TROUBLESHOOTING
Problem | Possible Causes | Solution |
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Water not flowing. | Pump not plugged in. | Plug pump into nearest GFI protected receptacle. |
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| Insufficient water level. | Add water to recommended level. Pump must be submerged by |
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| times. |
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| Water flow control valve | Turn valve to on position. |
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| turned off. |
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| Sediment filter plugged. | Replace filter. |
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| Pump is | The pump may have an air bubble in it, preventing it from pushing water |
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| through. Unplug the pump, and plug it back in several times, or momentarily |
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| turn the valve to the purge setting. |
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| Pump burned out. | Replace pump. |
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Dry spots on waterfall | Improper | Ensure surface of waterfall is wet before starting by spraying with water or |
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surface. |
| washing with wet cloth. |
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| Insufficient flow. | Increase flow by opening water flow valve. |
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| Surface not cleaned | Clean with liquid TSP (or TSP Substitute) to remove oily residue. |
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| properly. |
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| Plugged ports in manifold. | Turn off water and remove manifold tube. Inspect and clean. See cleaning |
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| instructions. |
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| Burrs on edges of LUXIDIO | Turn off the water. Remove the burr on the edge of the groove with a utility |
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| panel. | knife. |
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Lights not working. | Lights not plugged in. | Plug lights into nearest electrical receptacle. |
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| Bulb(s) are broken. | Replace light bulb(s). |
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Plug |
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(optional) | Bulb no longer good. | Replace |
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Water leaking on floor. | Leaking connection. | Check all connections and ensure they are tight. If leaking, |
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| Water level too high. | Check that the basin drain is |
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| preventing water from escaping. Ensure that there is adequate drop from |
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| the fountain to the basin. Also check that the float valve is working properly |
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| and not overfilling the basin. |
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| Weld leaking in waterfall | Inspect waterfall thoughly and ascertain exactly where the leak is coming |
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| housing. | from. Drain all water, and dry thoroughly. Apply a bead of clear silicone to |
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| the inside surface of the weld. Let stand 24 hours before |
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| water. |
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| Water leaking out sides of | Wipe the sides of the waterfall frame with an oiled(WD40) rag to repel water. |
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| waterfall. |
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Drain is gurgling. | Insufficient drop from | Ensure there is at least 1” per foot drop from the fountain outlet to the basin |
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| fountain to basin. | inlet. |
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| Ensure that there is a consistent slope from the fountain outlet to basin inlet |
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| without a dip that would trap water. |
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| Certain drain configurations | Reduce the flow through the flow control valve, or loosen the white fitting in |
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| may have a tendency to | the left hand drain (loosen a couple of turns at a time, and then test). |
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| gurgle. |
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Water dripping from lip | Decorative panel is not | Remove the panel and flex out the panel tension springs. Ensure positive |
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of top retainer. | touching front lip of retainer. | tension on panel. Replace the decorative panel. |
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Waterfall appears to | High concentration of iron in | The waterfall and components are made entirely of stainless steel and |
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be rusting. | water. | cannot rust. Use CLR remover to clean the iron deposits off the affected |
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| areas and refill the waterfall with the recommended distilled water. | 7 |
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