TROUBLESHOOTING GUIDE

Symptom

Possible Problem

Solution

 

AC Adaptor is not plugged

 

 

into a wall outlet or the

Plug the AC adaptor into a wall outlet and plug the

The unit does not

connector is not plugged into

connector into the supply jack on the unit.

respond (no

the power supply jack on the

 

power).

back of the unit.

 

 

Wall outlet is not functioning.

Plug another device into the same outlet to confirm

 

the outlet is working.

 

 

 

Using no/wrong iPod

Make sure the dock insert is the proper fit for your

iPod does not

Adaptor.

iPod.

 

Remove your iPod from the dock and check for

dock properly.

iPod does not install

obstruction on the connectors in the dock and on

 

properly.

 

your iPod. Then reseat it in the dock.

 

 

 

iPod/iPhone is not installed

Remove your iPod/iPhone from the dock and check

 

for obstruction on the connectors in the dock and

 

properly.

iPod/iPhone does

on your iPod/iPhone. Then reseat it on the dock.

 

not respond to the

 

Please make sure that your iPod/iPhone is working

speaker system.

Your iPod/iPhone is locked

properly before docking into the unit. Please refer

 

up.

to your iPod/iPhone manual for info on resetting the

 

 

iPod/iPhone.

 

Unit turned to CD or radio

Select other modes for iPod charging.

 

mode.

 

 

 

iPod/iPhone is not installed

Remove your iPod/iPhone from the dock and check

iPod/iPhone does

for obstruction on the connectors in the dock and

properly.

not charge.

on your iPod/iPhone. Then reseat it in the dock.

 

 

iPod/iPhone is locked up/

Please make sure your iPod/iPhone is working

 

frozen. iPod/iPhone battery

properly before docking into the unit. Please refer

 

has problem.

to your iPod/iPhone manual for details on resetting.

 

You have tuned to a mono

Select another FM station or extend or

FM STEREO

station or the station is too

rotate the wire antenna for best reception.

 

 

indicator does not

weak.

 

light up

 

 

 

FM MONO MODE is set.

Set the FM MODE to STEREO.

 

 

 

 

 

Volume level is set too high.

Decrease the volume.

 

 

If the iPod/iPhone original sound source is of poor

 

 

quality, distortion and noise are easily noticed with

 

 

high-power speakers. Try a different audio source

Sound is distorted.

Sound source is distorted.

such as a music CD.

 

If you are using an external sound source like older

 

 

 

 

generation of iPod, try reducing the output volume

 

 

on the device itself. Also try turning bass boost

 

 

OFF or change the EQ setting.

CD Player does

CD mode is not selected.

Press the FUNCTION switch to select CD mode.

CD is not installed or

 

not play.

Press the CD onto spindle, printed side facing up.

installed incorrectly.

 

 

CD skips while

Disc is dirty or scratched.

Wipe with cloth or use another disc.

playing.

 

 

Unit gets warm

 

 

after extended

This is normal.

Turn the unit off for a period of time or lower

play at high

volume.

 

volume.

 

 

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Jensen JIMS-260I user manual Troubleshooting Guide, Symptom Possible Problem Solution