Plantronics Support and Troubleshooting for C620 and Blackwire C610 Headsets

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TROUBLESHOOTING

Problem

I cannot hear caller.

Callers cannot hear me.

Sound in headset is distorted. I can hear echo in headset.

The other headset I was using to listen to music does not work any more.

My headset stops responding to button presses.

My headset does not work

with the headset I am using on my PC. (I cannot answer or disconnect from the headset call button).

Solution

The USB adapter is not set as the default audio device. Use the Audio settings

in Windows under Sounds and Audio Devices to select “Plantronics C610/ C620” as the audio device.

Listening volume is too low. Press the volume up button on the headset.

Headset is muted. Press the mute button on headset to unmute the microphone.

Headset microphone boom aligned incorrectly. Align the headset boom with your mouth.

The USB adapter is not set as the default Voice device. Use the Voice settings in Windows under Sounds and Voice Devices to select “Plantronics C610/C620” as the voice device.

Lower the listen volume on your softphone until the distortion disappears.

Adjust volume on headset.

The USB adapter will set itself as the default audio device in Windows. Use the Audio settings in Windows under Sounds and Audio Devices to change the device used for audio.

When a PC goes into standby or hibernation, the USB adapter no longer is powered on. Be sure your PC is in an active state.

Check compatibility list on www. plantronics.com/personocall to ensure your softphone is compatible for remote answer and disconnect.

When a PC goes into standby or hibernation, the USB adapter is no longer powered on. Be sure your PC is in an active state.

Be sure PerSono Suite software is installed and running.

Plantronics, Inc.

345 Encinal Street

Santa Cruz, CA 95060

United States

Tel: 800-789-4971

www.plantronics.com

For product support contact us at www.plantronics.com/support.

©2009 Plantronics, Inc. All rights reserved. Plantronics, the logo design, Blackwire, PerSono Suite, and Sound Innovation are trademarks or registered trademarks of Plantronics, Inc. All other trademarks are the property of their respective owners.

Patents EM 001024681-0001; 001024681-0002; Patents Pending 83001-22 (11.09)

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Contents Plantronics Features Welcome Table of ContentsWearing the Headset PoweringInstalling PerSono Suite Software Media Manager Using your HeadsetAdjust the Mouthpiece Troubleshooting

Blackwire C610, C620 specifications

Plantronics, a leader in audio communications, continues to innovate with its Blackwire series of headsets, notably the C620 and C610 models. Designed for professional use, these Bluetooth headsets are equipped with advanced features and technologies that enhance productivity and audio experience.

The Plantronics C620 and Blackwire C610 are specifically engineered for the modern workplace, providing users with high-quality audio for calls, video conferences, and multimedia consumption. One of their standout features is the dual connectivity option, which allows users to connect to PCs, smartphones, and tablets seamlessly. This versatility makes them ideal for professionals who frequently switch between devices during their workday.

Both models boast a comfortable design that includes plush ear cushions and an adjustable headband, ensuring all-day comfort during extended use. Their lightweight construction further enhances usability, making it easy to wear them for long periods without discomfort. The noise-canceling microphone is another key feature, effectively minimizing background noise for clearer communication during calls. This is particularly advantageous in busy office environments where distractions can hinder productivity.

The Blackwire C620 also offers a wired option, providing reliability and consistent quality without the need for battery management, while the C610 model emphasizes wireless freedom, featuring a robust Bluetooth connection that ranges up to 10 meters. This wireless capability allows users to move around freely while staying connected, an essential factor for multitasking in dynamic work settings.

In terms of sound quality, both headsets deliver rich and immersive audio, with enhanced bass and clear treble that make conversations and media enjoyable. They are equipped with smart sensor technology that automatically answers calls when the headset is worn and pauses audio when it is removed, providing added convenience and efficiency for users.

Battery life is another highlight, with the Blackwire C610 offering up to 13 hours of talk time and a substantial standby time. This reliability means users can count on their headset throughout the workday without frequent recharging.

In conclusion, the Plantronics C620 and Blackwire C610 headsets combine comfort, quality, and advanced technology, making them an excellent choice for professionals seeking reliable audio solutions. With features designed to enhance productivity and communication, they represent the best in modern headset functionality for the workplace.