HP Email Firewall Appliance manual Troubleshooting, Content Issues, Email History

Troubleshooting Content Issues 123

Troubleshooting	If the mail has been delivered to the 3Com Email Firewall successfully, it
Content Issues	will undergo security processing before delivery to its final destination.
	Many of the security tools used by the 3Com Email Firewall, such as
	Anti-Spam, Content Filtering, Anti-Virus scanning, Attachment Control,
	and so on, will cause the message to be rejected, discarded, and
	quarantined without the message being delivered to the recipient's mail
	box.
	These tools can often be misconfigured allowing legitimate messages to
	be incorrectly rejected or quarantined. If you find that certain mail
	messages are being blocked when they should not be, check the
	following:
	■ Is there a Specific Access Pattern or Pattern Based Message Filter rule
	that applies to the message?
	■ Is the attachment type filtered via Attachment Control?
	■ Are the spam controls blocking the message?
	■ Is the message over the maximum size limit?
Email History	Every message that passes through the 3Com Email Firewall generates a
	database entry that records information about how it was processed,
	filtered, quarantined, and so on. To see how the message was handled by
	the 3Com Email Firewall, you can check the Email History to see the
	disposition of the message. Using this information, you can find out
	which security processing is blocking the message and then check the
	configuration and rules to ensure that they are set properly.
	Select Reporting -> Email History from the menu.