Jabra 9450 user manual Advanced Call Management, Call Waiting, Call Collision, Merging Calls

7. ADVANCED CALL MANAGEMENT

7.1CALL WAITING

Call waiting allows a current softphone call to be placed on hold, and an incoming softphone call to be answered (supported softphones only). Check specific softphone documentation for call waiting compatibility.

Call waiting can be managed on the headset or the base.

	HEADSET	BASE
	Multi-function button	Softphone keypad button
Accept incoming call, and put current call on hold	Press (1-2 secs)	Press (1-2 secs)
Accept incoming call, and end current call	Tap	Tap
Reject incoming call, and remain on current call	Double-tap	Double-tap
Switch between current call, and call on hold	Press (1-2 secs)	Press (1-2 secs)

7.2CALL COLLISION

Call collision occurs when there is a current call on one phone, and an incoming call on another phone. (Example: you have a current call on a softphone, and an incoming call on a desk phone connected to the same base).

Call collision can be managed on the headset or the base.

	HEADSET	BASE
	Multi-function button	Keypad phone buttons
Accept incoming call, and put current call on hold	Press (1-2 secs)	Tap incoming call´s phone
		button
		Tap current call´s phone
Accept incoming call, and end current call	Tap	button, then tap incoming
		call´s phone button
Reject incoming call, and remain on current call	Double-tap	Double-tap incoming call´s
		phone button

To switch between calls on hold, press the multi-function button, or tap the held call phone button on the base keypad.

7.3MERGING CALLS

Calls on a desk phone and softphone can be merged to create a group call. There are two methods for creating a group call: merging an outgoing call with a current call, or merging an incoming call with a current call. Both methods of merging calls are detailed below:

Merge an Outgoing Call with a Current Call

Desk phone Softphone

1.While on a desk phone call, dial a new number using the softphone. The desk phone call will be placed on hold.

2.Simultaneously press and hold the desk phone and softphone buttons on the base for 1-3 sec- onds to merge the calls. When calls are merged, the group call indicator will change to green.

1.While on softphone call, tap the desk phone button on the base. The softphone call will be placed on hold.

2.Dial a new number using the desk phone.

3.Simultaneously press and hold the desk phone and softphone buttons on the base for 1-3 seconds to merge the calls. When calls are merged, the group call indicator will change to green.

JABRA PRO 9450

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