Troubleshooting

Problems

Before requesting service, check the following items. Contact your dealer if the problem does not appear here, if the problem is not resolved by these remedies, or if you have any questions about settings and installation.

Problem	Check item/remedy	Page

	Check if the 10BASE-T, 100BASE-TX, or 1000BASE-TX cable is connected	−
	to the network port.	−
	to the network port.

	If the network port connection indicator does not light, the LAN is not
	connected or the network is not operating correctly.	−
	Make sure that the connection indicator lights. Contact the system	−

	administrator if the indicator does not light.

	Refer to the system administrator to make sure the IP address is valid.	page 11

	Use the following procedure to check if you are accessing a valid IP
	address.
	>ping "recorder IP address"	−
Cannot access from browser	When reply is returned from the recorder, the connection is normal.	−
Cannot access from browser
	When reply is not returned, check the IP address and the subnet mask
	settings.

	Refer to the system administrator to make sure the IP address is different	page 11
	from another device.	page 11
	from another device.

	Check if the IP address of the recorder matches the submit of the network.

	When the recorder and the client (PC) are on the same subnet, set the
	same subnet for the IP address.	page 11

	To access the recorder on the same subnet, it is recommended to set the
	recorder's address to "Don't Use Proxy For These Addresses".

Buttons on browser window are not	The browser's display may have troubles if you change the font settings	−
displayed correctly	from the initial settings. Use the initial font settings.	−
displayed correctly	from the initial settings. Use the initial font settings.

Some information does not appear on	Press [F5] on the keyboard to refresh the window.	−
browser window		−
browser window

	The image display may be stopped because of congestion on the network.	−
	Press [F5] on the keyboard to acquire the image again.	−
	Press [F5] on the keyboard to acquire the image again.
Image is not being refreshed
Image is not being refreshed	Image data may not be refreshed if recording at low recording rate (less	−

	than 1 ips).
	than 1 ips).

Live and recorded images in MPEG-4	Display and recording may be unavailable for up to one minute directly after
format are not displayed in a normal	the recorder is turned on while cameras are active or a LAN cable is	−
manner	connected to the camera port.

	Data on SD memory cannot be played from a normal rec event list or from
	date search. Filter the rec event list by using [SD memory] of the rec event	−
SD memory data is not displayed on	search and then select rec event list to play images.
SD memory data is not displayed on
rec event list	The recorded time on the SD memory data is the time set for the camera

	when the image is recorded on the SD memory card. Check the time set for	−
	the camera.

	If the recording consists of only a few frames, they may not be played back
Cannot play SD memory data	normally. When this happens, click "NEXT IMAGE" / "PREV IMAGE" to	−
	display the images.

WJ-ND400 specifications

The Panasonic WJ-ND400 is a robust network video recorder (NVR) designed for reliable and scalable surveillance solutions. It serves as a central component in a modern security system, enabling the management and storage of video data from IP cameras. This device is particularly well-suited for a variety of applications, ranging from small retail setups to large enterprise installations.

One of the key features of the WJ-ND400 is its impressive storage capacity, supporting up to 16 terabytes of internal storage. This allows for extended recording times and the ability to retain high-resolution video footage without sacrificing quality. It supports various video compression formats, such as H.264 and H.265, which optimize file sizes and bandwidth use while maintaining clarity.

The WJ-ND400 boasts an intuitive user interface that facilitates seamless configuration and management of the recording settings. Users can access the device through a web browser, providing a convenient way to monitor live feeds, playback recorded footage, and manage camera settings from anywhere with an internet connection. This remote access feature is critical for businesses that require flexible surveillance management.

In terms of connectivity, the NVR supports Power over Ethernet (PoE), allowing for simplified installations by reducing the need for additional power supplies for IP cameras. The WJ-ND400 also utilizes a 10/100/1000 BASE-T Ethernet interface that ensures high-speed data transfer, optimizing the performance of connected devices.

Moreover, the WJ-ND400 is compatible with a wide range of Panasonic IP cameras, enhancing its versatility within a surveillance setup. It supports up to 64 channels of video input, enabling integration of multiple cameras for comprehensive coverage of surveillance areas.

Advanced features include motion detection and scheduled recording, allowing users to customize recording parameters based on specific needs. The NVR can also provide event alerts and notifications, enhancing its capability to respond to security incidents in real time.

In conclusion, the Panasonic WJ-ND400 stands out for its powerful storage capabilities, user-friendly interface, and extensive compatibility with various cameras. Its efficient use of high-quality video compression, combined with robust networking features, makes it an optimal choice for organizations looking to enhance their security infrastructure.