Pelco IV IP manual Help, Log Off, Troubleshooting

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Help Page

Online Help documents the basic instructions for configuring the dome system. Click the Help hyperlink in the navigation bar to access these instructions.

Log Off

To log off, click the Log Off button in the navigation bar. A login dialog box appears.

Troubleshooting

If the following instructions fail to solve your problem, contact Pelco Product Support at 1-800-289-9100 (USA and Canada) or +1-559-292-1981 (international) for assistance. Be sure to have the serial number available when calling.

Do not try to repair the unit yourself. Leave maintenance and repairs to qualified technical personnel.

Table B. Troubleshooting the Spectra IV IP Dome System (1 of 2)

Problem	Possible Cause	Suggested Remedy

No video	Power issue (24 VAC)	Verify the 24 VAC power supply connection.

	Network connectivity issues	Verify network cable connections.
		Replace the network cable with a new cable.

	Defective dome system	Use a service connector to verify dome operation.
		Connect one end of the service connector to the
		BNC of the back box. Then connect the other end of
		the service connector to a monitor.
		Replace the dome drive.

Image flickering	Flickerless setting	Verify power supply specifications.
		Replace the camera module with a new camera.

Image quality	Image not focused	Adjust the field of view and the focus.

	15 ips quality bad	In some networks with high latency, the maximum
		frame rate may not be attainable.

	30 ips not available	The IP camera only supports MJPEG up to 15 ips for
		NTSC camera modules, where applicable. For PAL
		camera modules, the maximum rate is 12 ips.
	UTP wires are incorrectly	Verify that the UTP cable is wired correctly to the
	installed.	UTP connector on the back box circuit board. The
		blue wire should be connected to the positive
		terminal, and the gray wire should be connected to
		the negative terminal. Refer to the installation
		manual shipped with the TXB-IP.

No dual	Web browser	Not available with Web browser. Only supported by
streams		the Endura system or Pelco’s API Interface solution.

Cannot record a	Web browser	Not available with Web browser. Only supported by
MJPEG stream		the Endura system or Pelco’s API Interface solution.

C3444M-A (7/09)

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Contents Spectra IV IP Series Dome System Page Contents List of Illustrations Legal Notice Important NoticesVideo Quality Caution Open Source Software NoticeGetting Started WelcomeAccessing the Dome System Using a Web BrowserOpen the Web browser Live Video page Icons HomeC3444M-A 7/09 Changing the Video Format Following are the available MPEG-4 image quality settingsChanging the Image RATE/QUALITY Mjpeg Image RateManaging Presets Managing Auxiliary Controls Managing PatternsCapturing a Still Image Expanding the Video to FullAccessing the Camera Menus Using the CAMERA’S PTZ FunctionsOpening the Video in AN Independent Window Using Mouse and Keyboard Shortcuts Transmitting Audio Receiving AudioTo receive audio from the dome Configuring Camera Settings General TAB SettingsChanging the Device Name Changing the LanguageReset to Factory Defaults Audio SettingsListen mode, the Talk button is not displayed on the Home Network TAB Network SettingsChanging the Host Name Users TAB Setting the IP Address ManuallyModifying a User Profile Adding a NEW User ProfileDeleting a User Profile Creating a NEW Role Roles TABModifying a Role Deleting a Role Edit Profile First name Last name PasswordHelp TroubleshootingLog Off Configuration Network not Faulty cable connectionModem router with an n-Port switch Contact your network administratorProduct Warranty and Return Information