality of the calls is poor

•You can adjust the volume during a call by pressing the Volume Up/ Down key.

•Check the network strength .

•Make sure that the receiver, connector or speaker on your phone is clean.

I am unable to use the features described in the manual

•Check with your operator to make sure that your subscription includes this service.

•Make sure this feature does not require an ALCATEL ONE TOUCH accessory.

When I select a number from my contacts, the number cannot be dialed

•Make sure that you have correctly recorded the number in your file.

•Make sure that you have selected the country prefix when calling a foreign country.

I am unable to add a contact in my contacts

•Make sure that your SIM card contacts are not full; delete some files or save the files in the phone contacts (i.e. your professional or personal directories).

My callers are unable to leave messages on my voicemail

•Contact your network operator to check service availability.

I cannot access my voicemail

•Make sure your operator’s voicemail number is correctly entered in "Voicemail number".

•Try later if the network is busy.

I am unable to send and receive MMS

•Check your phone memory availability as it might be full.

•Contact your network operator to check service availability and check MMS parameters (see “4.1.3 Adjust message settings”).

•Verify the server centre number or your MMS profile with your operator.

•The server centre may be swamped, try again later.

SIM card PIN locked

•Contact your network operator to obtain the PUK code (Personal Unblocking Key).

I am unable to connect my phone to my computer

•Install ALCATEL ONE TOUCH ONE TOUCH Manager.

•Check that your USB driver is installed properly.

•Check that you have marked the checkbox of USB debugging in Settings\Developer options\USB debugging.

•Check that your computer meets the requirements for ALCATEL ONE TOUCH Manager Installation.

•Make sure that you’re using the right cable from the box.

I am unable to download new files

•Make sure there is sufficient phone memory for your download.

•Select the microSD card as the location to store downloaded files.

•Check your subscription status with your operator.

The phone cannot be detected by others via Bluetooth

•Make sure that Bluetooth is turned on and your phone is visible to other users (see “6.3 Connecting to Bluetooth devices”).

•Make sure that the two phones are within Bluetooth’s detection range.

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Contents Easy Table of Contents Traffic Safety Conditions of USEBattery PrivacyChargers Radio WavesRegulatory information ONE Touch 8000D/8000A Bluetooth Qdid B020262 General informationProtection against theft LicencesKeys and connectors Your mobileDisclaimer ONE Touch 8000DONE Touch 8000A Getting started Set-upInstalling or removing the microSD card Charging the batteryPower on your phone Power off your phoneSet up your phone for the first time Using the touchscreen Home screenStatus bar Status icons Notification iconsSearch bar Notification panelSearch by text Search by voiceLock/Unlock your screen Personalize your Home screenVolume adjustment Application tabLED indicator Using Onscreen KeyboardText input Applications and widgets listText editing Android keyboardTouchpal Input Phone call, Call log Contacts PhonePlacing a call Answering or rejecting a callCalling your voicemail During a callManaging multiple calls Swap callsCall settings Call log ContactsConsult your Contacts Settings Managing contact groupsAdding a contact DeleteEditing your contacts Communicating with your contactsContacts importing, exporting and sharing Displaying contactsJoining/Separating contacts AccountsMessaging, Gmail/Email Google Talk MessagingWrite message Sending a text messageManage messages Adjust message settings To access Gmail Gmail/EmailTo create and send emails To receive and read your emailsManaging Gmails by Labels Mark not importantMute HelpON/OFF Google Talk Chatting with your friendsTo add a new friend To close a chatSettings To manage your friendsCalendar & Alarm clock Calculator CalendarTo set an alarm To adjust alarm settingsClock CalculatorConnecting to the Internet Getting connectedGPRS/EDGE/3G Wi-Fi Browser Viewing web pagesManage links, history, downloads PagesManage bookmarks Connecting to Bluetooth devices Connecting to a computer1 Connecting to virtual private networks Sharing your phones mobile data connectionLocate the item you want to download and install Google Play StoreTo edit/delete a VPN Touch Edit profileDownload and install Manage your downloads Settings in framing mode Multimedia applicationsCamera/Camcorder Video/Camcorder settings GalleryVideo quality Working with picturesYouTube Batch operationPlay Music Watch videosManage songs Playing musicGoogle Maps Get My LocationWorking with playlists Choose a data source to decide My LocationSearch for a location Star a locationGet driving, public transport or walking directions Arrangement of Layers Search for locations along your routeTo view multiple layers To open Street View for a locationHow to invite friends to share their locations To open LatitudeTo view your friends location To connect with your friendsOthers File ManagerFM Radio Sound RecorderLEDTorch Scribe NoteAvailable options Edit nameSetup Wizard Alcatel HelpOther applications Settings Wireless & networksDual SIM settings DeviceMore...\Mobile networks SoundBattery DisplayStorage AppsLocation access PersonalSecurity PINLanguage & input Backup & reset Accessibility AccountsSystem Date & timeDeveloper options About phone Upgrade ONE Touch UpgradeMaking the most of your Phone ONE Touch ManagerTelephone warranty Fota UpgradeTo access Firmware Upgrade Manager Accessories Troubleshooting My phone is frozen or cannot switch onMy phone has not responded for several minutes My phone turns off by itselfAm unable to use the features described in the manual Cannot access my voicemailPhone cannot be detected by others via Bluetooth Cannot find my contactsSpecifications GPSSupported Formats Battery FeaturesCamera Supported
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