Manuals / NETGEAR / Computer Equipment / Network Router

NETGEAR R8000 user manual Troubleshooting

Models: R8000

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15. Troubleshooting		15
15. Troubleshooting

This chapter provides information to help you diagnose and solve problems you might have with your router. If you do not find the solution here, check the NETGEAR support site at http://support.netgear.com for product and contact information.

This chapter contains the following sections:

•Quick Tips

•Troubleshoot with the LEDs

•Cannot Log In to the Router

•Cannot Access the Internet

•Changes Not Saved

•Wireless Connectivity

•Troubleshoot Your Network Using the Ping Utility

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NETGEAR R8000 user manual Troubleshooting

Contents

Nighthawk AC3200 Tri-Band WiFi Router Compliance SupportTrademarks Contents Optimize Performance Use the Router as a Media Server Use VPN to Access Your Network Appendix a Supplemental Information Hardware Setup  To extend the antennas Unpack Your RouterExtend the Antennas Router has status LEDs and buttons on the top Top ViewRouter rear panel Rear Panel To turn the LEDs on or off Position Your RouterTurn the LEDs On or Off  To cable your router Cable Your RouterConnect to the Network Access the Router  To find and select the WiFi network Wired ConnectionWiFi Connection  To use WPS to connect to the WiFi networkLabel Types of LoginsUse an Internet Browser to Access the Router Netgear genie Automatic Internet Setup To use Netgear genie to set up your router  To change the language Change the LanguageLog In to the Router  To log in to the router To use the genie app to access the router Access the Router with Netgear genie AppsSpecify Your Internet Settings Select Advanced Setup Wizard Use the Internet Setup Wizard To use the Setup Wizard  To specify the Internet connection settings Manually Set Up the Internet ConnectionSpecify an Internet Connection Without a Login  To view or change the basic Internet setup Specify an Internet Connection That Uses a LoginSelect Internet Specify IPv6 Internet Connections  To set up an IPv6 Internet connectionInternet Connection Type list, select Auto Detect Requirements for Entering IPv6 AddressesUse Auto Detect for an IPv6 Internet Connection Specify Your Internet Settings Use Auto Config for an IPv6 Internet Connection Internet Connection Type list, select 6to4 Tunnel Set Up an IPv6 6to4 Tunnel Internet ConnectionSpecify Your Internet Settings  To set up a fixed IPv6 Internet connection Set Up an IPv6 Pass Through Internet ConnectionSet Up an IPv6 Fixed Internet Connection  To set up a pass-through IPv6 Internet connectionSpecify Your Internet Settings  To set up an IPv6 Internet connection with a Dhcp server Set Up an IPv6 Dhcp Internet ConnectionInternet Connection Type list, select PPPoE Set Up an IPv6 PPPoE Internet Connection To set up a PPPoE IPv6 Internet connection Specify Your Internet Settings  To change the MTU size Change the MTU SizeCommon MTU sizes Select Advanced Setup WAN SetupOptimize Performance Improve Network Connections with Universal Plug and Play  To enable Universal Plug and Play To disable WMM QoS Wi-Fi Multimedia Quality of ServiceControl Access to the Internet Select Parental Controls Set Up Parental Controls To set up Live Parental Controls Control Access to the Internet Click the Take me to the status screen button Allow or Block Access to Your Network To set up access control List displays  To manage devices that are allowed or blocked Manage Network Access Control ListsSelect Advanced Security Access Control Select Advanced Security Block Sites Use Keywords to Block Internet Sites To block Internet sites  To delete keywords from the list Block Services from the InternetDelete Keywords from the List to Be Blocked Select Advanced Security Block Services  To block services To schedule blocking Schedule When to Block Internet Sites and Services To specify a trusted computer Avoid Blocking on a Trusted ComputerSelect Advanced Security Schedule Select Advanced Security E-mail Set Up Security Event Email Notifications To set up email notifications Select the Turn Email Notification On check box Tri-Band WiFi Connections How Tri-Band WiFi Improves Speed and Performance Tri-Band WiFiGHz WiFi Band Tri-band network has two dedicated 5 GHz bands Load BalancingLoad balancing in a tri-band WiFi network Benefits of Tri-Band WiFiSmart Connect Enable or Disable Smart Connect To enable or disable Smart Connect Beamforming Implicit Beamforming  To disable implicit beamformingRouter  To connect a USB device Access a USB Device on the NetworkUSB Device Requirements  To map the USB device to a Windows network drive Back Up Windows Computers with ReadySHARE Vault To format your USB hard disk drive and specify partitions Set Up a USB Hard Drive on a MacBack Up Mac Computers with Time Machine  To back up your Windows computerUse Time Machine to Back Up onto a USB Hard Drive Prepare to Back Up a Large Amount of DataSelect Advanced USB Storage Advanced Settings Control Access to the USB DeviceType afp//routerlogin.net  To specify the USB access settingsNetwork Neighborhood/MacShare. Enabled by default Use FTP Within the Network  To set up FTP access To view network folders View Network Folders on a USB DeviceClick the Create Network Folder button Add a Network Folder on a USB Device To add a network folder  To approve USB devices Edit a Network Folder on a USB DeviceApprove USB Devices  To edit a network folderSelect the Allow only approved devices check box Select Advanced Advanced Setup USB Settings To remove a USB disk drive safely Safely Remove a USB DeviceInternet  To access USB devices from a remote computer Access USB Devices Through the InternetSet Up FTP Access Through the Internet Access USB Devices Through the Internet with FTP Your Personal FTP Server Dynamic DNSSet Up a New Dynamic DNS Account Specify a DNS Account That You Already Have  To set up Dynamic DNS if you already have an accountNetgear  To set up your personal account and use FTP Set Up Your Personal FTP ServerChange the Dynamic DNS Settings  To change your settingsUse the Router as a Media Server  To specify media server settings Specify ReadyDLNA Media Server SettingsPlay Music from a USB Device with iTunes Server  To specify iTunes server settingsSelect Advanced USB Storage Media Server  To set up the router to work with TiVoPlay Media from a USB Device on TiVo  To play videos On the TiVo, select TiVo Central My Shows  To copy TiVo files to a computer Share a USB Printer  To download the utility Install the Printer Driver and Cable the Printer To install the driver and cable the printer Download the ReadySHARE Printer Utility To install the utility Install the ReadySHARE Printer Utility To manually connect and print Use the Shared Printer To view or change the status View or Change the Status of a Printer To use the scan feature of a multifunction USB printer Use the Scan Feature of a Multifunction USB Printer To turn off automatic Netgear USB Control Center startup Change Netgear USB Control Center Settings To change the language Select Tools Configuration  To specify the time-out Select Tools Configuration Network Settings  To view the WAN settings View WAN Settings To set up a default DMZ server Set Up a Default DMZ ServerLAN IP address Change the LAN TCP/IP SettingsChange the Router’s Device Name  To change the router’s device nameSelect Advanced Setup LAN Setup  To change the LAN TCP/IP settingsSpecify the IP Addresses That the Router Assigns Disable the Dhcp Server Feature in the Router  To reserve an IP address  To disable the Dhcp server feature in the routerReserve LAN IP Addresses  To delete a reserved address entry  To edit a reserved address entry To use the WPS Wizard Use the WPS Wizard for WiFi ConnectionsSpecify Basic WiFi Settings  To specify basic wireless settings Change the WiFi Mbps Settings  To change the WiFi Mbps settings  To change the WPA settings Change the WiFi Password or Security LevelSelect Guest Network Set Up a Guest Network To set up a guest network Use the WiFi On/Off Button Control the Wireless RadiosSelect Advanced Advanced Setup Wireless Settings Enable or Disable the Wireless Radios To enable or disable the wireless radios  To set up the wireless schedule Set Up a Wireless Schedule To specify WPS Settings Specify WPS SettingsUse the Router as a Wireless Access Point Select Advanced Advanced Setup Wireless AP  To set up the router as an APNetwork Settings 117 Manage Your Network  To check for new firmware and update your router Update the Router FirmwareSelect Advanced Administration Set Password Change the admin Password To set the password for the user name admin  To recover your password Recover the admin Password To set up password recovery Select the Enable Password Recovery check box To display Internet port statistics View Router StatusDisplay Internet Port Statistics  To view router status and usage informationManage Your Network 123  To check the Internet connection status Check the Internet Connection Status To view and manage logs Select Advanced Administration LogsView and Manage Logs of Router Activity  To monitor Internet traffic Select Advanced Advanced Setup Traffic MeterMonitor Internet Traffic Custom Static Routes  To set up a static route Set Up a Static Route To edit a static route Edit a Static Route To view devices on the network View Devices Currently on the NetworkDelete a Static Route  To delete a static routeSelect Attached Devices Manage the Router Configuration FileBack Up Settings  To back up the router’s configuration settingsDo not interrupt the reboot process Restore Configuration SettingsSelect Advanced Administration Backup Settings  To restore configuration settings that you backed upRemote Management Erase the Current Configuration Settings To erase the configuration settings  To set up remote management To use remote access Manage Your Network 135 Use VPN to Access Your Network Set Up a VPN Connection  To install VPN client software Specify VPN Service in the RouterInstall OpenVPN Software on Your Computer  To specify the VPN serviceUse VPN to Access Your Network 139 NETGEAR-VPN  To open a VPN tunnel Use a VPN Tunnel To access a USB device and download files Use VPN to Access the Router’s USB Device and Media To allow VPN clients to use your home Internet service Use VPN to Access Your Internet Service at HomeSet Up VPN Client Internet Access in the Router  To access your Internet service Block VPN Client Internet Access in the RouterUse a VPN Tunnel to Access Your Internet Service at Home  To allow VPN clients to access only your home networkUse VPN to Access Your Network 145 Specify Internet Port Settings  To forward specific incoming protocols Set Up Port Forwarding to a Local ServerClick the Add Custom Service button Add a Custom Port Forwarding Service To add a custom service  To edit a port forwarding entry Edit a Port Forwarding Service To make a local web server public Delete a Port Forwarding EntryApplication Example Make a Local Web Server Public  To delete a port forwarding entryHow the Router Implements the Port Forwarding Rule Set Up Port TriggeringConnection Type, Starting Port, and Ending Port fields Add a Port Triggering Service To add a port triggering service Application Example Port Triggering for Internet Relay Chat Enable Port Triggering To enable port triggering Clear the Disable Port Triggering check boxSpecify Internet Port Settings 154 Troubleshooting Sequence to Restart Your Network Wireless SettingsNetwork Settings Quick TipsTroubleshoot with the LEDs Standard LED Behavior When the Router is Powered OnPower LED Is Off or Blinking Power LED Stays AmberInternet or Ethernet Port LEDs Are Off WiFi LED Is OffCannot Log In to the Router LEDs Never Turn Off To check the WAN IP address Cannot Access the Internet To troubleshoot a PPPoE connection Troubleshoot PPPoETroubleshoot Internet Browsing Changes Not Saved Wireless ConnectivityTroubleshoot Your Network Using the Ping Utility  To ping the router from a Windows computer Test the LAN Path to Your RouterTest the Path from Your Computer to a Remote Device Troubleshooting 164 Supplemental Information Factory default settings Factory SettingsSupplemental Information 167 R8000 Router specifications Technical Specifications

15. Troubleshooting