HP Email Firewall Appliance manual Mail Server Status, Mail Queue Mail Q, Queue Problems

116CHAPTER 8: MONITORING ACTIVITY AND STATUS

Mail Server Status	The mail system status is shown in the top left window. Mail will either be
	running or stopped. Use the Stop or Start button to control mail
	processing.
Mail Queue (Mail Q)	The mail queue activity (Mail Q) section displays the number of Queued,
	Deferred, and Total messages in the mail queue. This provides a quick
	indicator of how your mail is processing. If the mail queues begin to build
	up, you may have a problem sending or accepting mail.
Mail Queue Statistics	The mail queue statistics section displays the number of messages per
	hour, day and week in the following categories:
	■ Arrived — The number of messages received.
	■ Sent — The number of mail messages sent.
	■ Spam — The number of spam messages received.
	■ Reject — The number of messages rejected.
	■ Virus — The number of messages that contained a virus.
	■ Clean — The number of clean messages that have passed through the
	system.
Mail Received Recently	The Mail Received Recently portion of the Activity screen displays the
	most recent messages processed by the system including their current
	status. You can click on an individual message ID to see its details.
Troubleshooting Mail	When troubleshooting mail problems, examine the following items on
Queue Problems	the Activity screen:
	■ Examine the mail queue activity (Mail Q) to check the number of
	Queued, Deferred, and Total messages in the mail queue. This is a
	quick indicator of how your mail is processing. Click the Refresh
	button frequently to ensure that the mail queues are not building up
	too high.
	■ In the Mail Received Recently portion of the Activity screen, check the
	timestamps of your most recent incoming and outgoing mail. If no
	mail has been processed in a certain period of time, this may indicate
	that the inbound, outbound, or both mail directions are not working.
	Check the statistics for your mail queues. You may notice mail system
	latency if you are receiving a lot of virus, spam, or message rejects.