American Standard 2377, 2366 Troubleshooting Guide, Problem Possible Cause, Corrective Action

TROUBLESHOOTING GUIDE

NOTE: The presence of a small amount of water in the bottom of the tank is normal. The air inducer is designed to leak for short periods during each flush cycle as a self-cleaning action. Drippage is drained into the bowl. If used on water system containing excessive sand and/or debris, a periodic cleanup of inlet strainer is recommended. (See enclosed instructions for strainer cleaning.)

!WARNING

When servicing or replacing components of the flushometer tank system, be sure that the water supply is shut off and the toilet is flushed to relieve pressure in the flushometer tank.

For service of the Flushometer Tank System, see enclosed literature.

PROBLEM		POSSIBLE CAUSE
Does not flush	a.	Water supply valve closed.
	b.	Flush actuator incorrectly set.
	c.	Supply line blocked.
	d.	Trip lever linkage damaged.
Poor or sluggish	a.	Supply valve partly closed.
flush	b.	Plugged inlet strainer.
	c.	Supply pressure too low.
	d.	Partially clogged trapway and/or
		drain pipe and/or vent.
	e.	Malfunctioning pressure regulator.
Toilet leaks	a.	Poor supply line connection.
	b.	Poor bowl to tank/floor connection.
Toilet does not	a.	Supply pressure too low.
shut off	b.	Flush actuator incorrectly set.

CORRECTIVE ACTION

a.Open valve and allow water to fill tank.

b.Follow instruction to adjust flush actuator.

c.Shut off water supply, disconnect supply line, and inspect all gaskets and washers. Reassemble.

d.Check trip lever, linkage, and spring rod assemblies for damage.

a.Open supply valve fully. Be sure that proper supply tube size is used.

b.Remove and clean strainer per enclosed instructions

c.Normal supply pressure must be at least 20 psi.

d.Remove obstruction. Consult a plumber if necessary.

e.Replace lower supply assembly.

a.Review Step 9 of installation procedure.

b.Review Step 4 through 7 of installation procedure.

a.Normal supply pressure must be at least 20 psi.

b.Follow instructions to adjust flush actuator.

AMERICAN-STANDARD ONE-YEAR LIMITED WARRANTY

If inspection of this American-Standard plumbing product, within one year after its initial installation, confirms that it is defective in materials or workmanship, American-Standard will repair or, at its option, exchange the product for a similar model.

This warranty does not apply to local building code compliance. Since local building codes vary considerably, the purchaser of this product should check with a local building or plumbing contractor to insure local code compliance before installation.

This warranty shall be void if the product has been moved from its initial place of installation; if it has been subjected to faulty maintenance, abuse, misuse, accident or other damage; if it was not installed in accordance with American-Standard's instructions; or if it has been modified in a manner inconsistent with the product as shipped by American-Standard.

American-Standard's option to repair or exchange the product under this warranty does not cover any labor or other costs of removal or installation, nor shall American-Standard be responsible for any other incidental or consequential damages attributable to a product defect or to the repair or exchange of a defective product, all of which are expressly excluded from this warranty. (Some states or provinces do not allow the exclusion or limitation of implied warranties, so this exclusion may not apply to you.)

This warranty gives you specific legal rights. You may have other statutory rights that vary from state to state or from province to province, in which case this warranty does not affect such statutory rights.

For service under this warranty, it is suggested that a claim be made through the contractor or dealer from or through whom the product was purchased, or that a service request (including a description of the product model and of the defect) be sent to the following address:

In the United States:

American Standard Inc.,

P.O. Box 8305

Trenton, New Jersey 08650

Attention: Director of Consumer Affairs

For residents of the United States, warranty information may also be obtained by calling the following toll free number: (800) 442-1902

www.AmericanStandard-US.com

In Canada:	In Mexico:
American-Standard,	Customer Service Manager
2480 Stanfield Road	Ideal Standard, S.A. de C.V.
Mississauga, Ontario	Via Morelos #330
Canada L4Y 1S2	Col. Santa Clara
Toll Free: (800) 387-0369	Ecatepec 55540 Edo. Mexico
	www.AmericanStandard.com.mx
www.AmericanStandard.ca

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