Panasonic Troubleshooting Your Home Theater System - Remote Issues and More
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Troubleshooting

Before requesting service, make the following checks. If you are in doubt about some of the check points, or if the solutions indicated in the following guide do not solve the problem, refer to “Customer Services Directory (United States and Puerto Rico)” on page 30 if you reside in the U.S.A. or Puerto Rico, or refer to “WARRANTY SERVICE” on page 31 if you reside in Canada.

To return to the factory preset.

While this system is on, press [POWER Í/I] on the active subwoofer for more than 4 sec.

(All the indicators will blink twice when the active subwoofer is reset.)

If the system does not operate as expected, returning the settings to the factory preset may solve the problem.

≥The remote control code will return to “1” when this system is returned to the factory preset. To change the remote control code, refer to page 25.

General operation

No power.

≥Insert the AC power supply cord securely. (> 21)

≥After turning this system on, if the indicators blink and this system immediately turns off, unplug the AC power supply cord and consult your dealer.

The remote control does not work properly.

≥The battery is depleted. Replace it with a new one. (> 7)

≥It is possible that the insulation sheet has not been removed. Remove the insulation sheet. (> 7)

≥It may be necessary to set the code of the remote control again after changing the battery of the remote control. (> 25)

≥Use the remote control within the correct operation range. (> 9)

The “TV” indicator blinks, but there is no sound.

Remove the AC power supply cord and consult your dealer. If there are any other indicators blinking, be sure to inform the blinking indicators to your dealer.

This system is automatically switched to standby mode.

This system will automatically switch to standby mode when no signal is input and no operation is performed for approx. 30 minutes. (> 21)

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Power of this system is turned off when the TV’s speakers are selected in the speaker control.

This is a normal feature when using VIERA Link (HDAVI Control 4 or later). For details please read the operating instructions for the TV on its power save feature. (> 24)

HDMI

This system does not operate correctly.

If the HDMI cable is connected to the wrong terminal (HDMI IN or HDMI OUT), this system will not operate correctly. Turn this system off, disconnect the AC power supply cord and reconnect the HDMI cable(s). (> 18 to 20)

VIERA Link related operations no longer function properly.

≥Check the VIERA Link setting on the connected devices.

≥Have you turned the VIERA Link settings off? (> 25)

≥When the HDMI connections are changed, after a power failure or after the AC power supply cord has been removed, VIERA Link operations may not function properly.

j Turn on all the devices that are connected to the TV with an HDMI cable and then turn the TV on.

j Turn off the VIERA Link settings of the TV and turn it on again. For details refer to the operating instructions for the TV.

j While this system and the TV are connected with the HDMI cable, turn on the TV and then remove the system’s AC power supply cord and reconnect it again.

The first few seconds of audio cannot be heard when using the HDMI connection.

This may occur during DVD-Video chapter playback. Change the digital audio output setting on the connected device from “Bitstream” to “PCM”.

When operating an HDMI compatible device of a different brand, this system reacts in an unwanted manner.

HDAVI Control commands may use a different signal depending on the brand of the device. In this case, turn VIERA Link off (> 25).

Sound

No sound (or image).

≥Turn muting off. (> 22)

≥Check the connections to the other devices. (> 18 to 20)

≥Make sure that the received audio signal is compatible with this system. (> 6)

≥Turn this system off and then on again.

≥If this system is connected to the TV with only an HDMI cable, make sure that the TV’s HDMI terminal is labeled “HDMI (ARC)”. If not, connect using the optical digital audio cable. (> 18, 19)

≥If this system is connected to a Panasonic TV and turned on using the button on the active subwoofer or the remote control, sound might not be output from this system. In this case, turn this system on using the TV’s remote control. (> 24)

VQT3Q59

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Contents Home Theater Audio System Unit Button-type battery Lithium batteryPlacement Following Applies only in the U.S.A FCC NoteTable of Contents Unit care AccessoriesClean the system with a soft, dry cloth Active subwoofer Standby/on switch Power Í/IControl reference guide Remote control To replace a button-type batterySelecting the placement method Place the speakers using Stands Speaker feet Base standsWhen carrying the active subwoofer When placing the speakers on a wallWhen placing the speakers in front of the TV Speaker systemPlace the speakers horizontally When placing the speakers on a wallAssembling the speakers Use screws a to secure the speakers to the speaker jointFit the speaker securely onto the screws with the holes Connect the speaker cablesDrive a screw not supplied into the wall Do not∏ 1 Speaker L ∏ 1 Speaker R Place the speakers verticallyFit the speakers securely onto the screws with the holes Speaker joint Stands Screws a Large When placing the speakers on a tablePlace the speakers using the stands RED Speaker joint Screws a Speaker feet Large Place the speakers using the speaker feetSpeaker L Speaker R Speaker cables Speaker foot a supplied Speaker foot B suppliedAttach the speaker to the base Place the speakers using the base standsInsert the speaker cable through the base Bases Screws B SmallSpeaker fall prevention measures When placing the speakers on a wallHorizontal placement Vertical placement Cord not supplied Wall Screw eye not suppliedWhen placing the speakers on a table Horizontal placement Vertical placement  Labeled Hdmi ARC ConnectionsBasic connection Verify if the TV’s Hdmi terminal is labeled Hdmi ARCOptical digital audio cable not supplied Not labeled Hdmi ARCActive subwoofer Hdmi standby pass-through Connection with Hdmi compatible devicesPreparation Blu-ray Disc PlayerConnect to the terminals of the same color   AC power supply cord connectionSpeaker cable connection REDAudio format indicator Using this unitPress i VOL j to adjust the volume of the speakers Press MuteAudio output modes To change the audio output mode3D sound Press and hold Mute for more than 2 secViera LinkTM Hdavi ControlTM What is Viera Link Hdavi Control?Linked operations with the TV Advanced operations Sound TroubleshootingGeneral operation Dual audio cannot be changed from main to secondary Indicator illuminationVolume is lowered when this system is turned on Specifications HdmiLimited Warranty Limits And Exclusions Limited WarrantyCarry-In or Mail-In Service Parts LaborFor hearing or speech impaired TTY users, TTY For hearing or speech impaired TTY users, TTY As of DecemberLimitations and Exclusions Warranty ServicePanasonic Canada Inc Product Operation AssistanceCorporation of North America
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SC-HTB15 specifications

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